OUR Terms and Conditions

terms and conditions of Sale

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.   The Consumer Contracts Regulations 2013 say that in some cases, you can cancel the contract within 14 days. See clause 8 for further details.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. 

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

ABOUT THESE TERMS

a.) These are the terms and conditions on which we supply any of the products listed on our website to you (“Products”) whether it’s for click and collect orders, special occasions (e.g. weddings or birthdays) or gift orders.

b) When ordering Products from us you also agree to our Privacy Policy which can be found here.

c) If you are a business or charity purchasing Products for fundraising purposes as part of our fundraising scheme, please read the Fundraising Terms on this page as these will apply. Please read these terms carefully and make sure that you understand them before ordering any Products from us. If you don’t understand these terms and want to talk to us about it, please contact us on our details set out below.

d) When we use the words ‘writing’or ‘written’ in these terms, this includes email.

e) If you are purchasing doughnuts as part of a Krispy Kreme promotions, separate Promotional Terms and Conditions can be found on this page and should be read in conjunction with these Terms and Conditions. 

INFORMATION ABOUT US AND CONTACTING US

We are Krispy Kreme U.K. Limited a company registered in England and Wales. Our company number is 04532445 with a registered office at Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ and our VAT number is GB115156541.

  • You can contact us by telephoning our customer service team on 01276 601170, by writing to us at customercare@krispykreme.co.uk, or via our Contact Us page here. If we have to contact you, we will do so by e-mail or by pre-paid post to the address you provided to us in your order.

1. PLACING AN ORDER AND OUR CONTRACT WITH YOU

a) Placing your order. Our shopping pages will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

d) Accepting your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract between you and us will come into existence.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your requested delivery or collection date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK

h) Your rights to make changes. If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

 

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

b) Choose Your Own Availability. For orders of Choose Your Own Dozen doughnuts, we will endeavour to supply the doughnuts you have chosen. However, we reserve the right to substitute up to three doughnuts with the closest alternatives in the event of non-availability.

 

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours, toppings and fillings accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

 

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please view our Promotional Terms and Conditions on this page.

 

5. DELIVERY AND COLLECTION OF THE PRODUCTS

a) Delivery service provider. Our next day and scheduled Krispy Kreme delivery service is fulfilled by Stuart. Deliveries are available Monday – Sunday between 12pm – 10pm. To receive your doughnut delivery for ‘next day’, you will need to place your order before 2pm the day before.

b) Cancellations or Changing your Order. Please note that you are unable to amend your order once payment has been made and order confirmation received. If you wish to alter your order; please contact our customer Customer Care team on 01276 601170 or email us at customercare@krispykeme.co.uk. Please note amendments to your order may not be possible if the delivery driver is already assigned or on route.

c) Delivery of Doughnuts. You will receive an email from our delivery courier partner – Stuart, when your doughnuts have been picked up and are on their way to you. This email will include a tracking link so you can track how far away the driver is to your address.

We will endeavour to deliver your doughnuts within your chosen 1 hour delivery slot; however, on occasion there may circumstances outside of our control such as unplanned traffic; road closures; etc. This may mean we deliver your doughnuts to your chosen address later than your delivery slot. Please allow up to 2 hours for your delivery. If you have not received your delivery by this time, please reach out to our Customer Care team on 01276 601170 or email us at customercare@krispykeme.co.uk.

Covid-19. In the current situation, please note we are working closely with Stuart (and all our delivery partners) to ensure we can safely deliver your doughnuts direct to your doorstep. Please note that all of our deliveries will be made contactless. The process: the Stuart driver will ring the bell/knock on the door, they will then place the outer bag on the doorstep and take a 2 metre step back. You (the customer) are then required to the doughnut boxes (your order) out of the outer bag; the driver will then step forward to collect the bag.  The driver may call you on the phone number provided to make contact with you.

d) We do not deliver to certain parts of the UK. Currently our new delivery service is only available in Manchester and Bristol; coverage addresses in a 4 mile radius from our Theatre stores. We are reviewing new areas and looking to expand; so please check our website regularly to see if we deliver in your area. Alternatively, we also have delivery via our third party partners – Deliveroo, Just Eat and Uber Eats.

e) If you are not at home/delivery location when the Product is delivered. If no one is available at your address to take delivery, our delivery partner – Stuart, will try to contact you. They will try to ring you 3 times in total. If they cannot get ahold of you; your doughnut delivery will be left on your doorstep/in the lobby. Please note that our doughnuts cannot be posted through your letterbox or left with a neighbour.

All of our doughnuts are made fresh daily, so we are unable to take the delivery away if you are not in and are unable arrange a re-delivery or collection. No refund is available.

f) When you become responsible for the Products. The Products will be your responsibility when we deliver the Product to the address you gave us.

g) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

h) We are not responsible for delays outside our control. If our supply of the doughnuts is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any doughnuts you have paid for but not received.

 

6. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT (CONSUMER CONTRACTS REGULATIONS 2013)

a) Exercising your right to change your mind. For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund.  As our doughnuts are baked fresh and have a limited shelf life, the cancellation rights set out in this clause do not apply to any orders for doughnuts.

b) How long do you have to change your mind. You have 14 days after the day you receive the Product to change your mind, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Products.

c) How to end the contract with us if you have changed your mind.To end the contract with us, let us know by calling customer services on 01276 601170 or customercare@krispykreme.co.uk Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

d) Returning Products after ending the contract and you must pay the costs of return. You must either return the Products to your local store or post them back to us at Krispy Kreme UK Ltd, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ. Please call customer services on 01276 601170 or email us at customercare@krispykreme.co.uk to tell us that you wish to end the contract and for further information regarding how to return the Products.  You must send off the Products within 14 days of telling us you wish to end the contract. You must pay the costs of return.

e) How we will refund you.  We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

f) Deductions from refunds if you are exercising your right to change your mind:

g) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

h) When your refund will be made. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

- if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; or

- if you have not received the Product: 14 days after you inform us of your decision to cancel the contract.

 

7. IF THERE IS A PROBLEM WITH THE PRODUCT

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us on the details set out in the box at the beginning of these terms.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

c) Returning faulty Products. If you wish to exercise your legal rights to reject faulty Products you must either return the Products to your local store (if we accept this) or post them back to us at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. We will refund the price of the Products in full and pay the costs of postage. Please call customer services on 01276 601170 or email us customercare@krispykreme.co.uk to tell us that you wish to end the contract and for further information regarding how to return the Products.

 

8. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

 

9. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

c) What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

d) When you must pay and how you must pay.  You must pay for the Products online before we dispatch them for collection and/or delivery. You can pay for the Products using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. 

e) We use a payment service provider. We use Braintree, a service of PayPal (Europe) as our chosen payment service provider. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Braintree website to make the payment. Braintree are an independently certified Level 1 payment service provider who use the highest levels of industry standard data encryption. We do not collect or retain your payment details.

 

10. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

 

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

 

12. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

Promotional terms and conditions

These Terms and Conditions refer to promotional campaigns run by Krispy Kreme in the UK and should be read in conjunction with our General Terms and Conditions of Sale that can be found on this page.

 

1. GENERAL

1.1 From time to time we may issue promotions and discounts on our Products as part of promotional and loyalty campaigns ("Promotions").

1.2 Participation in Promotions is subject to the following terms, as well as any specific terms issued by us from time to time in relation to individual Promotions ("Promotion Terms"). Current applicable Promotion Terms are set out below these general terms.

