OUR Terms and Conditions

terms and conditions of Sale

 

ABOUT THESE TERMS

a.) These are the terms and conditions on which we supply any of the products listed on our website to you (“Products”) whether it’s for click and collect orders, special occasions (e.g. weddings or birthdays) or gift orders.

  1. b) When ordering Products from us you also agree to our Privacy Policy which can be found here.
  2. c) If you are a business or charity purchasing Products for fundraising purposes as part of our fundraising scheme, please read the Fundraising Terms on this page as these will apply. Please read these terms carefully and make sure that you understand them before ordering any Products from us. If you don’t understand these terms and want to talk to us about it, please contact us on our details set out below.
  3. d) When we use the words ‘writing’ or ‘written’ in these terms, this includes email.
  4. e) If you are purchasing doughnuts as part of a Krispy Kreme promotions, separate Promotional Terms and Conditions can be found on this page and should be read in conjunction with these Terms and Conditions. 

INFORMATION ABOUT US AND CONTACTING US

We are Krispy Kreme U.K. Limited a company registered in England and Wales. Our company number is 04532445 with a registered office at Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ and our VAT number is GB115156541.  You can contact us by telephoning our customer service team on 01276 601170, by writing to us at [email protected], or via our Contact Us page here. If we have to contact you, we will do so by e-mail or by pre-paid post to the address you provided to us in your order.

1. PLACING AN ORDER AND OUR CONTRACT WITH YOU

 a) Placing your order. Our shopping pages will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

d) Accepting your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract between you and us will come into existence.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your requested delivery or collection date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK

h) Your rights to make changes. If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

i) Collection of your Products. If ordering for collection, you will select a date and time to collect your Products from your chosen store. You must collect the Products from the store you selected when placing your order, on the day you selected when ordering and within the relevant store's opening hours. As a made fresh daily product if your order is not collected on the day you selected when placing the order it will be disposed of and no refund will be given. The opening hours for the store you selected are shown as part of the order process. Your chosen store’s opening hours will also be detailed on the email we send to you to confirm acceptance of your order and receipt of your payment. Opening hours for all of our stores can be found on our website.

j) Documents required to collect your order. You will be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Products so please ensure you have this with you.

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

b) Choose Your Own Availability. For orders of Choose Your Own Dozen doughnuts, we will endeavour to supply the doughnuts you have chosen. However, we reserve the right to substitute up to three doughnuts with the closest alternatives in the event of non-availability.

c) Handpiping. We are unable to accept or fulfil orders for personalised messages featuring expletives, trade mark / IPs which you do not own, rude, offensive or inappropriate words, messages or phrases. If your order is deemed ‘not appropriate’ we won’t be able to fulfil your order on the day. Customer care will then be in touch to arrange a refund.

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours, toppings and fillings accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please view our Promotional Terms and Conditions on this page.

5. DELIVERY AND COLLECTION OF THE PRODUCTS

a) Delivery service provider. Our next day and scheduled Krispy Kreme delivery service is fulfilled by Stuart. To receive your doughnut delivery for ‘next day’, you will need to place your order before 2pm the day before. Delivery of our nationwide delivery products is via DPD and orders must be made before midnight 2 days before the desired delivery date.

b) Delivery of Doughnuts. You will receive an email from our delivery courier partner – Stuart or DPD, when your doughnuts have been picked up and are on their way to you. This email will include a tracking link so you can track how far away the driver is to your address.

We will endeavour to deliver your doughnuts within the stipulated delivery slot; however, on occasion there may be circumstances outside of our control such as unplanned traffic; road closures etc. This may mean we deliver your doughnuts to your chosen address later than your delivery slot. Please allow up to 2 hours for your delivery. If you have not received your delivery by this time, please reach out to our Customer Care team on 01276 601170 or email us at [email protected].

In light of the current Covid-19 situation, please note we are working closely with Stuart (and all our delivery partners) to ensure we can safely deliver your doughnuts direct to your doorstep. Please note that all of our deliveries will be made contactless. The process: the delivery driver will ring the bell/knock on the door, they will then place the outer bag on the doorstep and take a 2 metre step back. You (the customer) are then required to the doughnut boxes (your order) out of the outer bag; the driver will then step forward to collect the bag.  The driver may call you on the phone number provided to make contact with you.  The driver may also take a photo of the items left in a safe place as a proof of delivery.

c) Currently our next day delivery service is only available in certain areas of Manchester, Nottingham, Sheffield, Bristol and the Greater London area; coverage addresses in a 4 mile radius from selected stores. We are reviewing new areas and looking to expand; so please check our website regularly to see if we deliver in your area. Alternatively, we also have delivery via our third party partners – Deliveroo, Just Eat and Uber Eats. Delivery of our Krispy Kreme Creation Kits and Say it with Krispy Kreme is via DPD (Tuesday to Saturday only) and excludes Scottish Highlands, Northern Island and certain offshore locations.

d) If you are not at home/delivery location when the Product is delivered. If no one is available at your address to take delivery, our delivery partner – Stuart, will try to contact you or leave the items in the specified safe place. They may try to ring you 3 times in total contact you via phone to ensure safe delivery. If they cannot get hold of you; your doughnut delivery will be left on your doorstep/in the lobby. Please note that our doughnuts cannot be posted through your letterbox or left with a neighbour. Doughnuts delivered via DPD will be left in a safe place and a photo will be taken as a proof of delivery.

All of our doughnuts are made fresh daily , so we are unable to take the delivery away if you are not in and we are unable to arrange a re-delivery or collection. No refund will be available.

e) When you become responsible for the Products. The Products will be your responsibility when we deliver the Product to the address you gave us.

f) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

g) We are not responsible for delays outside our control. If our supply of the doughnuts is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any doughnuts you have paid for but not received.

h) Our doughnuts are best enjoyed at room temperature. When your delivery arrives, we recommend you allow a little time to let the doughnuts come back up to room temperature; in the colder months.

6. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT (CONSUMER CONTRACTS REGULATIONS 2013) GIFT CARDS ONLY.

a) Exercising your right to change your mind. For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund.  As our doughnuts are baked fresh and have a limited shelf life, the cancellation rights set out in this clause do not apply to any orders for doughnuts.

b) How long do you have to change your mind. You have 14 days after the day you receive the Product to change your mind, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Products.

c) How to end the contract with us if you have changed your mind. To end the contract with us, let us know by calling customer services on 01276 601170 or [email protected] Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

d) Returning Products after ending the contract and you must pay the costs of return. You must either return the Products to your local store or post them back to us at Krispy Kreme UK Ltd, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ. Please call customer services on 01276 601170 or email us at [email protected] to tell us that you wish to end the contract and for further information regarding how to return the Products.  You must send off the Products within 14 days of telling us you wish to end the contract. You must pay the costs of return.

e) How we will refund you.  We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

f) Deductions from refunds if you are exercising your right to change your mind:

g) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

h) When your refund will be made. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

- if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; or

- if you have not received the Product 14 days after you inform us of your decision to cancel the contract.

7. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT (CONSUMER CONTRACTS REGULATIONS 2013) – DOUGHNUTS AND FRESH PRODUCE

a) Exercising your right to change your mind – For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund. For Click & Collect orders any requests for refunds or amends to your order must be made before 2pm the day before your items collection or delivery date.

For delivered items (via DPD), including Krispy Kreme Creation Kits and Handpiped Say it with Krispy Kreme, any changes or cancellations must be made before 5pm at least 3 days before the delivery date.

b) How to end the contract with us if you have changed your mind. To end the contract with us, let us know by calling customer services on 01276 601170 or [email protected] Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

8. IF THERE IS A PROBLEM WITH THE PRODUCT – DOUGHNUTS

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact our customer care team on 01276 601170 or email [email protected]. We may request additional order information, photos or proof of purchase.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

9. IF THERE IS A PROBLEM WITH THE PRODUCT – GIFT CARDS

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us on the details set out in the box at the beginning of these terms.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

c) Returning faulty Products. If you wish to exercise your legal rights to reject faulty Products you must either return the Products to your local store (if we accept this) or post them back to us at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. We will refund the price of the Products in full and pay the costs of postage. Please call customer services on 01276 601170 or email us [email protected] to tell us that you wish to end the contract and for further information regarding how to return the Products.

10. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

d) We reserve the right to cancel orders of personalised doughnuts where handpiped messages or personalised content is deemed by us to be inappropriate, infringe copyright or illegal.

11. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

c) What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

d) When you must pay and how you must pay.  You must pay for the Products online before we dispatch them for collection and/or delivery. You can pay for the Products using a debit card or credit card. We accept payments by Visa, MasterCard, Paypal, Google Pay, Apple Pay and American Express. 

e) We use a payment service provider. We use Braintree, a service of PayPal (Europe) as our chosen payment service provider. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Braintree website to make the payment. Braintree are an independently certified Level 1 payment service provider who use the highest levels of industry standard data encryption. We do not collect or retain your payment details.

12. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

14. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

Promotional terms and conditions

These Terms and Conditions refer to promotional campaigns run by Krispy Kreme in the UK and should be read in conjunction with our General Terms and Conditions of Sale that can be found on this page.

