FAQs

General

Q

Are your products fresh?

A

Our doughnuts are made and delivered fresh every morning and any unsold doughnuts are removed at the end of the day. They are best eaten on the day of purchase.

QHow can I find my nearest Krispy Kreme store?
A

Please use our Store Locator page to find the store located nearest to you and come and visit us!

Q

Do you do birthday parties?

A

We do offer birthday parties in our larger stores with seating areas. If you contact your nearest store, they will advise if they offer parties and give all details including prices. For your nearest store please click here

Q

How long does it take to make a doughnut?

A

Around 90 minutes from brew, to being picked off the line, then an additional 30 minutes to be processed!

Q

How many Krispy Kreme doughnuts does a store produce?

A

A typical Krispy Kreme Hotlight store produces more than 3,000 doughnuts per hour, but larger stores can produce up to 12,000 doughnuts per hour!

Q

Can I store or reheat my doughnuts?

A

We make our doughnuts fresh every day and they are best eaten on the day of purchase. The ideal storage method is in the original packaging, at room temperature. We do not recommend storing in the fridge, in plastic storage bags or boxes or near a heat source.

You can reheat our signature product, the Original Glazed ring doughnut. Simply pop it into the microwave for 5 seconds and you've got hot doughnuts anytime. While it's not exactly like having one in our stores, some say it's pretty close!

Q

Why have you taken out my favourite doughnut?

A

We're sorry to hear you couldn't find your favourite doughnut. We like to keep our doughnut range fresh and interesting and continually offer new flavours and varieties, as well as the old favourites. We only have space for 16 varieties though at any one time, so sometimes that means we have to give certain varieties a holiday. Do please keep an eye on our website for all product updates and in the meantime why not try one of our other doughnuts?

QHow do I find out about fundraising opportunities with Krispy Kreme?
A

Krispy Kreme has a unique fundraising programme available to charities and non-profit organisations. Visit our Fundraising page to find out how.

Q

How much dough can we raise through Fundraising?

A

With profit margins of 50% - 60+% on average, your group really can raise a lot of dough! Please know that while we provide suggested selling prices as a guide, your group can set your own prices. Our shop Team Members will be happy to provide you with guidance and tips to help you make the most money.

Q

I would like to raise money for a local charity but there's no Krispy Kreme shop in my town?

A

Many customers tell us that the distance actually makes their fundraiser even more profitable (their customers are especially excited to get fresh Krispy Kreme doughnuts without making a special trip!).

Q

What do you do with your leftover doughnuts?

A

At Krispy Kreme we pride ourselves on the freshness of our product and ensure that all doughnuts sold are made fresh each day. This does inevitably lead to some wastage at the end of the day. However, we aim to avoid food waste as much as possible at every stage of the Krispy Kreme process and recycle any waste we have responsibly.

Q

Can I open a Krispy Kreme franchise?

A

Under the terms of our franchise agreement with Krispy Kreme Doughnut Corporation, we do not currently sub-franchise in the UK.

QHow do I purchase Krispy Kreme gift cards?
A

Krispy Kreme Gift cards are available for sale in our retail stores and our online gift store. Visit our Store Locator page to find a store near you.

Friends of Krispy Kreme

Q

How do I become a member?

A

You can join Friends of Krispy Kreme or Friends of Krispy Kreme Rewards at www.krispykreme.co.uk/friends or at any of our participating Krispy Kreme locations. Our team members will be happy to give you details on membership. You can also join Friends of Krispy Kreme Rewards through the program's mobile app ('Friends of Krispy Kreme Rewards UK').

Q

Does it cost anything to become a member?

A

No. Joining Friends of Krispy Kreme and Friends of Krispy Kreme Rewards is FREE.

Q

What is the difference between "Friends of Krispy Kreme" and "Friends of Krispy Kreme Rewards"?

A

'Friends of Krispy Kreme' members can claim their 'Welcome Gift' in all Krispy Kreme UK locations and will receive the following benefits:

  • Exclusive offers via email.
  • We'll keep you in the loop with all that's going on; share news and details of any special events by Krispy Kreme.