1.3 By participating in a Promotion, you agree to and accept the Promotion Terms.

1.4 We reserve the right to alter, amend, cancel and interpret the Promotion Terms at any time.

1.5 Promotions are only applicable in Krispy Kreme stores and do not apply in any other store or outlet unless expressly stated otherwise in the Promotion Terms.

1.6 Each Promotion will only be valid during the period specified in the Promotion Terms.

1.7 If you have been issued with a coupon or code (a "Voucher") as part of a Promotion, in order to participate in the Promotion, you should present the Voucher to the server prior to ordering any Products. If you have a hard copy Voucher, you must surrender it to the server to retain as evidence of the entitlement to the discount given.

1.8 Participation in Promotions is subject to availability. We will use our reasonable endeavours to ensure that sufficient stocks of promotional items are available in our stores but shall not be liable to you if sufficient stocks are not available. If sufficient stocks are not available we may, at our discretion, offer you an alternative product of similar value but no cash alternative will be offered.

1.9 All Vouchers issued as part of a Promotion are non-transferable and may only be redeemed once. The cash value of each Voucher is 0.00001p.

1.10 Any Vouchers presented to a server for redemption as part of a Promotion which appear to have been defaced or falsified in any way may be refused at the discretion of the server or store manager.

1.11 Promotions cannot be used in conjunction with any other offer or discount.

 

2. GIFTCARDS

For balance enquiries, please visit a participating Krispy Kreme retail store or call our customer care team on 01276 601170.

2.1 Gift cards can be loaded to any value between £10 and £250.

2.2 Gift cards must be presented at point of purchase.

2.3 Gift cards can only be redeemed at Krispy Kreme UK retail stores, excluding Bentalls and Selfridges concession stores.

2.4 Gift cards are not redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.

2.5 Gift cards cannot be exchanged for cash.

2.6 Gift cards are valid for a period of 24 months after activation. Any unused balance after this time will be lost.

2.7 Gift cards cannot be replaced if lost or stolen.

 

2a. GIFTCARDS PURCHASED FROM TESCO STORES 

Your gift card can be loaded to any value between £15 and £100. Only redeemable at Krispy Kreme retail stores within the UK. Please visit our website to find the nearest store to you. Gift cards are not redeemable in: Krispy Kreme cabinets in Tesco stores; or other supermarkets; online, or at Selfridges, Bentalls, motorway services, Center Parcs and university cabinet locations. Please present this card at point of purchase. Cannot be exchanged for cash. This card is valid for a 24 month period from activation. Any unused balance after this time will be lost. Gift cards cannot be replaced if lost, damaged or stolen. FOR BALANCE ENQUIRIES, PLEASE VISIT A PARTICIPATING KRISPY KREME RETAIL STORE. Full terms and conditions can be found online at: krispykreme.co.uk/terms-conditions

 

3. COMPLIMENTARY VOUCHERS

3.1 Vouchers can be redeemed at all Krispy Kreme stores.  Not redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.

3.2 Only one Voucher can be redeemed per person per day and cannot be used in conjunction with Gift Cards or our BOGOF offers.

3.3 Vouchers are only valid at the specified store/s and date as printed on the Voucher.

3.4 Vouchers cannot be replaced if lost by holder or stolen.

 

4. SPECIFIC CUSTOMER GROUP DISCOUNTS

4.1 We offer discounts to certain customer groups as part of reciprocal discount arrangements.

4.2 Customers wishing to participate in these arrangements must present valid identification to the server that clearly verifies that they belong to the relevant customer group.

4.3 Discounts exclude impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks.

4.4 Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme stores.  Not  redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.  Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

4.5 Discounts are provided to the following customer groups:

4.5.1 Retail Partner Discount (including but not limited to: Network Rail, Selfridges): 10% discount on the total bill for authorised partners upon presentation of an official staff or company ID card.

4.5.2 Student: 10% discount on total bill, upon presentation of a valid NUS Student Card or University ID (with valid expiry date). Discount not available on purchases made from cabinets on third party partner sites.

4.5.3 Emergency Services Personnel: 10% discount on the total bill for uniformed and on duty emergency service staff. To qualify for the discount you must be in emergency services uniform and show Fire, Ambulance or Paramedics I.D stating you are one of the 3 groups, or a valid warrant card for Police (including plain clothes police).

4.5.4 Scotland Only: 10% discount on production of a valid Scottish Police Recreation Association (SPRA) membership card; and 

4.5.5 Military Personnel: 10% discount on the total bill for military personnel upon presentation of a valid Rewards for Forces, MOD90 British Army ID or Defence Discount Service ID.

PLEASE NOTE: the above discounts cannot be used in conjunction with our promotional offers, gift cards purchases, online orders, occasion’s orders and BOGOF

 

5. HOTLIGHT HAPPY HOUR

5.1 Hotlight is available in these Theatre stores daily 7pm - 8pm: Bluewater, Braehead, Bristol Avonmeads, Edinburgh Hermiston Gait, Enfield, Gateshead, Leeds Birstall, Manchester Trafford, Peterborough, Shannon Corner and Slough*.  * Hotlight Hour not available in our Slough store on a Sunday due to store closing at 4pm. 

During Hotlight hour you can purchase hot Original Glazed doughnuts and enjoy complimentary hot drink and syrup refills during the hour whilst you dine in. Krispy Kreme UK reserves the right to change or amend the offer at any time, or cancel in the event of mechanical breakdown without notice. https://www.krispykreme.co.uk/hotlight-hour 

 

6. ALL MEDIA AND PRODUCTS

Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below: 

1. Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo unless otherwise specified.

2. Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager. 

3. Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date. 

4. The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s). 

5. The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.

6. Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered. 

7. Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher. 

8. Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager. 

9. Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding. 

10. By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights. 

11. Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent. 

12. The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.

 

7. COFFEE LOYALTY CARD

1 stamp to be collected per coffee purchased at full price. 7th drink free equates to 1 small coffee - 12oz for Americano, Cappuccino and Latte. This equates to 8oz for Flat white. Espresso shots are also included. This does not include extra shots, syrups or cream. Milkshakes and bottled drinks not included. Stamps must be marked by the official Krispy Kreme coffee stamper. Completed card must be surrendered upon redemption in store.

Offer valid in Krispy Kreme retails stores in the UK only who serve hot drinks. Excludes: Selfridges, Bentalls, Tesco, Asda, Morrisons, Sainsbury’s, Moto, Universities, Welcome Break, Roadchef, Shell, Costco, EuroGarages, Center Parcs and Krispy Kreme mobile events. Stamp card expires on 30th June 2019. This stamp card can be used in conjunction with the “coffee and doughnut £2.95/£3.25” deal; when the “coffee and doughnut deal for £2.95/£3.25” is purchased; customers can expect to receive 1 stamp. The stamp card can also be used in conjunction with the £1.95 introductory coffee promotional price. The stamp card cannot be used in conjunction with any other offers. A stamp cannot be collected for any complimentary coffees. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Only one stamp to be collected per coffee purchased per transaction. Products are subject to availability. Standard Krispy Kreme terms & conditions apply.

 

FUNDRAISING terms and conditions

Please read the following important terms and conditions before you submit your fundraising order to us.

 

1. ABOUT THESE TERMS

1.1 These are the terms and conditions on which we will supply the fundraising products listed on our website (“Fundraising Products”) for the purposes of your fundraising event.  

1.2 When ordering Fundraising Products from us you also agree to our Conditions of Sale that are contained on this page. (and any other documents referred to in them) which shall also apply.