 

1. GENERAL

1.1 From time to time we may issue promotions and discounts on our Products as part of promotional and loyalty campaigns ("Promotions").

1.2 Participation in Promotions is subject to the following terms, as well as any specific terms issued by us from time to time in relation to individual Promotions ("Promotion Terms"). Current applicable Promotion Terms are set out below these general terms.

1.3 By participating in a Promotion, you agree to and accept the Promotion Terms.

1.4 We reserve the right to alter, amend, cancel and interpret the Promotion Terms at any time.

1.5 Promotions are only applicable in Krispy Kreme stores and do not apply in any other store or outlet unless expressly stated otherwise in the Promotion Terms.

1.6 Each Promotion will only be valid during the period specified in the Promotion Terms.

1.7 If you have been issued with a coupon or code (a "Voucher") as part of a Promotion, in order to participate in the Promotion, you should present the Voucher to the server prior to ordering any Products. If you have a hard copy Voucher, you must surrender it to the server to retain as evidence of the entitlement to the discount given.

1.8 Participation in Promotions is subject to availability. We will use our reasonable endeavours to ensure that sufficient stocks of promotional items are available in our stores but shall not be liable to you if sufficient stocks are not available. If sufficient stocks are not available we may, at our discretion, offer you an alternative product of similar value but no cash alternative will be offered.

1.9 All Vouchers issued as part of a Promotion are non-transferable and may only be redeemed once. The cash value of each Voucher is 0.00001p.

1.10 Any Vouchers presented to a server for redemption as part of a Promotion which appear to have been defaced or falsified in any way may be refused at the discretion of the server or store manager.

1.11 Promotions cannot be used in conjunction with any other offer or discount.

 

2. GIFTCARDS

For balance enquiries, please visit a participating Krispy Kreme retail store or call our customer care team on 01276 601170.

2.1 Gift cards can be loaded to any value between £10 and £250.

2.2 Gift cards must be presented at point of purchase.

2.3 Gift cards can only be redeemed at Krispy Kreme UK retail stores, excluding Bentalls and Selfridges concession stores.

2.4 Gift cards are not redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.

2.5 Gift cards cannot be exchanged for cash.

2.6 Gift cards are valid for a period of 24 months after activation. Any unused balance after this time will be lost.

2.7 Gift cards cannot be replaced if lost or stolen.

 

2a. GIFTCARDS PURCHASED FROM TESCO STORES 

Your gift card can be loaded to any value between £15 and £100. Only redeemable at Krispy Kreme retail stores within the UK. Please visit our website to find the nearest store to you. Gift cards are not redeemable in: Krispy Kreme cabinets in Tesco stores; or other supermarkets; online, or at Selfridges, Bentalls, motorway services, Center Parcs and university cabinet locations. Please present this card at point of purchase. Cannot be exchanged for cash. This card is valid for a 24 month period from activation. Any unused balance after this time will be lost. Gift cards cannot be replaced if lost, damaged or stolen. FOR BALANCE ENQUIRIES, PLEASE VISIT A PARTICIPATING KRISPY KREME RETAIL STORE. Full terms and conditions can be found online at: krispykreme.co.uk/terms-conditions

 

3. COMPLIMENTARY VOUCHERS

3.1 Vouchers can be redeemed at all Krispy Kreme stores.  Not redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.

3.2 Only one Voucher can be redeemed per person per day and cannot be used in conjunction with Gift Cards or our BOGOF offers.

3.3 Vouchers are only valid at the specified store/s and date as printed on the Voucher.

3.4 Vouchers cannot be replaced if lost by holder or stolen.

 

4. SPECIFIC CUSTOMER GROUP DISCOUNTS

4.1 We offer discounts to certain customer groups as part of reciprocal discount arrangements.

4.2 Customers wishing to participate in these arrangements must present valid identification to the server that clearly verifies that they belong to the relevant customer group.

4.3 Discounts exclude impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks.

4.4 Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme stores.  Not  redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.  Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

4.5 Discounts are provided to the following customer groups:

Student: 10% discount on total bill, upon presentation of a valid NUS Student Card or University ID (with valid expiry date). Discount not available on purchases made from cabinets on third party partner sites.

Blue Light Card Holders: 10% discount on the total bill, upon presentation of a valid Blue Light Card. Discount not available on purchases made from cabinets on third party partner sites.

PLEASE NOTE: the above discounts cannot be used in conjunction with our promotional offers (including but not limited to Community Heroes), gift cards purchases, online orders, occasion’s orders and BOGOF.

 

5. HOTLIGHT HAPPY HOUR

5.1  Hotlight is available in these Hotlight stores daily between 7pm - 8pm: Bluewater, Braehead, Bristol Avonmeads, Edinburgh Hermiston Gait, Gateshead, Leeds Birstall, Manchester Trafford, Peterborough, and Shannon Corner. Hot Original Glazed doughnuts only available for customer purchase between 7pm – 8pm every day during "Hotlight Hour". Hot Original Glazed samples may be offered with purchase during Hotlight hour but this is entirely down to the discretion of the store manager. Hot doughnuts are subject to VAT and are therefore charged at a higher price to non-hot Original Glazed doughnuts. Hotlight hour may not be available on peak days for example Halloween, Christmas and Valentine's day or during the exceptional occurrence of machine breakdowns. Krispy Kreme will endeavour to give as much notice as possible to any changes to Hotlight hour via it's website and social media channels. Hotlight hour will be reintroduced to Krispy Kreme on 1st September having been shut during the peak of the Covid 19 crisis. Ag new series of safety measures have been introduced in our stores to enable Hotlight hour to run safely for our team and customers. Anyone not observing these safety measures may be asked to leave the store at the discretion of the store manager.

 

6. ALL MEDIA AND PRODUCTS

Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below: 

1. Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo unless otherwise specified.

2. Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager. 

3. Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date. 

4. The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s). 

5. The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.

6. Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered. 

7. Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher. 

8. Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager. 

9. Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding. 

10. By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights. 

11. Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent. 

12. The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.

 

7. COFFEE LOYALTY CARD

1 stamp to be collected per coffee purchased at full price. 7th drink free equates to 1 small coffee - 12oz for Americano, Cappuccino and Latte. This equates to 8oz for Flat white. Espresso shots are also included. This does not include extra shots, syrups or cream. Milkshakes and bottled drinks not included. Stamps must be marked by the official Krispy Kreme coffee stamper. Completed card must be surrendered upon redemption in store.

Offer valid in Krispy Kreme retails stores in the UK only who serve hot drinks. Excludes: Selfridges, Bentalls, Tesco, Asda, Morrisons, Sainsbury’s, Moto, Universities, Welcome Break, Roadchef, Shell, Costco, EuroGarages, Center Parcs and Krispy Kreme mobile events. Stamp card expires on 30th June 2019. This stamp card can be used in conjunction with the “coffee and doughnut £2.95/£3.25” deal; when the “coffee and doughnut deal for £2.95/£3.25” is purchased; customers can expect to receive 1 stamp. The stamp card can also be used in conjunction with the £1.95 introductory coffee promotional price. The stamp card cannot be used in conjunction with any other offers. A stamp cannot be collected for any complimentary coffees. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Only one stamp to be collected per coffee purchased per transaction. Products are subject to availability. Standard Krispy Kreme terms & conditions apply.

 

FUNDRAISING terms and conditions

Please read the following important terms and conditions before you submit your fundraising order to us.

 

1. ABOUT THESE TERMS

1.1 These are the terms and conditions on which we will supply the fundraising products listed on our website (“Fundraising Products”) for the purposes of your fundraising event.  

1.2 When ordering Fundraising Products from us you also agree to our Conditions of Sale that are contained on this page. (and any other documents referred to in them) which shall also apply.

1.3 Please read these terms carefully and make sure that you understand them before ordering any Fundraising Products from us. If you don’t understand these terms and want to talk to us about it, please contact us using the details set out below.

1.4 When we use the words ‘writing’ or ‘written’ in these terms, this includes email.

1.5 These terms constitute the entire agreement between us in relation to your purchase of Fundraising Products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

 

2. ABOUT US

2.1 We are Krispy Kreme UK Ltd, our address is Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ, Registration no. 4532445 and VAT no. GB115156541. If you need to contact us, please use [email protected] in the first instance or call 01276 601170.

2.2 If we have to contact you, we will do so by e-mail or by telephone, using the contact details you provided to us in your order.

 

3. FUNDRAISING REQUIREMENTS

3.1 You must be a fundraising for a non-profit making organisation or a registered charity in order to take part in our fundraising scheme.  You will be required to provide details of your chosen non-profit making organisation or registered charity during the order process, including their registered number which will be checked against a national database, and a letter of authority from the non-profit making organisation or registered charity acknowledging your fundraising event.

3.2 Your fundraising event must be held in the UK.

3.3 You may purchase our Fundraising Products to participate in a maximum of one fundraising event per month.

3.4 Recommended resell prices. We recommend you sell Original Glazed doughnuts from the Fundraising dozens at around £1 per doughnut. While we provide suggested selling prices as a guide, you are able to set your own prices. Our shop team members will be happy to provide you with guidance and tips to help you make the most money for your fundraising event.

