A message for our

KRISPY KREME Customers

As the Coronavirus crisis continues, all of us at Krispy Kreme want you to be fully informed on the steps we are taking to protect our people and our fans during the challenging conditions we all face today. This page will be regularly updated alongside our social channels and Frequently Asked Questions page, so please do keep checking in.

Dear Customers,

I hope you are keeping safe and well.

I wanted to update you on changes to the way Krispy Kreme will be safely serving you throughout the national lockdown across the UK.

The health, safety and wellbeing of our staff and customers is our number one priority, at all times. Our stores and manufacturing sites are COVID-secure, and every member of staff has been fully trained on all health, safety and social distancing measures. You can find out more about the measures we have in place here.

Showing thanks and bringing joy the best way we know how

During this challenging time, we will be focused on our mission of bringing joy, and we want to especially thank our Blue Light Heroes and Food heroes. We know smiles have never been more important right now, so it is our mission in 2021 to create 70 million smiles. We are starting the year by recognising and supporting the amazing work of our Blue Light Heroes - the NHS, social workers, military, and emergency service workers, who are once again facing down the virus with unwavering commitment and dedication and our Food Heroes - those that have worked tirelessly to keep the nation fed. Throughout the lockdown we will say a big doughnutty thank you to them by offering 50% off our Dozens every Wednesday, from 13th January to 17th February 2021, in our stores.*

In 2020, I am proud to say we safely served over one million complimentary Original Glazed doughnuts, bringing a little lift in the day to those that needed it most - hospitals, food banks and care home workers. I am delighted to say we will continue to run contactless doughnut drops in local communities close to our manufacturing sites, every week throughout 2021.

Safely serving smiles in the only way we know how

To our customers, we know it is challenging for every one of us to enter into another lockdown and not be able to see and hug those we care about, so we at Krispy Kreme are here to safely create and serve smiles in the only way we know how. With 6 in 10 of you feeling strongly that it is important to treat family and friends during this period, we hope to create some smiles of the doughnutty kind.

Our activities in January and February are really focused on doing just that. Helping to bring you, and those that need it most, more smiles. Every Saturday from 9th January to 20th February we are running a buy one gift one initiative that enables you to buy a dozen from any of our Krispy Kreme retail stores via Click and Serve, walk-in or drive thru and gift one. For just £1 for an Original Glazed dozen, you can help lift the spirits of someone who needs just a little smile in their day.*

For our loyal fans, our Krispy Kreme Rewards members, we thank you for your continued loyalty and support. On Blue Monday 18th January, we will be gifting you double Smiles on all purchases to brighten up a miserable day and make you smile.

Choose the way we serve you

  • You can find us in supermarket cabinets throughout the UK.
  • The majority of our stores are open for drive-thru, Click and Serve, takeaway and delivery - find a location here. Please note that in Scotland, Click and Serve is only available from our drive thru locations in line with government policy.
  • Our seating areas are closed for eat-in at this time.
  • You can order online via our website for nationwide delivery.
  • We also offer on-demand or same-day delivery via our delivery partners here.

We are firmly focused on serving our communities safely throughout this period and remain flexible and ready to adapt our services and operating hours as needed. We will continue to keep you updated via email, our website or through social media.

Thanks as ever for your continued support.

Take care and stay safe,

Richard

CEO Krispy Kreme, UK & Ireland