1.3 Please read these terms carefully and make sure that you understand them before ordering any Fundraising Products from us. If you don’t understand these terms and want to talk to us about it, please contact us using the details set out below.

1.4 When we use the words ‘writing’ or ‘written’ in these terms, this includes email.

1.5 These terms constitute the entire agreement between us in relation to your purchase of Fundraising Products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

 

2. ABOUT US

2.1 We are Krispy Kreme UK Ltd, our address is Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ, Registration no. 4532445 and VAT no. GB115156541. If you need to contact us, please use customercare@krispykreme.co.uk in the first instance or call 01276 601170.

2.2 If we have to contact you, we will do so by e-mail or by telephone, using the contact details you provided to us in your order.

 

3. FUNDRAISING REQUIREMENTS

3.1 You must be a fundraising for a non-profit making organisation or a registered charity in order to take part in our fundraising scheme.  You will be required to provide details of your chosen non-profit making organisation or registered charity during the order process, including their registered number which will be checked against a national database, and a letter of authority from the non-profit making organisation or registered charity acknowledging your fundraising event.

3.2 Your fundraising event must be held in the UK.

3.3 You may purchase our Fundraising Products to participate in a maximum of one fundraising event per month.

3.4 Recommended resell prices. We recommend you sell Original Glazed doughnuts from the Fundraising dozens at around £1 per doughnut. While we provide suggested selling prices as a guide, you are able to set your own prices. Our shop team members will be happy to provide you with guidance and tips to help you make the most money for your fundraising event.

3.5 Minimum Order Requirements. You must meet our minimum order and collection requirements referred to at clause 4.1 below.

3.6 Collection Requirements. All Fundraising Products must be collected on the day specified on your order and our order confirmation email.

3.7 Reselling Requirements. The freshness of all of our products is paramount.  You must resell the Fundraising Products within 12 hours of collection. Any unsold Fundraising Products must be discarded. The Fundraising Products must be sold in their whole form. The Fundraising Products must not be decorated or topped with any additions due to our nutritional and health and safety requirements.

3.8 We do not accept refunds or returns.

3.9 Allergen and Nutritional Information. Our Fundraising Products are not made in a nut-free environment. We cannot guarantee that our Fundraising Products do not contain nuts.  

 

4. PLACING AN ORDER AND OUR CONTRACT WITH YOU

4.1 The minimum order quantity for Fundraising Dozens is 5 dozen.

4.2 Order Requirements. During the order process you will be asked to confirm details of your fundraising event (including details of the non-profit making organisation or registered charity you have chosen to raise funds for), how many Fundraising Products you need for your fundraising event (bearing in mind our minimum and maximum order requirements referred to at clause 4.1); the date you require the Fundraising Products (bearing in mind our collection requirements referred to at clause 4.3) and your chosen store for collection of the Fundraising Products. 

4.3 Collection Date. Your order must be placed at least 7 days before your chosen collection date. Orders received after this date will not be valid. 

4.4 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

4.5 Acknowledging receipt of your order. After you place an order, you will receive an automated e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we email you to confirm that we have received your payment, at which point a contract between you and us will come into existence. 

4.6 If we cannot accept your order. If we are unable to accept your order or supply you with the Fundraising Products, we will inform you of this and we will not process your order or charge you for the Fundraising Products. This might be because the Fundraising Products are not in stock or no longer available, or because we are unable to meet your requested collection date, or because of an error in the price or description of the Fundraising Products. If you have already paid for the Fundraising Products, we will refund you the full amount charged as soon as possible.

4.7 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.8 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders for collection outside of the UK.

4.9 You cannot make any changes once your order has been accepted. As our Fundraising Products are made fresh to order, we are unable to accept any changes to your order once your order has been accepted by us in accordance with clause 4.8. We do not accept returns or refunds.

4.10 Once you have held your event, we will contact you to confirm how much money you have raised for charity. It is a condition of supply of Fundraising Doughnuts from Krispy Kreme that you supply this information upon request.

 

5. OUR RIGHTS TO MAKE CHANGES

5.1 Changes to the Fundraising Products and these terms. We may change the Fundraising Products to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. 

 

6. OUR FUNDRAISING PRODUCTS

6.1 Fundraising Products may vary slightly from their pictures. The images of the Fundraising Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Fundraising Products. Your Fundraising Products may vary slightly from those images.

6.2 Fundraising Products packaging may vary. The packaging of the Fundraising Products may vary from that shown on images on our website.

 

7. PROMOTIONAL DISCOUNTS AND OFFERS

7.1 From time to time we may offer promotional discounts and offers on our other products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

 

8. COLLECTION OF THE FUNDRAISING  PRODUCTS

8.1 We do not offer delivery of our Fundraising Products.

8.2 Collection of your Fundraising Products. During the order process you will select a date and time to collect your Fundraising Products from your chosen store. You must collect the Fundraising Products from the store you selected when placing your order, on the day you selected when ordering and within the relevant store's opening hours. The opening hours for the store you selected are shown as part of the order process. Your chosen store’s opening hours will also be detailed on the email we send to you to confirm acceptance of your order and receipt of your payment. Opening hours for all of our stores can be found on our website.

8.3 Documents required to collect your order. You may be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Fundraising Products so please ensure you have this with you.

8.4 When you become responsible for the Fundraising Products. The Fundraising Products will be your responsibility from the time you collect them from us.  

8.5 When you own the Fundraising Products. You own the Fundraising Products once we have received payment in full.

8.6 Carrier bag charges. On collection of your order the team in store will ask if you require carrier bags which cost 5p per bag. These charges are in addition to the costs you have paid under your order.

8.7 We are not responsible for delays outside our control. If our supply of the Fundraising Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Fundraising Products you have paid for and which we have not made available for you to collect by the collection date.

 

9. FREQUENTLY ASKED QUESTIONS

9.1 If you have any questions about the Fundraising Products, please see our list of frequently asked questions at https://www.krispykreme.co.uk/faq or please contact us. You can contact us on the details set out in the box at the beginning of these terms. 

 

10. IF THERE IS A PROBLEM WITH THE FUNDRAISING PRODUCTS

10.1 How to tell us about problems. If you have any complaints about the Fundraising Products, please contact us. You can contact us on the details set out in the box at the beginning of these terms in section 2.

10.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

10.3 Returning damaged or substandard Fundraising Products. If you wish to exercise your legal rights to reject damaged or substandard Fundraising Products, please call customer services on 01276 601170 or email us at customercare@krispykreme.co.uk for further information.  We will discuss the issue with you and we may ask you to return the damaged or substandard Fundraising Products to your local store or post them back to us at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. Where we have asked you to return faulty or substandard Fundraising Products, we will refund the price of the damaged or substandard Fundraising Products in full and pay the costs of postage.

 

11. OUR RIGHTS TO END THE CONTRACT

11.1 We may end the contract if you break it. We may end the contract for Fundraising Products at any time by writing to you. Your order will be cancelled if you do not collect your Fundraising Products from us on the day specified in your order.

11.2 We may withdraw the Fundraising Products. We may write to you to let you know that we are going to stop providing the Fundraising Products. We will let you know in advance if we stop the supply of the Fundraising Products and will refund any sums you have paid in advance for Fundraising Products which will not be provided.

 

12. PRICE AND PAYMENT

12.1 Where to find the price for the Fundraising Products. The price of the Fundraising Products (which includes VAT) will be the price indicated on the fundraising order pages when you place your order. We take all reasonable care to ensure that the price of Fundraising Products is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the Fundraising Products you order.