3.5 Minimum Order Requirements. You must meet our minimum order and collection requirements referred to at clause 4.1 below.

3.6 Collection Requirements. All Fundraising Products must be collected on the day specified on your order and our order confirmation email.

3.7 Reselling Requirements. The freshness of all of our products is paramount.  You must resell the Fundraising Products within 12 hours of collection. Any unsold Fundraising Products must be discarded. The Fundraising Products must be sold in their whole form. The Fundraising Products must not be decorated or topped with any additions due to our nutritional and health and safety requirements.

3.8 We do not accept refunds or returns.

3.9 Allergen and Nutritional Information. Our Fundraising Products are not made in a nut-free environment. We cannot guarantee that our Fundraising Products do not contain nuts.  

 

4. PLACING AN ORDER AND OUR CONTRACT WITH YOU

4.1 The minimum order quantity for Fundraising Dozens is 5 dozen.

4.2 Order Requirements. During the order process you will be asked to confirm details of your fundraising event (including details of the non-profit making organisation or registered charity you have chosen to raise funds for), how many Fundraising Products you need for your fundraising event (bearing in mind our minimum and maximum order requirements referred to at clause 4.1); the date you require the Fundraising Products (bearing in mind our collection requirements referred to at clause 4.3) and your chosen store for collection of the Fundraising Products. 

4.3 Collection Date. Your order must be placed at least 7 days before your chosen collection date. Orders received after this date will not be valid. 

4.4 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

4.5 Acknowledging receipt of your order. After you place an order, you will receive an automated e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we email you to confirm that we have received your payment, at which point a contract between you and us will come into existence. 

4.6 If we cannot accept your order. If we are unable to accept your order or supply you with the Fundraising Products, we will inform you of this and we will not process your order or charge you for the Fundraising Products. This might be because the Fundraising Products are not in stock or no longer available, or because we are unable to meet your requested collection date, or because of an error in the price or description of the Fundraising Products. If you have already paid for the Fundraising Products, we will refund you the full amount charged as soon as possible.

4.7 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.8 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders for collection outside of the UK.

4.9 You cannot make any changes once your order has been accepted. As our Fundraising Products are made fresh to order, we are unable to accept any changes to your order once your order has been accepted by us in accordance with clause 4.8. We do not accept returns or refunds.

4.10 Once you have held your event, we will contact you to confirm how much money you have raised for charity. It is a condition of supply of Fundraising Doughnuts from Krispy Kreme that you supply this information upon request.

 

5. OUR RIGHTS TO MAKE CHANGES

5.1 Changes to the Fundraising Products and these terms. We may change the Fundraising Products to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. 

 

6. OUR FUNDRAISING PRODUCTS

6.1 Fundraising Products may vary slightly from their pictures. The images of the Fundraising Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Fundraising Products. Your Fundraising Products may vary slightly from those images.

6.2 Fundraising Products packaging may vary. The packaging of the Fundraising Products may vary from that shown on images on our website.

 

7. PROMOTIONAL DISCOUNTS AND OFFERS

7.1 From time to time we may offer promotional discounts and offers on our other products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

 

8. COLLECTION OF THE FUNDRAISING  PRODUCTS

8.1 We do not offer delivery of our Fundraising Products.

8.2 Collection of your Fundraising Products. During the order process you will select a date and time to collect your Fundraising Products from your chosen store. You must collect the Fundraising Products from the store you selected when placing your order, on the day you selected when ordering and within the relevant store's opening hours. The opening hours for the store you selected are shown as part of the order process. Your chosen store’s opening hours will also be detailed on the email we send to you to confirm acceptance of your order and receipt of your payment. Opening hours for all of our stores can be found on our website.

8.3 Documents required to collect your order. You may be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Fundraising Products so please ensure you have this with you.

8.4 When you become responsible for the Fundraising Products. The Fundraising Products will be your responsibility from the time you collect them from us.  

8.5 When you own the Fundraising Products. You own the Fundraising Products once we have received payment in full.

8.6 Carrier bag charges. On collection of your order the team in store will ask if you require carrier bags which cost 5p per bag. These charges are in addition to the costs you have paid under your order.

8.7 We are not responsible for delays outside our control. If our supply of the Fundraising Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Fundraising Products you have paid for and which we have not made available for you to collect by the collection date.

 

9. FREQUENTLY ASKED QUESTIONS

9.1 If you have any questions about the Fundraising Products, please see our list of frequently asked questions at https://www.krispykreme.co.uk/faq or please contact us. You can contact us on the details set out in the box at the beginning of these terms. 

 

10. IF THERE IS A PROBLEM WITH THE FUNDRAISING PRODUCTS

10.1 How to tell us about problems. If you have any complaints about the Fundraising Products, please contact us. You can contact us on the details set out in the box at the beginning of these terms in section 2.

10.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

10.3 Returning damaged or substandard Fundraising Products. If you wish to exercise your legal rights to reject damaged or substandard Fundraising Products, please call customer services on 01276 601170 or email us at [email protected] for further information.  We will discuss the issue with you and we may ask you to return the damaged or substandard Fundraising Products to your local store or post them back to us at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. Where we have asked you to return faulty or substandard Fundraising Products, we will refund the price of the damaged or substandard Fundraising Products in full and pay the costs of postage.

 

11. OUR RIGHTS TO END THE CONTRACT

11.1 We may end the contract if you break it. We may end the contract for Fundraising Products at any time by writing to you. Your order will be cancelled if you do not collect your Fundraising Products from us on the day specified in your order.

11.2 We may withdraw the Fundraising Products. We may write to you to let you know that we are going to stop providing the Fundraising Products. We will let you know in advance if we stop the supply of the Fundraising Products and will refund any sums you have paid in advance for Fundraising Products which will not be provided.

 

12. PRICE AND PAYMENT

12.1 Where to find the price for the Fundraising Products. The price of the Fundraising Products (which includes VAT) will be the price indicated on the fundraising order pages when you place your order. We take all reasonable care to ensure that the price of Fundraising Products is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the Fundraising Products you order.

12.2 We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your fundraising order and the date you pay for the Fundraising Products, we will adjust the rate of VAT you pay accordingly.

12.3 What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Fundraising Products on our website may be incorrectly priced. If we discover an error in the price of the Fundraising Products you have ordered we will contact you to inform you and we will give you the option of continuing to purchase the Fundraising Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Fundraising Products to you at the incorrect (lower) price.

12.4 When you must pay and how you must pay.  You must pay for the Fundraising Products online prior to your chosen collection day, otherwise your application will be cancelled and you will have to re-order for a later date. You can pay for the Fundraising Products using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. Please note that we do not accept payment by American Express.

 

13. HOW WE USE YOUR PERSONAL INFORMATION

13.1 We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this as it includes important terms which apply to you.

 

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

14.1 Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

14.2 All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

14.3 Subject to clause 14.1:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for Fundraising Products under such contract.

14.4 We are not liable for business losses. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

 

15. OTHER IMPORTANT TERMS

15.1 We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fundraising Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Fundraising Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Fundraising Products in either the Northern Irish or the English courts.

CELEBRATION ORDERS: DOUGHNUT KITS & HANDPIPED PRODUCTS

TERMS AND CONDITIONS

 

Please read the following important terms and conditions before you submit your order to us.

PLACING A KRISPY KREME CELEBRATIONS ORDER FOR A DOUGHNUT KIT OR HANDPIPED ORDER AND OUR CONTRACT WITH YOU

  1. a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.
  2. b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made because it may not be possible to amend your order after payment.
  3. i) For handpiping personalised orders – the messages on your doughnuts will be iced as per the spelling in your order; please take extra care and double check you have inputted in correctly into your order. We take no responsibility for spelling or grammatical errors made when making the purchase.
  4. ii) For handpiping personalised orders – we are unable to fulfil orders for requests with expletives, insults or brand names where you do not hold the trademark.

iii For Creations doughnut kit orders – we may amend the kit inclusions from time to time. This does not affect your statutory rights. Allergens for all kit inclusions can be found on the product page on the shop and are accessible before purchase. Please note doughnut kit may alter from inclusions seen in images on website.

  1. c) Your rights to make changes.  Due to the bespoke nature of these Products we cannot accommodate any changes to your order or cancel your order after midnight two days before your chosen delivery date. You will not be eligible for a refund.
  2. d) Acknowledging receipt of your order. After your order has been placed you will receive an email confirmation and order number.
  3. e) Tracking your order. On the chosen day for your delivery; you will be sent an email and/or text from DPD confirming a 1 hour delivery slot along with a tracking link so you can follow your order.

OUR RIGHTS TO MAKE CHANGES

  1. a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

OUR PRODUCTS

  1. a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
  2. b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.
  3. c) For Creations doughnut kit orders – please supervise young children when heating icings and decorating doughnuts.

PROMOTIONAL DISCOUNTS AND OFFERS

  1. a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

DELIVERY OF THE PRODUCTS

  1. a) Delivery to you. Our delivery partner DPD will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, your doughnuts will be left on your doorstep or in your designated “safe drop location” if captured in your profile in the DPD app. Please note that the doughnuts will not be returned to Krispy Kreme, and you will not be eligible for a refund or re-delivery.
  2. b) Documents required to receive your order.

