A message for our

KRISPY KREME Customers

As the Coronavirus crisis evolves, all of us at Krispy Kreme want you to be fully informed on the steps we are taking to protect our people and our fans during the challenging conditions we all face today. This page will be regularly updated alongside our social channels and Frequently Asked Questions page, so please do keep checking in.

Dear Customers,

Safety First

At Krispy Kreme, our mission is and always has been to bring joy.  We are committed to continuing to safely serve smiles up and down the country, to really help lift spirits, throughout lockdown.

Our priority is always to protect our staff and customers, and we have put in place a number of stringent measures in our retail stores and at our manufacturing sites, which align with all government guidance. The health, safety and wellbeing of our staff and customers will always be our number one priority and you can find out more on our Serving Safely page.

Serving Smiles In Different Ways

During COVID-19 we have been delighted to introduce our Serving Smiles programme which has achieved over one million contactless doughnut drops in local communities in the last six months – and we are not stopping there!

During difficult times, we know how important it is support one another and show how much you care. That is why throughout November, we are helping to bring to you and in turn you to others, more smiles.

We are running a ‘buy one gift one’ offer that enables you to buy a dozen and gift another dozen, for £1, to someone you are thinking about helping you connect even when we are apart. This is available through our retail stores, takeaway or drive thru from 5th November to 2nd December across the whole of the UK. For online customers, this is offered for Click and Collect only, with our Buy One Gift One Double Dozen here.

Did you know we also offer nationwide delivery? So why not say it with Krispy Kreme and deliver doughnuts directly to friends and family members doorsteps? What better way to say ‘thinking of you’, ‘miss you’ or simply ‘keep smiling’ than a personalised hand piped Original Glazed doughnut box made fresh everyday by our awesome Doughnut Chef.   

Choose The Way We Serve You

Our stores are remaining open for click and collect, take away and drive thru or you can order online for nationwide delivery – be sure to be quick though – we can only fulfil 300 orders of our delicious treats every day.

We also offer on-demand or same-day delivery via our delivery partners Uber Eats, Deliveroo and Just Eat or you can find us in supermarket cabinets throughout the UK - use our store finder to find your nearest cabinet.

We look forward to seeing you soon.

Take care and stay safe.

Richard

 

Dear Customers,

In the past few weeks, we have been busy planning how we can adopt a phased approach to carefully and responsibly continuing to serve our customers in the UK.

Serving Safely

Our priority is always to protect our staff and customers, and we have in place a number of new health, safety and social distancing measures which align with all the government guidance and '5 steps'  approach. We are grateful to our dedicated Krispy Kreme colleagues, who volunteered to return to work, and have received training on these new measures.

I wanted to outline some of the key actions we have taken to enable a safe environment for our staff and delivery drivers which include:

  • 2m distancing floor and vertical signage inside and outside of the store
  • Screens to protect staff and customers and PPE provided for KK colleagues as required
  • Smaller numbers of team members working shifts within the stores
  • Hand-washing every 20 minutes and sanitisation stations available for customers
  • Increased range of pre-packed offerings
  • Limitations on the number of people allowed in the store at anytime
  • Contactless payment and collection

You can read more about how we're serving safely here.

Nationwide Doughnuts by Courier

I am also delighted to announce that you can now order our new Doughnut Kits and personalised doughnuts for delivery nationwide!

Click and Collect

The majority of our stores are open for Click and Collect - order online to guarantee your choice of doughnuts.

Delivery

If you live near Sheffield, Nottingham, Enfield, Manchester or Bristol, you can use the Krispy Kreme Delivery service. If outside of these cities, you can find us on Deliveroo, Just Eat and Uber Eats for contactless doorstep deliveries.

Supermarket Cabinets

If you do not live near to an open store, we would also like to remind customers that our doughnut cabinets are now back in 450 supermarkets across the UK – click here for a list of retailers.

Serving Smiles Update

I am delighted to update you that we have now served 500,000 ‘smiles’ in the form of half a million Original Glazed doughnuts, with your help nominating the amazing heroes working so hard in the battle against COVID-19!

In terms of future plans, we will continue to adhere to all Government guidelines, listen to our consumers, and will responsibly and gradually evolve our phased plans accordingly.

Please continue to check our website, and follow our social channels, for more updates in the coming weeks.

Thanks as ever for your support,

With Love,

Richard

CEO Krispy Kreme, UK & Ireland

 

For all the latest official information on Coronavirus (COVID-19), please visit the NHS website.