In addition, Friends of Krispy Kreme Rewards members can earn and redeem rewards in Krispy Kreme UK retail stores and will receive the following benefits:

  • Exclusive offers via email and mobile push notification.
  • We'll keep you in the loop with on all that's going on; we'll share news and details of any special events by Krispy Kreme.
  • Rewards and exclusive discounts.
Q

Who can join Friends of Krispy Kreme Program?
The 'Friends of Krispy Kreme' membership is available to customers at least 13 years of age, who are legal residents of the United Kingdom.

A

The 'Friends of Krispy Kreme' membership is available to customers at least 13 years of age, who are legal residents of the United Kingdom.

Q

Do I need a membership card?

A

Friends of Krispy Kreme will receive offers via email and these can be printed or shown in store on mobile devices to redeem. Friends of Krispy Kreme Reward members can use a physical reward card available from participating stores or download the 'Friends of Krispy Kreme Rewards UK' mobile app via Google Play or App Store, register and use the program without the need for a physical card.

Q

Do I have to register my information to enjoy the 'Friends of Krispy Kreme' program benefits?

A

Yes. To receive the program benefits you MUST register your information at www.krispykreme.co.uk/friends by clicking on the "JOIN" tab.

Q

Do I have to register my rewards card and information to enjoy the 'Friends of Krispy Kreme Rewards' benefits?

A

Yes. To enjoy the benefits and receive your rewards you MUST register your card number and information at www.krispykreme.co.uk/rewards. Alternatively, if you choose to join via the 'Krispy Kreme Rewards UK' mobile app, you must still register your information via the app in order to enjoy the benefits and receive your rewards.

Q

Can I use my 'Friends of Krispy Kreme Rewards' membership at all Krispy Kreme locations?

A

'Friends of Krispy Kreme Rewards' membership is valid only at participating Krispy Kreme UK retail locations. 'Friends of Krispy Kreme Rewards' cannot be used in our sales partners, Occasions or via Krispy Kreme website orders.

Q

What if I don't have a Krispy Kreme retail store near me?

A

You can still benefit by joining 'Friends of Krispy Kreme'. You can join 'Friends of Krispy Kreme' at www.krispykreme.co.uk/friends and select the location you shop. The 'Friends of Krispy Kreme' program is valid at Krispy Kreme UK retail stores, and our sales partners. You will receive exclusive offers and news via email.

Q

When does my membership expire?

A

Your 'Friends of Krispy Kreme Rewards' membership is valid as long as you make a qualifying purchase every 18 months. If no such purchase is made, Krispy Kreme has the right to cancel your membership.

Q

How do I change my contact information?

A

Sign in at www.krispykreme.co.uk/friends and go to "MY INFO" section, where you can update your profile and contact information.

Q

How do I cancel my membership?

A

Please send a message using the contact form located on the "CONTACT US" tab at www.krispykreme.co.uk/friends or click 'Unsubscribe' at the bottom of the email communication.

Q

Will my membership information be shared with other companies?

A

No, Krispy Kreme does not sell or rent your personal information to third parties. For more information, please read our Privacy Policy.

Q

What do you use my information for?

A

Your personal information is only used to keep your membership updated, to bring you special offers and to better serve you.

Q

Why do you need my email address?

A

When you provide your email address, we can notify you of exclusive offers, special events and/or upcoming rewards.

Q

Where can I find my Member ID Number?

A

Your 16-digit Member ID Number can be found on the back of your membership card, or by logging in to the 'Friends of Krispy Kreme Rewards UK' mobile app and clicking 'My Rewards'.

Q

How do I sign into my 'Friends of Krispy Kreme Rewards' membership?

A

You can sign in:

  • Online at www.krispykreme.co.uk/friends by clicking on "LOGIN" and entering your email or card number followed by your password.
  • On your mobile device by downloading the 'Friends of Krispy Kreme Rewards UK' mobile app from the App Store or Google Play and signing in entering your email or card number followed by your password.
Q

What is my password?

A

Your password is a personal code that lets you access all the member features of the program, and is set by you.

Q

How do I change my password?

A

Sign in at www.krispykreme.co.uk/friends go to "MY INFO" section and then click on "Change Your Password".

Q

What if I forget my password?