In light of the Coronavirus pandemic, and in order to protect the safety of both consignees and delivery drivers, DPD have relaxed the requirement of signatures to receive goods and will be adopting the NO CONTACT DELIVERY PRACTICE.

Consignees will not be required to personally sign the ePOD device or hard copy document.

Accepting your Products will signify your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.

  1. c) When you become responsible for the Products. The Products will be your responsibility from the time when DPD deliver the Product to the address you gave us.  
  2. d) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.
  3. e) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

i)If the delay occurs after dispatch but before delivery - due to our Product freshness standards, if the delay is severe enough that it is no longer possible to make the delivery the day it is due, then our Customer Care team will be in touch to offer a refund.

IF THERE IS A PROBLEM WITH THE PRODUCT

  1. a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us at [email protected] or by calling 01276 601170.
  2. b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

OUR RIGHTS TO END THE CONTRACT

  1. a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
  2. b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  3. c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

PRICE AND PAYMENT

  1. a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.
  2. b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.
  3. c) Delivery charges are a flat fee and fixed at £3.95 per order.

HOW WE USE YOUR PERSONAL INFORMATION

  1. a) We will only use your personal information in accordance with our Privacy Policy available here.Please take the time to read this, as it includes important terms which apply to you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

  1. a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  2. b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.
  3. c) We are not liable for business losses. We only supply the Products for domestic and private use.

OTHER IMPORTANT TERMS

  1. a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
  2. b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
  3. c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  4. d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  5. e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  6. f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

GDPR COMPLIANCE

We may disclose your information to the following third parties:

Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Ventrica our help desk support provider and DPD our delivery courier provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

DPD PRIVACY POLICY

https://www.dpd.co.uk/privacy_policy.jsp

 

 

CELEBRATION DOUGHNUTS terms and conditions

Please read the following important terms and conditions before you submit your Celebrations doughnut order to us. 

ABOUT THESE TERMS

These are the terms and conditions on which we supply Celebration doughnuts from our Exclusive range to you.

 

1. PLACING A KRISPY KREME CELEBRATIONS ORDER AND OUR CONTRACT WITH YOU

a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. You will have 24 hours to make your payment, once the payment has been made you will be updated on the status of your order.

d) Accepting your order. Our acceptance of your order will take place once we have received full payment of the order.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your booked delivery date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UKOur website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK.

h) Your rights to make changes.  Due to the bespoke nature of these Products we cannot accommodate any changes.

 

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

 

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

 

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

 

5. DELIVERY OF THE PRODUCTS

a) Delivery to you. Our delivery partner will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, please note that the doughnuts will be returned to Krispy Kreme and you will not be eligible for a refund or re-delivery.

b) Collection by you. If you have to collect any Products from our stores (or you have asked to collect any Products that can be delivered), you will be given the opportunity to select an available collection date and a time slot when you place your order. You can collect your doughnuts at any time on the day selected, within the collection store opening hours. You must collect the Products from the store you selected when placing your order within the relevant store's opening hours or they will be disposed of. The opening hours for the store you selected are shown as part of the order process or can be found on our website. 

c) Delivery live tracking. On the day of your doughnut delivery, you will receive a confirmation email regarding the dispatch of your Products. This email will include a live tracking link for you to track your order and will display an ETA (estimated time of arrival) based on live traffic. There is also a live chat functionality via the link, should you need to contact the driver.

d) Documents required to receive/collect your order. You may be requested to provide proof of purchase confirmation email. You will need to sign for your delivery; this signature signifies your acceptance and the arrival of the doughnut delivery and your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.

e) Delivery catchment areas. Currently these Products are only available for delivery to the following listed London postcodes: 

E1; E1W; E2; E3; E4; E5; E6; E7; E8; E9; E10; E11; E12; E13; E14; E15; E16; E17; E18.             

N1; N1C; N2; N3; N4; N5; N6; N7; N8; N9; N10; N11; N12; N13; N14; N15; N16; N17; N18; N19; N20; N21; N22; NW1; NW2; NW3; NW4; NW5; NW6; NW7; NW8; NW9; NW10; NW11.               

W1A; W1B; W1C; W1D; W1F; W1G; W1H; W1J; W1K; W1S; W1T; W1U; W1W; W2; W3; W4; W5; W6; W7; W8; W9; W10; W11; W12; W13; W14; WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.                                                         

SW1A; SW1E; SW1H; SW1P; SW1V; SW1W; SW1X; SW1Y; SW2; SW3; SW4; SW5; SW6; SW7; SW8; SW9; SW10; SW11; SW12; SW13; SW14; SW15; SW16; SW17; SW18; SW19; SW20; SE1; SE2; SE3; SE4; SE5; SE6; SE7; SE8; SE9; SE10; SE11; SE12; SE13; SE14; SE15; SE16; SE17; SE18; SE19; SE20; SE21; SE22; SE23; SE24; SE25; SE26; SE27; SE28.

EC1A; EC1M; EC1N; EC1P; EC1R; EC1V; EC1Y; EC2A; EC2M; EC2N; EC2P; EC2R; EC2V; EC2Y; EC3A; EC3M; EC3N; EC3P; EC3R; EC3V; EC4A; EC4M; EC4N; EC4P; EC4R; EC4V; EC4Y.

WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.

Outer London: HA0; HA1; HA2; HA3; HA4; HA5; HA6; HA7; HA8; HA9; BR1; BR2; BR3; BR4. 

We will be constantly reviewing the delivery catchment areas.

f) If you do not collect your Products. All of our Products are made fresh daily. If you fail to collect your order on the day arranged, they will be destroyed and you will not be entitled to a refund (see clause 10 which will apply). For delivered Products, if you are not in to receive your order and do not sign to say you have received it; your Products will be returned to Krispy Kreme and destroyed. We are unable to re-arrange delivery.

g) If you are not going to be in for your delivery. The courier is only permitted to deliver the Products to the nominated delivery address and receivers name. The only instance that the Products can be received by another nominated person or left as a ‘safe drop’ is if the courier has written authorisation to do so in the order.

h) Delivery and packaging costs. The costs of delivery will be displayed to you on our website and/or during our order process. Any packaging costs will be included in your delivery costs.

i) When you become responsible for the Products. The Products will be your responsibility from the time you collect the Products from us or when we deliver the Product to the address you gave us.  

j) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

k) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

 

7. IF THERE IS A PROBLEM WITH THE PRODUCT

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us at [email protected] or by calling 01276 601170.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

 

8. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

 

9. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

 

10. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this, as it includes important terms which apply to you.

 

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

 

12. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

 

13. GDPR COMPLIANCE

We may disclose your information to the following third parties:

Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Jitbit LP, our help desk support provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

 

14. GOPHR TERMS AND CONDITIONS

https://uk.gophr.com/terms-and-conditions

 

15. GOPHR PRIVACY POLICY

https://uk.gophr.com/privacy-policy

All orders are covered by our Privacy Policy here.

krispy kreme rewards terms and conditions

Please read these terms before agreeing to join the Krispy Kreme UK rewards programme ("Rewards Programme").

Who these terms apply to
These terms apply to your membership to our Rewards Programme and govern the relationship between Krispy Kreme UK Ltd, a company incorporated in England with company number 4532445 whose registered office is at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey, GU16 7PQ ("KKUK", "we" or "us") and you in respect of your membership.
By registering to join our Rewards Programme through our website www.krispykreme.co.uk (“Website”) or using the Krispy Kreme Rewards App (“App”) (for more information on this please see section 2 of these terms below) you confirm that you have read, understood and agree to these terms. If you do not agree to these terms in their entirety you must not register to join the Rewards Programme. You must therefore read these terms carefully.

Changes to these terms
These terms may be amended at any time by Krispy Kreme without notice, and the current version will be displayed on our Website and App. You must check our Website or App for changes each time you intend to use the Rewards Programme.

Other terms that may apply to you
If you use the App, you will need to agree to and be subject to the App’s End User Licence Agreement, which is available here and the Mobile App Terms of Use which can be found here.

Please see our Privacy Policy here to see what personal data we collect, when we collect it and how we use it as part of this Rewards Programme.

Contact us
If you have any questions or complaints about the Rewards Programme, please contact Customer Services on 01276 601170 or at [email protected]

1. THE REWARDS PROGRAMME

By joining the Rewards Programme you can earn points, known as Krispy Kreme Smiles (“Smiles”). You can convert your Smiles into rewards, which you can then redeem on selected purchases in Krispy Kreme stores or online at www.krispykreme.co.uk for click and collect orders that can be collected from selected Krispy Kreme stores.

The Rewards Programme is only valid in Great Britain.

2. BECOMING A MEMBER

You can become a member of the Rewards Programme by:

(i) registering online at www.krispykreme.co.uk or
(ii) downloading and registering on the App.

The Rewards Programme is for personal use only and as such you can only register in the name of an individual (not a business).

You may only have one membership account in your name.

Your membership is non-transferable.

3. ELIGIBILITY

In order to be able to join the Rewards Programme, you must be:

(i) be at least 18 years of age;
(ii) a GB Resident; and
(iii) not employed by Krispy Kreme its affiliates or subsidiaries.