12.2 We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your fundraising order and the date you pay for the Fundraising Products, we will adjust the rate of VAT you pay accordingly.

12.3 What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Fundraising Products on our website may be incorrectly priced. If we discover an error in the price of the Fundraising Products you have ordered we will contact you to inform you and we will give you the option of continuing to purchase the Fundraising Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Fundraising Products to you at the incorrect (lower) price.

12.4 When you must pay and how you must pay.  You must pay for the Fundraising Products online prior to your chosen collection day, otherwise your application will be cancelled and you will have to re-order for a later date. You can pay for the Fundraising Products using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. Please note that we do not accept payment by American Express.

 

13. HOW WE USE YOUR PERSONAL INFORMATION

13.1 We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this as it includes important terms which apply to you.

 

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

14.1 Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

14.2 All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

14.3 Subject to clause 14.1:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for Fundraising Products under such contract.

14.4 We are not liable for business losses. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

 

15. OTHER IMPORTANT TERMS

15.1 We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fundraising Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Fundraising Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Fundraising Products in either the Northern Irish or the English courts.

CELEBRATION ORDERS: DOUGHNUT KITS & HANDPIPED PRODUCTS

TERMS AND CONDITIONS

 

Please read the following important terms and conditions before you submit your order to us.

PLACING A KRISPY KREME CELEBRATIONS ORDER FOR A DOUGHNUT KIT OR HANDPIPED ORDER AND OUR CONTRACT WITH YOU

  1. a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.
  2. b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made because it may not be possible to amend your order after payment.
  3. i) For handpiping personalised orders – the messages on your doughnuts will be iced as per the spelling in your order; please take extra care and double check you have inputted in correctly into your order. We take no responsibility for spelling or grammatical errors made when making the purchase.
  4. ii) For handpiping personalised orders – we are unable to fulfil orders for requests with expletives, insults or brand names where you do not hold the trademark.

iii For Creations doughnut kit orders – we may amend the kit inclusions from time to time. This does not affect your statutory rights. Allergens for all kit inclusions can be found on the product page on the shop and are accessible before purchase. Please note doughnut kit may alter from inclusions seen in images on website.

  1. c) Your rights to make changes.  Due to the bespoke nature of these Products we cannot accommodate any changes to your order or cancel your order after midnight two days before your chosen delivery date. You will not be eligible for a refund.
  2. d) Acknowledging receipt of your order. After your order has been placed you will receive an email confirmation and order number.
  3. e) Tracking your order. On the chosen day for your delivery; you will be sent an email and/or text from DPD confirming a 1 hour delivery slot along with a tracking link so you can follow your order.

OUR RIGHTS TO MAKE CHANGES

  1. a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

OUR PRODUCTS

  1. a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
  2. b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.
  3. c) For Creations doughnut kit orders – please supervise young children when heating icings and decorating doughnuts.

PROMOTIONAL DISCOUNTS AND OFFERS

  1. a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

DELIVERY OF THE PRODUCTS

  1. a) Delivery to you. Our delivery partner DPD will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, your doughnuts will be left on your doorstep or in your designated “safe drop location” if captured in your profile in the DPD app. Please note that the doughnuts will not be returned to Krispy Kreme, and you will not be eligible for a refund or re-delivery.
  2. b) Documents required to receive your order.

In light of the Coronavirus pandemic, and in order to protect the safety of both consignees and delivery drivers, DPD have relaxed the requirement of signatures to receive goods and will be adopting the NO CONTACT DELIVERY PRACTICE.

Consignees will not be required to personally sign the ePOD device or hard copy document.

Accepting your Products will signify your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.

  1. c) When you become responsible for the Products. The Products will be your responsibility from the time when DPD deliver the Product to the address you gave us.  
  2. d) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.
  3. e) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

i)If the delay occurs after dispatch but before delivery - due to our Product freshness standards, if the delay is severe enough that it is no longer possible to make the delivery the day it is due, then our Customer Care team will be in touch to offer a refund.

IF THERE IS A PROBLEM WITH THE PRODUCT

  1. a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us at customercare@krispykreme.co.uk or by calling 01276 601170.
  2. b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

OUR RIGHTS TO END THE CONTRACT

  1. a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
  2. b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  3. c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

PRICE AND PAYMENT

  1. a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.
  2. b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.
  3. c) Delivery charges are a flat fee and fixed at £3.95 per order.

HOW WE USE YOUR PERSONAL INFORMATION

  1. a) We will only use your personal information in accordance with our Privacy Policy available here.Please take the time to read this, as it includes important terms which apply to you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

  1. a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  2. b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.
  3. c) We are not liable for business losses. We only supply the Products for domestic and private use.

OTHER IMPORTANT TERMS

  1. a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
  2. b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
  3. c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  4. d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  5. e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  6. f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

GDPR COMPLIANCE

We may disclose your information to the following third parties:

Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Ventrica our help desk support provider and DPD our delivery courier provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

DPD PRIVACY POLICY

https://www.dpd.co.uk/privacy_policy.jsp

 

 

CELEBRATION DOUGHNUTS terms and conditions

Please read the following important terms and conditions before you submit your Celebrations doughnut order to us. 

ABOUT THESE TERMS

These are the terms and conditions on which we supply Celebration doughnuts from our Exclusive range to you.

 

1. PLACING A KRISPY KREME CELEBRATIONS ORDER AND OUR CONTRACT WITH YOU

a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. You will have 24 hours to make your payment, once the payment has been made you will be updated on the status of your order.

d) Accepting your order. Our acceptance of your order will take place once we have received full payment of the order.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your booked delivery date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UKOur website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK.

h) Your rights to make changes.  Due to the bespoke nature of these Products we cannot accommodate any changes.

 

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

 

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

 

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

 

5. DELIVERY OF THE PRODUCTS

a) Delivery to you. Our delivery partner will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, please note that the doughnuts will be returned to Krispy Kreme and you will not be eligible for a refund or re-delivery.

b) Collection by you. If you have to collect any Products from our stores (or you have asked to collect any Products that can be delivered), you will be given the opportunity to select an available collection date and a time slot when you place your order. You can collect your doughnuts at any time on the day selected, within the collection store opening hours. You must collect the Products from the store you selected when placing your order within the relevant store's opening hours or they will be disposed of. The opening hours for the store you selected are shown as part of the order process or can be found on our website. 

c) Delivery live tracking. On the day of your doughnut delivery, you will receive a confirmation email regarding the dispatch of your Products. This email will include a live tracking link for you to track your order and will display an ETA (estimated time of arrival) based on live traffic. There is also a live chat functionality via the link, should you need to contact the driver.

d) Documents required to receive/collect your order. You may be requested to provide proof of purchase confirmation email. You will need to sign for your delivery; this signature signifies your acceptance and the arrival of the doughnut delivery and your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.

e) Delivery catchment areas. Currently these Products are only available for delivery to the following listed London postcodes: 

E1; E1W; E2; E3; E4; E5; E6; E7; E8; E9; E10; E11; E12; E13; E14; E15; E16; E17; E18.             

N1; N1C; N2; N3; N4; N5; N6; N7; N8; N9; N10; N11; N12; N13; N14; N15; N16; N17; N18; N19; N20; N21; N22; NW1; NW2; NW3; NW4; NW5; NW6; NW7; NW8; NW9; NW10; NW11.               

