A personal message from the

KRISPY KREME CEO

As the Coronavirus crisis evolves, all of us at Krispy Kreme want you to be fully informed on the steps we are taking to protect our people and our fans during the challenging conditions we all face today. This page will be regularly updated alongside our social channels and Frequently Asked Questions page, so please do keep checking in.

Dear Customers,

In the past few weeks, we have been busy planning how we can adopt a phased approach to carefully and responsibly continuing to serve our customers in the UK.

From Tuesday 12th May, in addition to providing delivery, we are now opening 9 of our drive thrus for customers and a further 7 shops for customers either as pre ordered click and collect or walk in to take away.

Serving Safely

Our priority is always to protect our staff and customers, and we have in place a number of new health, safety and social distancing measures which align with all the government guidance. We are grateful to our dedicated Krispy Kreme colleagues, who volunteered to return to work, and have received training on these new measures.

I wanted to outline some of the key actions we have taken to enable a safe environment for our staff and delivery drivers which include:

  • 2m distancing floor and vertical signage inside and outside of the store
  • Screens to protect staff and customers and PPE provided for KK colleagues as required
  • Smaller numbers of team members working shifts within the stores
  • Hand-washing every 20 minutes and sanitisation stations available for customers
  • Increased range of pre-packed offerings
  • Limitations on the number of people allowed in the store at anytime
  • Contactless payment and collection

You can read more about how we're serving safely here.

Click and Collect

The following stores will be open for click and collect this week - we are asking all customers to order online through our website where possible.

Bath / Bristol / Braehead (drive thru only) / Brighton / Edinburgh (drive thru only) / Enfield / Gateshead / Leeds / Thorpe Park Leeds / Liverpool / Manchester / Peterborough / Shannon Corner / Slough / Windsor / Watford Trade City

On arrival at our store we will have a 2m social distancing queuing system in place which allows safe and efficient collection of all orders.

Delivery

If you live in Manchester or Bristol, you can use the Krispy Kreme Delivery service. If outside of these cities, you can find us on Deliveroo, Just Eat and Uber Eats for contactless doorstep deliveries near one of our open stores listed above.

Supermarket Cabinets

If you do not live near to an open store, we would also like to remind customers that our doughnut cabinets are now back in 450 supermarkets across the UK – click here for a list of retailers.

Serving Smiles Update

I am delighted to update you that we have now served 450,000 ‘smiles’ in the form of half a million Original Glazed doughnuts, with your help nominating the amazing heroes working so hard in the battle against COVID-19.  We will continue to serve more smiles each week, targeting 25,000, to support amazing causes during the crisis and are now offering all NHS workers, police and firefighters 50% discount off our entire menu until the end of May.

In terms of future plans, we will continue to adhere to all Government guidelines, listen to our consumers, and will responsibly and gradually evolve our phased plans accordingly.

Please continue to check our website, and follow our social channels, for more updates in the coming weeks.

Thanks as ever for your support,

With Love,

Richard

CEO Krispy Kreme, UK & Ireland

 

For all the latest official information on Coronavirus (COVID-19), please visit the NHS website.