4. EARNING SMILES

You may earn Smiles on purchases of doughnuts, drinks and ice cream (“Products”). No other products are eligible for redemption using Smiles unless confirmed by Krispy Kreme in writing. Smiles can only be earned at the time of purchase in Krispy Kreme stores, or after purchase in Krispy Kreme stores, or after purchase in Krispy Kreme stores and selected Partner Retail Outlets (as defined below), such as Tesco, and only if either:

When using the Website:

(i) you are logged in to your account online before completing a purchase;

When using the App:

(ii) you present your ID barcode on the App at the point of purchase in a Krispy Kreme store (excluding Northern Ireland and the Republic of Ireland);
(iii) the unique code inside your Krispy Kreme Product box is entered on the App after purchase in selected Partner Retail Outlets; or
(iv) where the ID barcode was not presented at the point of purchase in a Krispy Kreme store, the receipt details from your Krispy Kreme purchase are entered onto the App when shopping in Krispy Kreme stores.

You will earn 10 Smiles for each complete £1 you spend on qualifying purchases. You can check the Smiles balance of your membership at any Krispy Kreme store or by checking the Website or the App.

Smiles have no cash value. Redeemed Smiles cannot be used again. Smiles can only be earned, held and redeemed as set out in these terms.

Any Smiles obtained or used otherwise than in accordance with these terms will be invalid and cannot be redeemed.

Smiles are personal to the individual member and cannot be pooled with Smiles earned by another member and redeemed together.

5. REWARDS

The following number of Smiles are required to redeem specific Krispy Kreme Products (“Rewards”):

  • 100 Smiles for an Original Glazed®
    150 Smiles for any single doughnut
    150 Smiles for any hot drink
    400 Smiles for your 3 pack
    700 Smiles for your 6 pack
    800 Smiles for an Original Glazed Dozen
    1000 Smiles for a Sharer Dozen
    1000 Smiles for a Choose Your Own Dozen

We reserve the right to make changes to the Rewards, from time to time.

6. REDEEMING REWARDS

In order to redeem a Reward using your accrued Smiles, you need to convert your Smiles into Rewards.

To convert your Smiles into Rewards, you need to log in to your account on the Website or the App, and view the Rewards that are available to you at that time and add the chosen Rewards to your virtual wallet. Once converted, you can then either:

When using the App

(i) scan your ID barcode in a Krispy Kreme store at the point of purchase using the App and state that you would like to redeem your reward; or

When using the Website

(iii) log in online at www.krispykreme.co.uk and redeem your available Reward for applicable click and collect purchases. Rewards will be available to use for eligible orders as part of the checkout process.

You may only redeem Smiles against purchases made in Krispy Kreme stores or on the Website for click and collect orders.

Not all Rewards are available online for click and collect orders. When on your account page the Reward selected will confirm whether it is eligible for click and collect orders.

Click and collect is currently only available when using the Website, not the App. The App can be used for keeping track of Smiles, adding Smiles and converting Smiles into Rewards for instore redemptions at Krispy Kreme stores.

You can only convert Smiles into a Reward once you have accrued enough Smiles. You may not make part payment for a purchase using redeemed Smiles.

Smiles cannot be earned to the extent that a purchase is made with redeemed Smiles.

Once you have converted your Smiles into a Reward, it cannot be transferred back into Smiles at any point.

7. IMPORTANT EXCLUSIONS AND RESTRICTIONS

Smiles cannot be redeemed in Tesco, Morrisons, Asda, Sainsburys, Center Parcs, Service Stations, Selfridges, Universities, UberEats, Deliveroo, Just Eat or any other sales partner (”Partner Retail Outlet”). Smiles can only be redeemed in Krispy Kreme stores.

Smiles cannot be earned if you purchase single doughnuts when shopping in Partner Retail Outlets. Smiles on singles are only available at Krispy Kreme stores.

Smiles are only available on the Krispy Kreme Products listed at section 4 of these terms. Smiles are not available on any other Krispy Kreme product, including, gift cards and merchandise.

All redemptions of Smiles are subject to availability and our Krispy Kreme stores reserve the right to apply a maximum redemption per day, per customer of 5 dozen doughnuts.

A maximum of 20 on pack codes can be applied to each member’s Rewards Programme account per week.

8. EXPIRY AND CANCELLATION

We may amend, suspend or cancel the Rewards Programme (including these terms) at any time without notice to you.

Smiles
Smiles are only valid for 12 months from the point of being awarded and will expire if unused after this time. Expired Smiles cannot be transferred to a new membership or redeemed or reinstated.

Rewards
Once Smiles have been converted into a Reward, that Reward will not expire. It can be redeemed at any time either online when ordering for click and collect, or at a Krispy Kreme store.

Rewards Programme
Your membership does not have an expiry date.
You have the right to cancel your membership at any time. If you wish to cancel your membership, please contact Customer Services on email at [email protected] If you cancel your membership, you will lose the right to redeem all Smiles that are unused at the time of cancellation.
We may, at our sole discretion, suspend your use of your membership (including your right to redeem Smiles) or terminate your membership if we have reason to believe that you (1) are in breach of these terms (2) are abusing your membership, (3) are engaged in fraudulent or other criminal activities relating to your membership, or (4) have supplied false or misleading information to us.

9. CHANGES TO YOUR DETAILS

If you need to change any of the details you provided when you registered, please either:
(i) update your details through the Website or the App; or
(ii) contact Customer Services on email at [email protected]

10. WELCOME REWARD

When joining the Rewards Programme you will immediately become eligible to receive a welcome reward consisting of one complimentary Original Glazed Doughnut (“Welcome Reward”).

The Welcome Reward is valid for 30 calendar days following the day on which you register to become a member via our Website or on the App. If you have not redeemed your Welcome Reward within the permitted 30 days, the Welcome Reward will expire. Expired Welcome Rewards cannot be transferred to a new membership or redeemed or reinstated.

The Welcome Reward can be redeemed either at either a Krispy Kreme store or at a Tesco cabinet, subject to availability. When registering, you will need to decide where you want to redeem this Welcome Reward.

To redeem this at a Krispy Kreme store, add the Welcome Reward to your App and show your ID barcode to a colleague in a Krispy Kreme store. The Welcome Reward can only be claimed by using the App, not the Website.

To redeem the Welcome Reward at a Tesco cabinet, you will receive a welcome email upon registration, which includes a single-use link to download and print a single-use coupon.

Show this printed coupon at a Tesco store in order to redeem the Welcome Reward.

The Welcome Reward cannot be used to redeem a Hot Original Glazed Doughnut offered during Hotlight Hours.

11. UNAUTHORISED USE OF YOUR ACCOUNT

If your membership is accessed by someone else either through the Website or the App, you may lose any Smiles you have earned in the same way as if you lost your wallet.

You should immediately report any fraudulent or unauthorised use of your membership to Customer Services on 01276 601170.

If someone makes unauthorised use of your membership we may, at our sole discretion, transfer any Smiles associated with your membership to a new account and/or re-credit any Smiles redeemed without your consent.

12. COMPENSATION

Smiles earned through using your membership are not covered by any compensation scheme.

13. GOVERNING LAW

 These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts.

Terms updated by Soumya Rossiter on 20th July 2021

 

krispy kreme MOBILE APP TERMS OF USE

General

1. Please read these Terms of Use carefully before you download, install or use the Krispy Kreme Rewards App. By downloading, installing or using the App, you indicate that you accept these Terms of Use and that you agree to abide by them. Your download, installation or use of the App constitutes your acceptance of these Terms of Use which takes effect on the date on which you download, install or use the App. If you do not agree with these Terms of Use, you should cease downloading, installing or using the App immediately.

2. The App is operated by Krispy Kreme UK Ltd (and we refer to ourselves as “we”, “us” or “our”). We own and operate the App on our own behalf.

3. We reserve the right to change these Terms of Use at any time without notice to you by posting changes on Krispy Kreme UK website (the “Website”) or by updating the App to incorporate the new terms of use. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the App after changes are posted constitutes your acceptance of the amended Terms of Use.

4. To download, install, access or use the App, you must be 16 years of age or over.

5. Use of the App does not include the provision of a mobile device or other necessary equipment to access it. To use the App you will require Internet connectivity and appropriate telecommunication links. We shall not have any responsibility or liability for any telephone or other costs you may incur.

6. You shall not in any way use the App or submit to us or to the App or to any user of the App anything which in any respect:
a) is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;
b) is fraudulent, criminal or unlawful;
c) is inaccurate or out-of-date;
d) may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
e) impersonates any other person or body or misrepresents a relationship with any person or body;
f) may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trademark rights and broadcasting rights) or privacy or other rights of us or any third party;
g) may be contrary to our interests;
h) is contrary to any specific rule or requirement that we stipulate on the App in relation to a particular part of the App or the App generally; or
i) involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

7. You agree not to reproduce, duplicate, copy or re-sell the App or any part of the App save as may be permitted by these Terms of Use.