W1A; W1B; W1C; W1D; W1F; W1G; W1H; W1J; W1K; W1S; W1T; W1U; W1W; W2; W3; W4; W5; W6; W7; W8; W9; W10; W11; W12; W13; W14; WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.                                                         

SW1A; SW1E; SW1H; SW1P; SW1V; SW1W; SW1X; SW1Y; SW2; SW3; SW4; SW5; SW6; SW7; SW8; SW9; SW10; SW11; SW12; SW13; SW14; SW15; SW16; SW17; SW18; SW19; SW20; SE1; SE2; SE3; SE4; SE5; SE6; SE7; SE8; SE9; SE10; SE11; SE12; SE13; SE14; SE15; SE16; SE17; SE18; SE19; SE20; SE21; SE22; SE23; SE24; SE25; SE26; SE27; SE28.

EC1A; EC1M; EC1N; EC1P; EC1R; EC1V; EC1Y; EC2A; EC2M; EC2N; EC2P; EC2R; EC2V; EC2Y; EC3A; EC3M; EC3N; EC3P; EC3R; EC3V; EC4A; EC4M; EC4N; EC4P; EC4R; EC4V; EC4Y.

WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.

Outer London: HA0; HA1; HA2; HA3; HA4; HA5; HA6; HA7; HA8; HA9; BR1; BR2; BR3; BR4. 

We will be constantly reviewing the delivery catchment areas.

f) If you do not collect your Products. All of our Products are made fresh daily. If you fail to collect your order on the day arranged, they will be destroyed and you will not be entitled to a refund (see clause 10 which will apply). For delivered Products, if you are not in to receive your order and do not sign to say you have received it; your Products will be returned to Krispy Kreme and destroyed. We are unable to re-arrange delivery.

g) If you are not going to be in for your delivery. The courier is only permitted to deliver the Products to the nominated delivery address and receivers name. The only instance that the Products can be received by another nominated person or left as a ‘safe drop’ is if the courier has written authorisation to do so in the order.

h) Delivery and packaging costs. The costs of delivery will be displayed to you on our website and/or during our order process. Any packaging costs will be included in your delivery costs.

i) When you become responsible for the Products. The Products will be your responsibility from the time you collect the Products from us or when we deliver the Product to the address you gave us.  

j) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

k) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

 

7. IF THERE IS A PROBLEM WITH THE PRODUCT

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us at customercare@krispykreme.co.uk or by calling 01276 601170.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

 

8. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

 

9. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

 

10. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this, as it includes important terms which apply to you.

 

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

 

12. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

 

13. GDPR COMPLIANCE

We may disclose your information to the following third parties:

Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Jitbit LP, our help desk support provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

 

14. GOPHR TERMS AND CONDITIONS

https://uk.gophr.com/terms-and-conditions

 

15. GOPHR PRIVACY POLICY

https://uk.gophr.com/privacy-policy

All orders are covered by our Privacy Policy here.

krispy kreme rewards terms and conditions

 

I.            Eligibility

You may become a Member (hereinafter "Member") of 'Friends of Krispy Kreme' UK ("FOKK") or 'Friends of Krispy Kreme Rewards' UK ("FOKKR") by registering online or via the 'Friends of Krispy Kreme Rewards' mobile app. Members must be legal residents of the United Kingdom and at least 16 years of age. There is no charge for joining.

 

II.            Programme Benefits

  • FOKK and FOKKR General Terms

  1. Friends of Krispy Kreme UK ("FOKK") members will receive:

    1. Exclusive offers via email.

    2. News and details of any special events by Krispy Kreme.

 

  1. Friends of Krispy Kreme Rewards UK ("FOKKR") members will receive:

    1. Exclusive offers via email and mobile push notification.

    2. News and details of any special events by Krispy Kreme.

    3. Rewards and exclusive discounts.

 

  1. The benefits available for both “FOKK” and “FOKKR” members will be stated on the Krispy Kreme website

           https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme 

 

  1. The programme's applicable benefits are described in Section II.2, however, they may be cancelled, discontinued or modified at any time by Krispy Kreme UK without prior notice. Applicable benefits may include:

    1. Rewards: Free or specially-priced items.

    2. Food and/or drink specials.

    3. Programme information via e-mail and/or mobile push notifications.

  2. If a “FOKKR” member loses his/her Reward Card, the “Member” can:

    1. Download the 'Friends of Krispy Kreme' UK mobile app from the App Store (iOS) or Google Play (Android) for free and sign in to their Rewards membership using their existing membership account and use the app in Krispy Kreme stores.

or

    1. Complete the ‘Contact Us’ - ‘Lost Card’ form on the Krispy Kreme Website https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme and explain they have lost their card and are in need of a replacement.

 

  1. The “Friends of Krispy Kreme” UK ("FOKK") programme is open to customers across Krispy Kreme retail stores and our sales partners in the United Kingdom (excluding service station partners).

 

  1. The “Friends of Krispy Kreme Rewards” UK ("FOKKR") programme is only available at Krispy Kreme retail stores in the United Kingdom and cannot be used in our sales partners’ locations, special occasions or via Krispy Kreme website orders.

 

Important Notice: Rewards can only be redeemed in Krispy Kreme stores unless otherwise stated - not available in Selfridges London, Tesco or any other sales partner. All offers are subject to availability.

 

  • FOKK Benefits - Terms and Conditions

    • Welcome Reward

The Welcome Reward will be granted to new Members of the Friends of Krispy Kreme (FOKK) and Friends of Krispy Kreme Rewards (FOKKR) programme immediately after registering as a member, and consists of ONE complimentary Original Glazed Doughnut, which will expire 30 calendar days after the member's registration.

This is the only reward that can be redeemed either at Krispy Kreme stores or at Tesco cabinets, depending on the Members' preference. If upon registration, the Member selected to redeem the reward at a Krispy Kreme store, Member will have to show their Friends of Krispy Kreme mobile app or card to the cashier.

If the Member selected to redeem the Welcome Reward at Tesco, Member will receive a Welcome Email upon registration, which includes a single-use link to download and print a single-use coupon. Printed coupon will have to be shown by Member at a Tesco store in order to redeem the Welcome Reward.

 

  • Member’s Birthday

The “Member’s Birthday” Reward will be granted to Members of the FOKK and FOKKR programmes, 7 days before the member’s registered birthday and consists of ONE Doughnut of Choice, which will expire 7 days after the member’s registered birthday. This reward can be redeemed exclusively at Krispy Kreme stores. Member must present the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

 

  • Significant Other’s Birthday

The Significant Other’s Birthday Reward will be granted to all Members of the FOKKR programme that registered a Significant Other, 7 days before the Significant Other’s registered birthday, and consists of ONE Original Glazed Doughnut which will expire 7 days after the Significant Other’s registered birthday. The reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

 

  • Children’s Birthday

The Children’s Birthday Reward will be granted to any Member of the FOKKR programme who registered his/her children’s name and dates of birth. The reward consists of ONE Original Glazed Doughnut that will be granted 7 days before the children’s registered birthday (provided that they are 12 years old or younger) and will expire 7 days after the registered birthday. Registration is limited to a maximum of 3 children per Member. This reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem.