A

Please go to www.krispykreme.co.uk/friends click on "LOGIN" tab and then click on "Forgot our password?" You will be asked to enter your email address or your card number and your date of birth. Once you have done so, a temporary password will be sent to your registered email address. If you do not have a registered email address, no problem, please send us a message through the "Contact Us" form

Q

What should I do if I lose my card?

A

Please go to www.krispykreme.co.uk/friends click on "CONTACT US" tab and send a message through the "Contact Us" form selecting "Lost Card" as your "Comment Type". Explain how you lost your card and need a new one; fill in your address and a new card will be posted to you. Alternatively you can download the mobile app, sign in and use it as your virtual card.

Q

What does the "COMPLIMENTARY Original Glazed doughnut for registering" benefit consist of?


A

Immediately after registering to the "Friends of Krispy Kreme Rewards' program you will receive an email confirming that you can claim an Original Glazed doughnut at any of our participating retail locations. There is no need to print anything to receive this reward, simply present your 'Friend of Krispy Kreme Rewards' card or mobile app at any Krispy Kreme retail store. This reward is only available one time and for a limited period (as specified in the email notification).

Q

What does the 3rd visit in a month reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', you will receive a COMPLIMENTARY small hot drink OR Original Glazed doughnut on your third purchase of the month. Each purchase must be made on separate days of the month. You will be eligible to receive this reward once every month on your third purchase at a Krispy Kreme retail store.

Q

What does the 6 dozens purchased reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', by purchasing 6 dozens at Krispy Kreme retail stores you receive a COMPLIMENTARY Original Glazed dozen. You are eligible for this reward each and every time you accumulate 6 dozens purchased, including Original Glazed, Assorted and Choose Your Own dozens and Double Dozens excludes fundraising dozens and Buy 5 dozen get 6 th dozen free offers.

Q

What does the 9th visit in a year reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', when you accumulate 9 or more visits on separate days at Krispy Kreme retail stores during a 12-month period (starting from your join date and renewed on each anniversary), you receive a COMPLIMENTARY Krispy Kreme mug. You are eligible for this reward once every 12 months.

Q

What does the Members Birthday reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', when you register your birthday we will treat you to a COMPLIMENTARY doughnut of your choice.

Q

What does the Significant Other's Birthday reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', you can register the name of your significant other and share with them the great benefits of your membership. By visiting any of our participating Krispy Kreme retail locations 7 days prior to their birthday or 7 days after their birthday you will receive a COMPLIMENTARY Original Glazed doughnut for them. To receive this reward your significant other must accompany you during your visit. You are eligible for this reward once a year.

Q

What does the Kid's Birthday reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', you can register the name of up to 3 of your children (12 years or younger) and share with them the benefits of your membership. By visiting any of our participating Krispy Kreme retail locations 7 days prior to their birthday or 7 days after their birthday they will receive a COMPLIMENTARY Original Glazed doughnut. For them to receive this reward your child must accompany you during your visit. Your children are eligible for this reward once a year as long as they are 11 years or younger.

Q

What does the Anniversary reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', you can register the date of your anniversary and receive 15% off our merchandising range in a single transaction. Excludes Gift Cards and Greeting Cards.

Q

What does the £1.50 Coffee reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards', you can purchase any small hot drink for £1.50 Monday to Friday between 5am and 12pm.

Q

What does the Refer a Friend reward consist of?

A

As a member of "Friends of Krispy Kreme Rewards' or "Friends of Krispy Kreme", when you are sent a "Freebies for Friends" email and you refer one (1) friend you will receive a COMPLIMENTARY Original Glazed doughnut. If you refer five (5) or more friends you will receive 6 COMPLIMENTARY doughnuts of your choice. Limited to 1 of each reward per year.

Q

Where can I review my rewards?

A

You can see all your rewards in the "MY REWARDS" section of the www.krispykreme.co.uk/friends website or by downloading and logging into the 'Friends of Krispy Kreme Rewards UK' mobile app

Q

What if I forgot to show my card when I made a purchase?

A

It's easy, to make sure your purchase is recorded just keep your receipt. In the www.krispykreme.co.uk/friends section of the website select the "MY REWARDS" tab and click on "Register Your Receipt". You can then claim your visit by entering the required information from your sales receipt. Remember though, that you must register your receipt within 30 days of your visit. NB YOU WILL NEED TO ALLOW 24 HOURS AFTER PURCHASE (FOR SYSTEMS TO UPDATE) BEFORE ENTERING RECEIPT DETAILS,

Promotions

Q

Can I get a list of prices for your products in-store?