8. You agree not to access without authority, interfere with, damage or disrupt:
a) any part of the App;
b) any equipment or network on which the App is stored;
c) any software used in the provision of the App; or
d) any equipment or network or software owned or used by any third party.
9. You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us or the App for the purpose of use on the App or for generally marketing (by any means and in any media, including, but not limited to, on our website or in our journals) our services.
10 .You agree to comply at all times with any instructions for use of the App which we make from time to time.
11. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Availability of the App, Security & Accuracy

12. We make no warranty that your access to the App will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

13. Access to the App may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the App for any reason. If we impose restrictions on you personally, you must not attempt to use the App under any other name or user or on any other mobile device.

14. We do not warrant that the App will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the App or your obtaining any material from, or as a result of using, the App. We shall also not be liable for the actions of third parties.

15. We may change or update the App and anything described in it without notice to you. If the need arises, we may suspend access to the App, or close it indefinitely.

16. We make no representation or warranty, express or implied, that information and materials on the App are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with products.

Independence from Platforms

17. The App is independent of any platform on which it is located. The App is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”).

18. Your download, installation, access to or use of the App is also bound by the terms and conditions of the Operator.

Limitation of Liability

19. You hereby release Krispy Kreme, its officers, directors, agents, and employees from all claims, demands, and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way, connected with any disputes arising between you and any suppliers, or between you and other App or Website users.

20. You assume all responsibility and risk with respect to your use of the app. The app is available “as is,” and “as available”. We do not warrant use of the site will be uninterrupted or error-free or that errors will be detected or corrected. we do not assume any liability or responsibility for any computer viruses, bugs, malicious code or other harmful components, delays, inaccuracies, errors or omissions, or the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the app.

Your Representations and Warranties

21. You represent and warrant that (a) your use of the App will be in strict accordance with this Agreement and with all applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and regarding the transmission of technical data exported from the United Kingdom or the country in which you reside and (b) your use of the App will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

22. You agree to indemnify and hold Krispy Kreme UK and IRE and each of our affiliates, successors and assigns, and their respective officers, directors, employees, agents, representatives, licensors, advertisers, suppliers, and operational service providers harmless from and against any and all losses, expenses, damages, costs and expenses (including attorneys’ fees), resulting from your use of the App and/or any violation of the terms of this Agreement. We reserve the right to assume the exclusive defense and control of any demand, claim or action arising hereunder or in connection with the App and all negotiations for settlement or compromise. You agree to fully cooperate with us in the defense of any such demand, claim, action, settlement or compromise negotiations, as requested by us.

Intellectual Property Rights

23. As between you and us, we are the sole and exclusive owner or the licensee of all intellectual property rights in the App, and in the material published on it. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

Information About You & Your Use of the App

24. We process information about you in accordance with our Privacy Policy, which is available on our website at Krispy Kreme. By using the App, you consent to such processing and you warrant that all data provided by you is accurate.

Third Party Websites

25. We have no control over and accept no responsibility for the content of any website or mobile application to which a link from the App exists (unless we are the provider of those linked websites or mobile applications). Such linked websites and mobile applications are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party website or mobile application to which the App provides a link. The terms and conditions, terms of use and privacy policies of those third party websites and mobile applications will apply to your use of those websites and mobile applications and any orders you make for goods and services via such websites and mobile applications. If you have any queries, concerns or complaints about such third party websites or mobile applications (including, but not limited to, queries, concerns or complaints relating to products, orders for products, faulty products and refunds) you must direct them to the operator of that third party website or mobile application.

26. You must not without our permission:
a) use or copy any material from the App, including, but not limited to, onto other websites or in other mobile applications; or
b) frame any of the App onto your own or another person’s website or mobile application.

Severability

27. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

Non-assignment

28. You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

Exclusion

29. Except as expressly stated in these Terms of Use, all warranties and conditions, whether express or implied by statute, common law or otherwise are hereby excluded to the extent permitted by law.

These Terms of Use were updated by Soumya Rossiter on 20th July 2021

 

PURCHASING TERMS

Please read these terms and conditions before entering into any agreement to supply Krispy Kreme UK with product, services or consultancy.

 

1. GENERAL

1.1 Except where condition 8 applies, these terms and conditions apply to every order placed by Krispy Kreme UK Limited (“KKUK”) with any individual, firm or company (the “Supplier”).  No terms and Conditions in or attached to any invoice, document, tender or dispatch/delivery note which are inconsistent with these terms and conditions or which purport to add to or vary them in any way shall have any effect unless expressly accepted by KKUK in writing.

 In the absence of such written acceptance, the Supplier shall be deemed to have withdrawn or waived his terms and conditions and to contract solely on the basis of these terms and conditions and acceptance of goods and/or services shall not constitute or be deemed to constitute acceptance by KKUK of the Suppliers terms and conditions.  The contract shall commence and the Supplier will be contractually bound upon the despatch of a purchase order by KKUK. 

 

2. PURCHASE ORDER 

2.1 The Supplier shall ensure that the goods and/or services shall: 

(a) correspond with the quantity, type, sort, quality and description set out in the purchase order;  

(b) meet the performance standards and dates specified on the purchase order or notified to the Supplier by KKUK; 

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and fit for any purpose held out by the supplier or made known to the supplier by KKUK; 

(d) where applicable, be free from defects in design, materials and workmanship and remain so for 12 months after delivery;  (e) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods. 

2.2 If the goods and/or services do not comply with the KKUK purchase order and/or instructions, KKUK is entitled at its option to either return the goods at the risk of the Supplier; reject the goods and/or services; require the Supplier to re-perform the services or accept the whole or part of the goods and/or services supplied by the Supplier but without prejudice to any rights of KKUK to claim compensation or damages for loss or damage suffered as a result of failure to comply.  

2.3 If the Supplier fails to deliver the Goods and/or perform the Services by the date specified in the purchase order KKUK shall be entitled to terminate the contract without notice. 

 

3. PRICE, PAYMENT AND SET OFF 

3.1 The price for the goods and/or services shall be the price set out in the purchase order and shall be inclusive but not limited to the costs of packaging, insurance and carriage of the goods and/or provision of the services. No extra charges shall be effective unless agreed by KKUK.

3.2 In respect of goods, the Supplier shall invoice KKUK on or at any time after completion of delivery. In respect of services, the Supplier shall invoice KKUK in full, monthly, or quarterly as agreed. The valid VAT invoice must contain the purchase order number and shall include such supporting information required by KKUK to verify the accuracy of the invoice. The invoice must be submitted by email to [email protected] .

3.3 KKUK will pay the invoiced amounts within 56 days of the date of a valid and correct invoice to a bank account nominated in writing by the Supplier, unless otherwise agreed in writing with the Supplier. 

3.4 KKUK may, without limiting its other rights or remedies, set off any amount owing to it by the Supplier against any amount payable by KKUK to the Supplier. 

 

4. INDEMNITY AND INSURANCE 

The Supplier shall hold and keep KKUK indemnified in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by KKUK due to or arising out of the performance of the contract or any breach by the Supplier of these terms and conditions or any term or obligation implied by law or any statutory provision that may be in force from time to time.  The Supplier shall at all times have sufficient insurances in place and provide written evidence to KKUK upon request. 

 

5. CONFIDENTIALITY

The Supplier shall treat all confidential information belonging to KKUK as confidential and safeguard it accordingly, and shall not disclose any confidential information without the prior written consent of KKUK.

 

6. TERMINATION 

In addition to clause 2.3 and 7.1, if at any time after the commencement of the contract the Supplier commits: a material or persistent breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days after receiving notice of the breach; commits a material breach which cannot be rectified, then KKUK may terminate the contract with immediate effect.

 

7. GENERAL

7.1 Force majeure: Neither party shall be liable to the other as a result of any delay or failure to perform its obligations under the Contract if and to the extent such delay or failure is caused by an event or circumstance which is beyond the reasonable control of that party which by its nature could not have been foreseen by such a party or if it could have been foreseen was unavoidable. If such event or circumstances prevent the Supplier from supplying the Goods and/or Services for more than 4 weeks, KKUK shall have the right, without limiting its other rights or remedies, to terminate this Contract with immediate effect by giving written notice to the Supplier. 

7.2 Assignment and subcontracting:  The Supplier shall not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of KKUK.  

7.3 Notices:  Any notice or other communication required to be given under or in connection with this Contract shall be in writing and shall be delivered to the other party by prepaid first-class post or email.

7.4 Waiver: No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of the contract shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this contract.

7.5 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership of any kind between any of the parties.

7.6 Contracts (Rights of Third Parties) Act 1999: A person who is not a party to the Contract shall not have any rights under or in connection with it. 

7.7 Variation: Any variation, including any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by KKUK. 

7.8 Severance: of any provision in this contract shall in whole or in part be held to any extent to be unlawful or unenforceable under any enactment or rule of law, the remainder of the provisions shall stand in full force and effect.

7.9 Statutory Requirements: the Supplier shall comply with all statutes, orders, regulations or bye laws applicable to the performance of this contract and shall indemnify KKUK against all losses, claims or liabilities, expenses, proceedings or otherwise as a result of the Suppliers noncompliance with the same.