 

  • Member’s Anniversary

The Anniversary Reward will be granted to all Members of the FOKKR programme, each year 7 days before their registration Anniversary date (the date they joined the programme), and consists of 15% Off on Krispy Kreme Merchandise in a single purchase. This reward will expire 7 days after the Member’s anniversary date. The reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

 

  • 3rd Visit in a Month

The “3rd Visit in a Month” reward will be granted to any Member of the FOKKR programme that makes three purchases (excluding zero value transactions) at Krispy Kreme Stores on different days within any calendar month. The reward consists of ONE Complimentary Small Hot Drink or ONE Complimentary Original Glazed Doughnut, which will expire on the last day of the calendar month when the reward is granted. The reward can be redeemed exclusively at Krispy Kreme stores. Member must present the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

 

  • 6 Dozens Purchased

The “6 Dozens Purchased” Reward will be granted to any Member of the FOKKR programme after purchasing a total of 6 dozens (reward dozens and fundraising dozens do not count towards this reward), either in one or multiple visits. This reward consists of ONE Complimentary Original Glazed Dozen. This reward has no expiration date and can be redeemed exclusively at Krispy Kreme stores. Member must present the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

  • 9th Visit in a Year

The “9th Visit in a Year” Reward will be granted to any Member of the FOKKR programme after accumulating 9 purchases (not including zero-value transactions) on different days at Krispy Kreme Stores within a year (365 days), starting from the date of Member joining the programme, and on each successive Anniversary date.

The reward consists of ONE Complimentary Krispy Kreme Classic Mug OR ONE Complimentary Krispy Kreme Halo Mug, which will expire on the day after each Anniversary date; except when the reward is earned 30 days or less before the Anniversary, in which case, the reward will expire 30 days after the Anniversary date. This reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem. Redemption of a specific mug design is subject to availability. Alternative mugs may be offered when the advertised model is not in stock.

 

  • Visit Before Noon

The Visit Before Noon Reward will be granted to Members of the FOKKR programme when they visit any Krispy Kreme store on weekdays between 5:00 and 12:00 hrs. GMT, and consists of ONE Small Coffee for just £1.50. This reward can be redeemed an unlimited number of times during the day, but only once per purchase (individual transaction), exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

 

  • 1 Friend Referred

The “1 Friend Referred” Reward can be granted to any Member of the FOKK and FOKKR programmes as soon as the first of the member’s friends finalises full registration to FOKK or FOKKR, provided that the friend followed the RAF link from the Member’s Email or Facebook account. The RAF link to share with friends will be provided by email to FOKK Members 14 days after the reception of their Welcome email, and to the FOKKR members the day after redeeming their Welcome Reward. This reward consists of ONE Complimentary Original Glazed Doughnut, which will expire 14 calendar days after being granted. This reward can be granted a maximum of ONE time every 370 days. This reward can be redeemed exclusively at Krispy Kreme stores. FOKKR members must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem, while FOKK members must present a printed copy of their reward notification email to the cashier.

 

  • 5 Friends Referred

The “5 Friends Referred” Reward will be granted to members of the FOKK and FOKKR programmes as soon as the Member’s first FIVE friends finalise their registration to FOKK or FOKKR, provided that they followed the RAF link from the Member’s Email or Facebook account. The RAF link to share with friends will be provided by email to FOKK Members 14 days after the reception of their Welcome email, and to the FOKKR members the day after redeeming their Welcome Reward. This reward consists of SIX (Half Dozen) Doughnuts of Choice, which will expire 14 calendar days after granted. This reward can be granted a maximum of ONE time every 370 days. This reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem.

 

III.            Data Management and Privacy Policy

  • Data Collection, Processing & Protection

  1. Krispy Kreme UK Ltd. (hereinafter “Krispy Kreme UK”) is the sole “Data Manager” of the “FOKK” and “FOKKR” programmes. In case of data management and protection matters relevant to the Data Controller, please contact the Krispy Kreme’s “Data Protection Officer” (DPO):

Name:           Jonathan Fretwell

Email:      JFretwell@krispykreme.co.uk

Address:       Krispy Kreme UK Ltd. 4 Albany Park,

                     Frimley Rd, Camberley GU16 7PQ

 

  1. Krispy Kreme UK collects ‘Personal Data’ or ‘Personally Identifiable Information (hereinafter “PII”)’ such as Name, Last name, Email, Postcode, Date of Birth by means of its enrolment forms via the “Friends of Krispy Kreme” website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme), Facebook page

(https://www.facebook.com/krispykremeUK/app/1661818457416277/) or “Friends of Krispy Kreme” UK Mobile App (Android devices: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8). Krispy Kreme UK also collects data on FOKKR Members’ purchases made at Krispy Kreme retail stores in the UK as well as data on FOKK and FOKKR emails received, opened and clicked-through by Members.

 

  1. “Personal Data” is collected and stored with the purpose of identifying and communicating with each participant on the “FOKK” and “FOKKR” program (hereinafter “Member”), as well as sending news and offers relevant to their personal profile, purchasing activity, location and preferences.

 

  1. The retention period for the “Members’ Personal Data” will be defined by the willingness of each “Member” to remain as part of the “FOKK” or “FOKKR” programme (see section III.2) and by Krispy Kreme’s policies regarding the programmes (see section IV, Arts. 6-10). All PII from “FOKK” members that unsubscribe from our mailing list and remain inactive (unsubscribed and without making any purchase or redeeming any reward at Krispy Kreme stores) for 18 (eighteen) months will be deleted in accordance to data minimisation guidelines enforced by GDPR.

  1. Additional non-mandatory PII may be voluntarily shared by “Member” to personalise his/her mobile app or to enjoy additional benefits, such as his/her Significant Other and/or Children’s First Names and Dates of Birth.

 

  1. Some additional PII or non-PII information may be requested from FOKK and/or FOKKR members through specific email campaigns. In such cases, we will clearly describe how any collected data will be used, the purposes and retention period of such data and it will be the Member’s decision if he/she voluntarily shares this information with Krispy Kreme UK under the stated conditions.

 

  1. All PII, both mandatory and non-mandatory is subject to the same level of data protection and processing (see section III.1, Arts 9-14).

 

  1. Loyalty Cubed Inc. is the “Data Processor” assigned by Krispy Kreme UK to manage the “FOKK” and “FOKKR” programmes, thus, Loyalty Cubed Inc. has access to all PII shared by the “Member”. In case of data processing and protection matters relevant to the Data Processor, please contact the Loyalty Cubed “Data Protection Officer” (DPO):

Name:           Mauricio Morales Bilbao

Email:           service@loyalty3.com

Address:       9430 Research Blvd.

                     Building 2, Ste. 350

                     Austin, TX, 78759

                     U.S.A.

 

  1. The Members’ PII may be transferred to the United States of America to additional data processors such as MailChimp® and for its processing and storage in servers hosted by Rackspace Ltd. (US and UK).

 

  1. Email Marketing to “FOKK” and “FOKKR” members may be handled through MailChimp®. MailChimp® can also be used for collection and storage of “Personal Data” and online advertising.

 

  1. MailChimp® has self-certified to both the EU - US Privacy Shield and Swiss - US Privacy Shield regimes, and lawfully transfers EU / EEA personal data to the U.S. pursuant to their Privacy Shield Certification. MailChimp® also completes a SOC II Type 2 examination on an annual basis for the Trust Principal Criteria of Security, Processing Integrity, Confidentiality, and Availability.

 

  1.  “Personal Data” from “FOKK” and “FOKKR” programme Members hosted by Rackspace® is subject to relevant and up-to-date cyber security measures such as Cisco ASA (5510 Sec+) Firewall with Site-to-Site VPN and access to servers with two-factor authentication for identity verification. The data centre referred in section III.1, Art. 9 (above), where Members’ PII is stored, meets the following Security & Compliance Controls http://bd905956a42f6ed96c17-a6046798c661ed27e3d4fdfd1b3c5e5a.r62.cf1.rackcdn.com/whitepapers/security/Rackspace_Security.pdf and has passed the certification requirements of the Content Delivery & Security Association (UK) (hereinafter “CDSA”) and the Content Protection and Security Programme in accordance with CDSA’s Content Protection and Security Standards and Procedures. For further information or to confirm continued validity of the above-mentioned certifications, visit www.CDSAonline.org or contact “CDSA” at
377-399 London Road, Camberley GU15 3HL U.K.)