AThere are often different offers or promotions running across our stores and cabinets, so in order to get the most up to date information we recommend you contact your local store for details on pricing.


Ingredients

Q

Are Krispy Kreme doughnuts suitable for vegetarians?

A

Yes, our doughnuts are suitable for vegetarians who follow an ovo-lacto vegetarian diet.

The only animal byproducts used in our doughnuts are eggs (whites and yolks) and dairy products including milk, butter, yoghurt, whey, non-fat milk and non-fat whey. Our doughnuts are cooked in 100 percent vegetable oil shortening and all monoglycerides, diglycerides and enzymes are vegetable based.

Q

Can Vegans eat Krispy Kreme doughnuts?

A

No. Sorry, our doughnuts contain animal by-products

Q

I have food allergies. How can I find out what ingredients are used in your doughnuts?

A

Please find below information on our ingredients. information on our current range please check out our nutritional information

Q

How many calories and how much fat is in a Krispy Kreme doughnut?

A

An Original Glazed doughnut has 217 calories and 13g of fat (of which 7g are saturated). You can find a link to our nutritional information here (link at bottom of the page) for our range of doughnuts.

Q

Do Krispy Kreme doughnuts contain trans fats?

A

Krispy Kreme UK has significantly reduced the level of trans fat in our doughnuts to below 0.5g – this is the level at which it is declared 'zero trans fat' in the US.

Q

Is your coffee Fairtrade?

A

Our coffee is ethically sourced and the conditions in which it is produced are at the forefront of our mind.

All the coffee we buy is 'fairly traded' as we only buy top quality beans and pay a fair price for them. We do not buy as part of a certified scheme, but use the experience and expertise of our coffee roaster. We purchase many of our coffees at two, three or more times the Fairtrade base price, direct from the farm.

Many coffee farms care deeply about the welfare of their workers and the environment, but might not be able to participate in a certification scheme. For example, growers with small farms may not grow enough coffee to qualify for Fairtrade status.

We believe all growers should be rewarded for the quality of their tea and coffee, not just the minority that are certified for Fairtrade status. Whilst forming part of the solution, Fairtrade is not the only solution.

QDoes Krispy Kreme make gluten free Doughnuts?
A

Unfortunately we don't make gluten free doughnuts at this time. You can see a full list of ingredients used in our doughnuts on the ingredients page.

Collection

Q

Do you offer delivery?

A

We don't currently offer, as standard, a delivery service for Krispy Kreme doughnuts in the UK, though we are looking at possible ways to do so. However, if you are looking to buy 5 dozen doughnuts or more for a private or corporate event, please visit our corporate, weddings & events page

Corporate, weddings and events

Q

How soon do I need to place an order for my event?

A

Please give us as much notice as possible for large orders.

Details of our lead times can be found on this information page as they vary depending on the products you'd like to order.

Please note that sending an enquiry or requesting delivery can increase the possible lead time of your order, as it will take us more time to respond to your request.

Q

Can I get my doughnuts delivered?

A

We can use a national courier to deliver your doughnuts if you are using the Corporate, weddings and events service for 5 dozen or more doughnuts. Simply fill in the order form or contact us and we can request a delivery quote for you.

The courier charges approximately £2 per mile (outside of London) for delivery from your nearest available Krispy Kreme store. Weekend and out of hours deliveries are charged at a premium rate. Minimum charges also apply.

Find more details about delivery here.

Q

Can I collect the doughnuts the day before my event?

A

We make our doughnuts fresh everyday and they are best eaten on the day of purchase. The ideal storage method is in the original packaging at room temperature. We do not recommend storing in the fridge, in plastic storage bags or boxes or near a heat source.

Q

Can I choose which doughnut flavours I order?

A

For 'Choose your own' dozens you can select your favourite flavours from the list on the order form which is compiled of our best selling flavours. These are for 1 flavour per dozen box. You can also choose the flavours of your single boxed doughnuts / favours from a selected list too.

Our towers are currently made up of our best selling flavours and unfortunately you are unable to change the flavours for these.