7.10 Governing law and jurisdiction: The Contract shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. 

 

8. TERMS AND CONDITIONS

These terms and conditions will apply unless KKUK specifies different terms and conditions in its tender or quotation documentation or some other contract entered into by the parties. If different terms and conditions are specified by KKUK those terms and conditions will override the purchase order terms and conditions and will apply instead of these.

Community Hero

 I. Terms and Conditions 

Offer entitles Blue Light card holders to 25% off any dozen purchased in a Krispy Kreme UK store. To redeem this offer simply show your Blue Light badge to a member of the Krispy Kreme team. This offer is valid for 18 and over only. This offer is valid Wednesday's in June 16th, 23rd and 30th and Wednesday's in July 7th and 14th during store opening hours. Offer is limited to one dozen purchase and can be redeemed no more than once per person, per day. This offer is valid in Krispy Kreme UK stores only, excludes Tesco, Morrisons, Asda, Sainsbury’s, Selfridges, Service Stations, Center Parcs, Krispy Kreme Online and Delivery, Uber Eats, Deliveroo, Just Eat. This offer cannot be used in conjunction with any other discount or promotion, including Double Dozen deal. Offer strictly subject to availability and Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Coffee combo T&C's 

 This offer entitles the customer to a doughnut and regular hot drink of their choice for £3.25. Customers can upgrade to a large drink for 30p. Customers can upgrade to a cold drink for £1, cold drinks include range of kreme shakes and chillers, subject to store product range. Pricing may vary in airport locations.

 
Offer strictly subject to availability and Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

CUSTOMER CARE DISCOUNT VOUCHER 

Offer available for use online with a single use discount code. 

Not to be used in conjunction with any other offer. 

This offer is only valid for delivery orders placed online through www.krispykreme.co.uk.  This offer is not redeemable in Krispy Kreme stores, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, University locations, UberEats, Just Eat & Deliveroo. 

Discount code is for use by the emailed recipient and should not be shared or forwarded.

Discount code entitles the recipient up to £20 off total basket spend when ordering for delivery.  This code can only be used once and any remaining balance is non-transferable. 

The code must be entered at checkout, prior to payment.

This code is not valid for purchases of Krispy Kreme Towers, Krispy Kreme Doughnut walls, individually boxed doughnuts, gift cards, merchandise or doughnuts for Click and Collect. 

This voucher cannot be exchanged for cash or any other offer.

FREE DELIVERY WHEN YOU SPEND £30

Offer entitles the customer to free delivery when spending £30  or more on doughnuts available for delivery on the Krispy Kreme UK website. Offer is automatically applied to checkout once customer has added eligible items to basket for delivery to a single address. Offer is not available for Fundraising, Gift Cards, Walls, Towers, or items listed as Click & Serve only. Offer not available through Deliveroo, Just Eat or UberEats.

Please note that delivery currently is available for up to four dozen boxes or eight half dozen boxes per order. Customers that wish to order more than these amounts can place additional orders separately. 

Offer strictly subject to availability and Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Chance to win online 1 of 110 Xbox Series S consoles. Also, your initial entry will receive one month of Xbox Game Pass Ultimate (sign up / account required). UK. Must be aged 18 or over. The competition is open from 2nd August 2021 to 22nd August 2021. Purchase promotional box, scan QR code / visit website and submit Unique Code, Name, Email, Select Country & Store to enter. See www.krispykreme.co.uk/promos for NI NPN Mail in route and full T&CS.

Win an Xbox Series S Terms & conditions

These Terms and Conditions (“Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.

The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with General Data Protection Regulations (GDPR) and the Data Protection Act 2018.

Promoter:  Krispy Kreme UK Ltd, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ; no entries /offer applications should be sent to this address.


Eligibility

1. The promotion is open to residents of United Kingdom (England, Scotland, Wales & Northern Ireland), excluding employees (and their immediate families) of Krispy Kreme UK Ltd, its affiliated companies, distributors, agencies, or anyone else professionally connected with the promotion.
2. Entrants must be 18 years or over. 
3. Internet access and registration required.
4. Purchase of a promotional dozen pack and input of the unique code is necessary. No – purchase necessary mail-in route for Northern Ireland for instant win mechanic
5. Entry is only valid via www.krispykreme.co.uk/promos
6. For each customer, only, the initial first entry will be applicable for the one month offer of Xbox Game Pass Ultimate. Details will be checked and confirmed before the offer is dispatched.
7. No entries/applications from agents, third parties, organised groups, syndicates or aliases will be accepted. No incomplete, corrupted entries or multiple entries trying to use the same or incorrect codes will be accepted. Only genuine valid entries using the correct promotion codes will be considered. The entry must be made directly by the person entering the promotion. Each valid code can only be used one
8. Each entry to the promotion must have a new pack code as part of the entry requirements. Anyone trying to circumvent the rules stated in these Terms & Conditions by using alternative details will be disqualified from this promotion.

Promotional Period

9. The Promotional period for a chance to instantly win a prize online and apply with the customer’s first entry for the promotional offer opens at 00:00 on 02.08.21 and closes at 23:59 on 22.08.21. 

Total instant win prizes available to be won:

For UK:

  • One (1) of 110 Xbox Series S consoles
  • One month of Xbox Game Pass Ultimate offer is only applicable to the first entry of an individual

10. Entries and applications submitted outside these promotional dates will not be included in the main online promotion or the promotional offer.


How to Enter

11. For your chance of winning and to obtain a one month of Xbox Game Pass Ultimate offer with your first entry/application, purchase a Krispy Kremes Xbox promotional dozen pack, while stocks last, retain the promotional dozen box with the unique code on for entry / claiming the offer. 

Scan the QR code on-pack or visit www.krispykreme.co.uk/promos and enter your Full name,  Email (which is personal and accessible throughout the promotion) and the 12 digit unique code on the special promotional dozen box found on the front of the promotional packaging under the front flap plus select country and  store.

Promotional codes can be found on the following promotional packs, subject to location, stock and availability, (especially in some outlets where there could be limited supply).  

Retail Krispy Kreme stores and via click and collect: Choose Your Own Dozen Xbox promotional pack

Grocery, services and leisure Krispy Kreme cabinets: Sharer Dozen Xbox promotional pack

Delivery via Just Eat, Deliveroo and Uber Eats: Choose Your Own Dozen Xbox promotional pack or Sharer Dozen Xbox promotional pack (location dependant)

Online Instant Win

12. On Entry via the promotional website all valid entrants with all the various information will see immediately if, during the Promotional period, they are an online winner of an instant prize of one of the Xbox Series S consoles. If they are a winner they will receive a confirmation email which they need to keep and action the communication requested in the correspondence. 
13. Only valid entry information will be accepted, and the Promoter reserves the right to disqualify and reject any inappropriate entries. All entry information is subject to verification and interrogation. Entry information may not be sold or exchanged. 
14. In the event of suspicious activity, the Promoter reserves the right to request proof of purchase, gather information or obtain further evidence to confirm the legitimacy of the entry / win. 
15. To enter without purchase in Northern Ireland only – send your name, age, full postal address and email address to: [email protected] Once the request has been verified, a promotional code will be provided via email, which can then be entered on the website in order to enter the promotion. Your NPN entry will be entered into the promotion with the same opportunity of winning as the purchase necessary route. NPN Winners ONLY will be subsequently contacted by email in the first instance with details of how to claim the prize. Only one entry per stamped, correctly mailed envelope. A maximum of 1 entry per person, per day. To ensure requests can be processed in time, No Purchase Necessary applications must be received by the Promoter no later than 5 days before the end of the promotion.

No Purchase Necessary winners will be subject to verification. 

Initial Xbox Game Pass Ultimate offer
16. For all customers initial entry only, once checked and verified the Promoter will send a confirmation email to the claimant detailing the requirements for the Xbox Game Pass Ultimate claim.

PRIZE & REWARD DETAILS

The Prize

17. Xbox Series S console

  • 110 prizes available for the UK

Next-gen performance in the smallest Xbox ever. The next generation of gaming brings our largest digital launch library yet to our smallest Xbox ever. With more dynamic worlds, faster load times, and the addition of Xbox Game Pass (sold separately), the all-digital Xbox Series S is the best value in gaming.

REDEFINE SPEED

The Xbox Velocity Architecture, powered by a custom SSD, works together with the innovative system on a chip (SOC) technology to provide gameplay up to 120FPS on our smallest console ever.

GO, GO, GO

Faster load times. Sip quick. Games load significantly faster with the custom SSD in the Xbox Series S.

Change the game. With Quick Resume, you can seamlessly switch between multiple different titles and resume instantly from where you left off.New generation console. New generation games.

Embark on new adventures the way they’re meant to be experienced on the Xbox Series S.


TECH SPECS

PROCESSOR

CPU. 8X Cores @ 3.6 GHz (3.4 GHz w/SMT) Custom Zen 2 CPU

GPU. 4 TFLOPS, 20 CUs @1.565 GHz Custom RDNA 2 GPU

SOC Die Size. 197.05 mm2

MEMORY & STORAGE

Memory. 10GB GDDR6 128 bit-wide bus

Memory Bandwidth. 8GB @ 224 GB/s, 2GB @ 56 GB/s.