 

  1. Krispy Kreme or any of our processing partners will not share any PII provided by FOKK and FOKKR programme members with any third parties.

 

  1. Despite the security measures in place, if any data breach occurs, Krispy Kreme UK will notify the appropriate authorities (Information Commissioner’s Office, ICO), within the first 72 hours of becoming aware of the incident and when pertinent, inform individuals themselves regarding the information that was at risk.

 

 

  • Consent, Withdrawal, and Rights of the Data Subject

  1. Consent - each “Member’s” consent to store and use their PII for the purposes described above (see section III.1, Art. 3) is freely given during the enrolment process and covers all matters regarding the “FOKK” and “FOKKR” programmes.

 

  1. Withdrawal - Consent remains in effect until “Member” decides to withdraw it by using the ‘Forget Me’ option available on the “Friends of Krispy Kreme” UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) and the “Friends of Krispy Kreme” UK Mobile App (Android: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8). If a “Member” no longer wants to be a part of the “FOKK” or the “FOKKR” programme, “Member” can request the deletion of his/her account and his/her PII associated to it at any time by clicking on the ‘Forget Me’ option available in the main menu. By clicking “Forget me”, Member agrees to the immediate and permanent cancellation of the account, the end of the membership and its benefits, and the permanent deletion of the “Member’s” PII.

 

  1. Unsubscribe – A “Member” can unsubscribe from “FOKK” or “FOKKR” promotional emails at any time by clicking the Unsubscribe link included in every email sent by “FOKK” and “FOKKR”. Upon unsubscribing, “Member” will stop receiving emails regarding offers and promotions from Krispy Kreme UK. “Member” may still receive non-promotional email messages in connection with his/her membership ("FOKK" and "FOKKR" Members) and reward notification emails ("FOKKR" Members only). Unsubscribing from promotional email notifications does not end the membership or erase the Member’s Personal Data.

 

  1. Opt-out - “Member’s” registration process provides the ‘Opt-in’ option to let Krispy Kreme UK send emails when a “Member” earns a reward or has access to exclusive offers. If a “Member” wants to “Opt-out” in order to stop receiving emails from the “FOKK” or “FOKKR” programmes, but to remain a “Member”, they may login in the “Friends of Krispy Kreme” UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme), access the My Info’ section, and un-tick the box next to the ‘Email’ field that displays the following message: “I want to receive emails about my rewards and personalised offers”. Opting-out from email notifications does not end the membership or erase the Member’s Personal Data.

 

  1. Members can also unsubscribe from "FOKKR" mobile push notifications by turning off 'Push Notifications' in "FOKKR" mobile app’s 'Settings' section. Members will stop receiving mobile push notifications from Krispy Kreme UK immediately after. Unsubscribing from mobile push notifications does not end the membership or erase the Member’s Personal Data.

 

  1. Data Rectification – A “Member” can rectify his/her information by entering the “My Info” section at the Friends of Krispy Kreme website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme), modifying their information and clicking ‘Confirm’. The data fields ‘Name’, ‘Last name’, ‘Date of Birth’ and ‘Email’ are vital for the functioning of the “FOKK” and “FOKKR” programmes, therefore, “Member” can only modify these data fields by sending a post on the ‘Contact Us’ section inside the “Friends of Krispy Kreme” UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) or “Friends of Krispy Kreme” UK Mobile App (Android devices: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8). To avoid fraud, ‘Date of Birth’ can only be changed once.

 

  1. Data Transparency – Members may request and obtain, at any time, a copy of all the Personally Identifiable Information (PII) Krispy Kreme UK has on them by sending a post on the ‘Contact Us’ section inside the “Friends of Krispy Kreme” UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) or “Friends of Krispy Kreme” UK Mobile App (Android devices:    https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8).

 

IV.            General Terms and Limitations

  1. Krispy Kreme has the right to amend, change or cancel the 'Friends of Krispy Kreme” UK ("FOKK") and/or “Friends of Krispy Kreme Rewards” UK ("FOKKR") programme at any time.

 

  1. The programme is only valid in the United Kingdom.

 

  1. Memberships are non-transferable.

 

  1. Only 1 (one) membership is allowed per person.

 

  1. Only 1 (one) reward redemption is allowed per person, per day (applicable to all rewards). Store manager’s discretion applies to redemption of rewards in store.

 

  1. “Members” must check the programme's Terms and Conditions for changes each time they intend to interact with the programme.

 

  1. If a “Member” wants to complain for any cause at any given time, he/she can go to the ‘Contact Us’ section of the Friends of Krispy Kreme website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) or Friends of Krispy Kreme UK Mobile App, and write a post with the subject and necessary details. Members will receive a response within a maximum of 7 calendar days.

 

  1. By enrolling in the programme, the “Member” agrees to the Terms and Conditions, rules, regulations, policies, and procedures of the “Friends of Krispy Kreme” UK and “Friends of Krispy Kreme Rewards” UK programmes, which may be amended at any time without notice. Each “Member” is responsible for remaining knowledgeable as to the programmes' Terms and Conditions. If a “Member” disagrees with any part of the Terms and Conditions, the member should not use the programme in any way. Use of the programme by a “Member” constitutes acceptance of all published Terms and Conditions.

 

  1. The programme is not available for employees of Krispy Kreme, its affiliates or subsidiaries.

 

  1. Krispy Kreme UK reserves the right to void rewards or otherwise disqualify “Members” who have violated any of the Terms and Conditions of the FOKK and/or FOKKR programmes. Krispy Kreme UK reserves the right to terminate or suspend any membership from the programme at its sole discretion.

 

  1. Krispy Kreme UK further reserves the right to modify or terminate the FOKK and/or the FOKKR programme, its Terms and Conditions, or any portion of the programmes at any time at its sole discretion without prior written notice.

 

  1.  All offers are void where prohibited by law.

PURCHASING TERMS

Please read these terms and conditions before entering into any agreement to supply Krispy Kreme UK with product, services or consultancy.

 

1. GENERAL

1.1 Except where condition 8 applies, these terms and conditions apply to every order placed by Krispy Kreme UK Limited (“KKUK”) with any individual, firm or company (the “Supplier”).  No terms and Conditions in or attached to any invoice, document, tender or dispatch/delivery note which are inconsistent with these terms and conditions or which purport to add to or vary them in any way shall have any effect unless expressly accepted by KKUK in writing.

 In the absence of such written acceptance, the Supplier shall be deemed to have withdrawn or waived his terms and conditions and to contract solely on the basis of these terms and conditions and acceptance of goods and/or services shall not constitute or be deemed to constitute acceptance by KKUK of the Suppliers terms and conditions.  The contract shall commence and the Supplier will be contractually bound upon the despatch of a purchase order by KKUK. 

 

2. PURCHASE ORDER 

2.1 The Supplier shall ensure that the goods and/or services shall: 

(a) correspond with the quantity, type, sort, quality and description set out in the purchase order;  

(b) meet the performance standards and dates specified on the purchase order or notified to the Supplier by KKUK; 

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and fit for any purpose held out by the supplier or made known to the supplier by KKUK; 

(d) where applicable, be free from defects in design, materials and workmanship and remain so for 12 months after delivery;  (e) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods. 