Internal Storage. 512GB Custom NVME SSD

I/O Throughput. 2.4 GB/s (Raw), 4.8 GB/s (Compressed, with custom hardware decompression block)

Expandable Storage. Support for 1TB Seagate Expansion Card for Xbox Series X|S matches internal storage exactly (sold separately). Support for USB 3.1 external HDD (sold separately).

VIDEO CAPABILITIES

Gaming Resolution. 1440p

Performance Target. Up to 120 FPS

HDMI Features. Auto Low Latency Mode. HDMI Variable Refresh Rate. AMD FreeSync.

SOUND CAPABILITIES

L-PCM, up to 7.1

Dolby Digital 5.1

DTS 5.1

Dolby TrueHD with Atmos

PORTS & CONNECTIVITY

HDMI. 1x HDMI 2.1 port

USB. 3x USB 3.1 Gen 1 ports

Wireless. 802.11ac dual band

Ethernet. 802.3 10/100/1000

Accessories radio. Dedicated dual band Xbox Wireless radio

18. Prizes are strictly non-transferable and must not be sold, auctioned nor advertised for sale whether on the internet, in newspapers or elsewhere. Any person found in breach of this term will be disqualified from participating. No cash alternatives or other alternative prize will be available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter, whereby the Promoter reserves the right to substitute the prizes with prizes of equal or greater value. The prize will only be awarded directly to the Winner.


The reward offer 

19. One month of Xbox Game Pass Ultimate (sign up / account required)


Xbox Game Pass Ultimate 1 month. Play over 100 high-quality games with friends on console, PC and on Phone and Tablets for one low mothly price*

Xbox Game Pass Ultimate Terms;


Redeem the code that will be emailed to you at microsoft.com/redeem by 31/12/2021. *Valid for new Xbox Game Pass members only. Credit card required. Unless you cancel, you will be charged the then-current regular membership rate when the promotional period ends. Terms, exclusions, and streaming limits apply. After term, active membership required to play games and online multiplayer. Game catalog varies over time, region, and by device. DLC sold separately; if a game is removed from catalog or your membership ends, you will need to purchase the game separately to use your DLC. If you’re already an Xbox Live Gold member, any days remaining in your membership will be converted to Ultimate using a conversion ratio. Future code redemptions also subject to conversion ratio. All conversions to Ultimate are final. Details and system requirements at www.xbox.com/gamepass. Limit: 1 per Microsoft account.

Includes Xbox Game Pass (for Console/PC) and Xbox Live Gold. Play on: Xbox Series X|S, Xbox One, Windows 10, & on Android (cloud gaming). Requires: Download(s), system apps, significant storage, broadband (fees may apply), and Microsoft account (microsoft.com/msa). Windows 10 requires latest OS updates; excludes S Mode and ARM. Cloud gaming in supported regions requires compatible device, games and controller. Terms: Games in catalog, features and service will vary over time, by region/platform, and may be retired. If a game is removed from catalog, purchased in-game content requires separate game purchase. Check your game to see if Xbox Live Gold is required. Except as required by law, codes are nonrefundable. xbox.com/gamepass ©/™/® 2021 Microsoft. 

One Microsoft Way Redmond, WA 98052-6399, USA 

Promotional:  Not for individual resale.

Codes

20. Only valid promotional codes from the Xbox promotional dozen box will be accepted. All promotional codes and entries are subject to verification. Xbox promotional codes have no cash value and may not be sold or exchanged. Other manufacturer's information, references or printing errors do not constitute codes.
21. The Promoter does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If a consumer cannot read their promotional code due to a genuine printing error or If you are unable to read your code or it is incomplete, please call the consumer helpline: Consumer helpline: 01276 601170 and press option 1  (Monday – Friday, 8am – 5pm, Saturday and Sunday 9am – 3pm) or email [email protected] where your request will be logged and reviewed pending a replacement code being sent if valid.
22. After 23:59 on 22.08.21 all unredeemed codes will be invalid for entry into the Promotion as the Promotional period will have ended.
23. All promotional codes are unique, and each valid code can only be entered and redeemed once. Once entered and redeemed, codes will be rendered void for further entry attempts. Any attempt to enter a code more than once will disqualify entry and any potential prize award or offer will be forfeited.

Winner selection, notification and offer claim details

24. Online Instant Winners - During the promotion, online instant win prizes are randomly allocated and linked to open ‘winning moments’ that have been randomly pre-selected by a secure independently verified computer programme. There are 110 winning moments available throughout the promotion. The first person to enter a unique promotional code at the same time or be the first after any allocated winning moment will have been deemed to have won. All allocated prizes are available to be won but may not be won if not all the winning moments are matched.
25. The winning moments are available to be won throughout the entire Promotional period. There will be no fixed number of instant wins each day or week. Prizes will roll over from day to day and week to week, until the end of the promotion and thus are available to be won at any point throughout. 
26. There will be a total of 110 UK winners over the Promotional period. 
27. Instant win winners will be notified online immediately after entry and told to keep an eye on their inbox where they will be sent a confirmation email within 14 working days (using the email address submitted upon entry) to confirm their win (subject to verification). 
28. The confirmation email will reiterate them receiving their on-screen notification and winners will be asked to provide additional information which includes their full address and proof of ID via a secure link within 14 days to start the verification process. Once verified they will receive a confirmation email informing them that their prize will be with them as soon as is practical, which is likely to be within 60 days of claim. It is the responsibility of entrants to check junk/spam folders to ensure they are in receipt of any communications. 
29. The Promoter will make reasonable efforts to contact the winners and then after successful contact, to receive information to allow fulfilment of the claim and to arrange the prize dispatch. Regular reminder emails (up to 3) will be sent out to winners until they either redeem their prize in full or the Promoter forfeits the prize. Inaccurate information may result in the prize being forfeited. If a winner has not responded to notifications after 14 working days or if a selected winner is ineligible, otherwise in breach of these Terms and Conditions, or unable to take up the prize for any other reason, the Promoter reserves the right to withdraw the prize and to forfeit this origin win to them. Winners should retain their notification email message until their win has been verified.
30. The Xbox Series S consoles will be fulfilled via secure tracked courier delivery. Prizes will be dispatched as soon as is practical and ideally within 28 working days of the confirmation of each winner’s additional information, including postal address and any other information required.  Once all the administration details are confirmed, and / or if circumstances change the Promoter will endeavour to keep the winners informed of dispatch details 
31. One month Xbox Game Pass Ultimate offer. Participants will, with their first entry into the promotion, receive an offer for one month of Xbox Game Pass Ultimate. This will be emailed to the email address supplied on entry. 
32. Digital codes for one month of Xbox Game Pass Ultimate will be emailed to winners within 14 working days. 
33. The Promoter accepts no responsibility for failed delivery due to provision of incorrect contact details. Any prize or offer that is returned undelivered/ rejected will be assumed unwanted.

General Information

34. The Promoter reserves the right to verify all entries, winners  and applications and to refuse to award a prize or the offer, withdraw prize entitlement or the offer and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotions entry requirements, offer conditions or otherwise where a participant/applicant has gained unfair advantage in participating in the promotion, the offer or won using fraudulent means.
35. Subject to the Promoters Privacy Policy a list of winners’ surnames and their counties will be available by posting your request to FAO Marketing, Krispy Kreme UK Ltd, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ within 3 months of the promotion closing.  The promoter reserves the right to refuse any or all such requests. Should a winner object to their information being made available, they should contact the Promoter by emailing [email protected] The promoter may nevertheless disclose the information to the relevant Advertising Standards Authority if required to do so.
36. Proof of entry/applying is not proof of purchase. Responsibility cannot be accepted for entries or applications that are lost, damaged or delayed, nor any associated costs to entrants. 
37. Winners of the prizes may be required if they consent to take part in reasonable publicity relating to this promotion without further remuneration.
38. All applicants and entrants are required to provide one genuine email address that is personal, valid and accessible throughout the promotional offer period and the specific proofs of purchase as requested. In the event that the specified information is not provided or is incorrect, the offer claim or entry will be considered incomplete and therefore invalid.39. The Promoter's decision is final in all matters pertaining to the promotion.
40. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes or the offer, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
41. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. 

42. The Promoter may at its absolute discretion disqualify any participant found to be tampering with the entry or application process or operation of the website or to be acting in any manner disruptive to the promotion.
43. Sometimes, through reasons outside of the Promoters control, the website (as with any website) may not be accessible. The Promoter cannot guarantee continuous, uninterrupted access to the website. No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted. The Promoter will have no liability for any loss arising out of such an event.
44. Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:1.1. Any incorrect or inaccurate code entry, or for any faulty, incorrect, errors or failed electronic data transmissions;1.2. Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this promotion;1.3. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;1.4. Inaccessibility or unavailability of the internet or the website or any combination thereof;1.5. Insofar as permitted by law, any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion.
45. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
46. These Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by the relevant local courts who shall have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms.

Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion, the auditing of the entries and applications where necessary and for no other purpose unless we have your consent and you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the Data Protection Act 2018. Click here for the Promoter’s Privacy Policy https://www.krispykreme.co.uk/privacy-policy.You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to [email protected] By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.