2.2 If the goods and/or services do not comply with the KKUK purchase order and/or instructions, KKUK is entitled at its option to either return the goods at the risk of the Supplier; reject the goods and/or services; require the Supplier to re-perform the services or accept the whole or part of the goods and/or services supplied by the Supplier but without prejudice to any rights of KKUK to claim compensation or damages for loss or damage suffered as a result of failure to comply.  

2.3 If the Supplier fails to deliver the Goods and/or perform the Services by the date specified in the purchase order KKUK shall be entitled to terminate the contract without notice. 

 

3. PRICE, PAYMENT AND SET OFF 

3.1 The price for the goods and/or services shall be the price set out in the purchase order and shall be inclusive but not limited to the costs of packaging, insurance and carriage of the goods and/or provision of the services. No extra charges shall be effective unless agreed by KKUK.

3.2 In respect of goods, the Supplier shall invoice KKUK on or at any time after completion of delivery. In respect of services, the Supplier shall invoice KKUK in full, monthly, or quarterly as agreed. The valid VAT invoice must contain the purchase order number and shall include such supporting information required by KKUK to verify the accuracy of the invoice. The invoice must be submitted by email to apinvoices@krispykreme.co.uk .

3.3 KKUK will pay the invoiced amounts within 56 days of the date of a valid and correct invoice to a bank account nominated in writing by the Supplier, unless otherwise agreed in writing with the Supplier. 

3.4 KKUK may, without limiting its other rights or remedies, set off any amount owing to it by the Supplier against any amount payable by KKUK to the Supplier. 

 

4. INDEMNITY AND INSURANCE 

The Supplier shall hold and keep KKUK indemnified in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by KKUK due to or arising out of the performance of the contract or any breach by the Supplier of these terms and conditions or any term or obligation implied by law or any statutory provision that may be in force from time to time.  The Supplier shall at all times have sufficient insurances in place and provide written evidence to KKUK upon request. 

 

5. CONFIDENTIALITY

The Supplier shall treat all confidential information belonging to KKUK as confidential and safeguard it accordingly, and shall not disclose any confidential information without the prior written consent of KKUK.

 

6. TERMINATION 

In addition to clause 2.3 and 7.1, if at any time after the commencement of the contract the Supplier commits: a material or persistent breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days after receiving notice of the breach; commits a material breach which cannot be rectified, then KKUK may terminate the contract with immediate effect.

 

7. GENERAL

7.1 Force majeure: Neither party shall be liable to the other as a result of any delay or failure to perform its obligations under the Contract if and to the extent such delay or failure is caused by an event or circumstance which is beyond the reasonable control of that party which by its nature could not have been foreseen by such a party or if it could have been foreseen was unavoidable. If such event or circumstances prevent the Supplier from supplying the Goods and/or Services for more than 4 weeks, KKUK shall have the right, without limiting its other rights or remedies, to terminate this Contract with immediate effect by giving written notice to the Supplier. 

7.2 Assignment and subcontracting:  The Supplier shall not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of KKUK.  

7.3 Notices:  Any notice or other communication required to be given under or in connection with this Contract shall be in writing and shall be delivered to the other party by prepaid first-class post or email.

7.4 Waiver: No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of the contract shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this contract.

7.5 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership of any kind between any of the parties.

7.6 Contracts (Rights of Third Parties) Act 1999: A person who is not a party to the Contract shall not have any rights under or in connection with it. 

7.7 Variation: Any variation, including any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by KKUK. 

7.8 Severance: of any provision in this contract shall in whole or in part be held to any extent to be unlawful or unenforceable under any enactment or rule of law, the remainder of the provisions shall stand in full force and effect.

7.9 Statutory Requirements: the Supplier shall comply with all statutes, orders, regulations or bye laws applicable to the performance of this contract and shall indemnify KKUK against all losses, claims or liabilities, expenses, proceedings or otherwise as a result of the Suppliers noncompliance with the same.

7.10 Governing law and jurisdiction: The Contract shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. 

 

8. TERMS AND CONDITIONS

These terms and conditions will apply unless KKUK specifies different terms and conditions in its tender or quotation documentation or some other contract entered into by the parties. If different terms and conditions are specified by KKUK those terms and conditions will override the purchase order terms and conditions and will apply instead of these.

JUST EAT - FOOTBALL VOUCHER

 

I. TERMS AND CONDITIONS 

 

  1. The voucher promotion will be open to those that have received or seen communications from JUST EAT with voucher code FOOTBALL15.

  2. The voucher will be valid from 00:01 Sunday 21st July- 23.59 Sunday 21st June.

  3. The promotion offers a discount of 15% off any JUST EAT order.

  4. Submitting an order as described above will be deemed acceptance of these terms and conditions.

  5. The voucher excludes any delivery and service charges.

  6. The promotion is open to individual residents of the UK aged 18 or over only.

  7. This voucher consists of a generic JUST EAT voucher code, which can only be redeemed once per customer on orders paid via debit card, credit card, Apple Pay, Google Pay, or cash.

  8. To use the voucher select ‘I have a voucher code’ at the checkout screen, input the voucher code and click ‘Apply code’. The voucher amount will be deducted off the total basket amount.

  9. Just Eat standard voucher terms and conditions apply.  For further information please see: https://www.just-eat.co.uk/info/terms-and-conditions#ii.just-eat-voucher-terms-conditions

  10. JUST EAT reserves the right to withdraw the promotion at any time without prior written notice and/or to alter or amend these terms and conditions at any time.

  11. All standard terms and conditions from time to time for use of JUST EAT’s website and services apply. For further information please go to: https://www.just-eat.co.uk/info/terms-and-conditions

  12. These terms and conditions and any dispute or claim (including a non-contractual dispute or claim) arising out of or in connection with these terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

20% OFF - KRISPY KREME CREATIONS KIT

 

- TERMS AND CONDITIONS 

This offer entitles you to 20% off a full priced Krispy Kreme Creations Kit OR Say It with Krispy Kreme handpiped half dozen product. The 20% off does not apply to the delivery charge. Offer is redeamable via the Krispy Kreme website only for online orders only; not available in any retaili stores or from 3rd parties. Enter the unique code in your booking to get the discount; one code per transaction only. Voucher is valid for orders booked between 1st June - 31st July 2020 only. Cannot be used in conjuction with any other offer. Standard Krispy Kreme T&Cs apply. Subject to availability. 

World Chocolate dAY - cOMPETITION

 

- TERMS AND CONDITIONS 

To enter our World Chocolate Day competition, simply tell us who you’d share a dozen with. Competition closes midnight on 7th July 2020. 5 winners will be chosen at random from each channel (Facebook, Twitter & Instagram) and announced 8th July 2020.

The prize is 1 x dozen Krispy Kreme for the winner plus 1 x dozen to pay it forward to someone of the winner’s choice, in the form of vouchers to be presented at point of purchase in a Krispy Kreme UK retail store only, excluding Bentalls and Selfridges concession stores.

Please note, the vouchers are not redeemable through the Krispy Kreme website, or in our locations in Selfridges, Bentalls, Tesco, Morrisons, Sainsburys, Asda, Service Stations, Center Parcs or University campus sites. Vouchers cannot be replaced if lost by holder or stolen.

Voucher cannot be exchanged for cash.  Prize draws are not open to employees of Krispy Kreme (or its associated companies or subsidiaries), or their families.