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Please read the following important terms and conditions before you submit your fundraising order to us.

ABOUT THESE TERMS

1.1 These are the terms and conditions on which we will supply the fundraising products listed on our website (“Fundraising Products”) for the purposes of your fundraising event. Further details of our fundraising scheme and our Fundraising Products are available at https://www.krispykreme.co.uk/fundraising.
1.2 When ordering Fundraising Products from us you also agree to our Website Terms of Use (available at https://www.krispykreme.co.uk/terms) (and any other documents referred to in them) which shall also apply.
1.3If you wish to purchase any of the products available on our website, excluding Fundraising Products, our Terms and Conditions of Sale (available at https://www.krispykreme.co.uk/terms-conditions) will apply.
1.4 Please read these terms carefully and make sure that you understand them before ordering any Fundraising Products from us. If you don’t understand these terms and want to talk to us about it, please contact us using the details set out below.
1.5 When we use the words ‘writing’ or ‘written’ in these terms, this includes email.
1.6 These terms constitute the entire agreement between us in relation to your purchase of Fundraising Products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

INFORMATION ABOUT US AND CONTACTING US

 

We are Krispy Kreme U.K. Limited. We are a company registered in England and Wales. Our company number is 04532445. Our registered office is at Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ. Our VAT number is GB115156541.

How to contact us

You can contact us by telephoning our customer service team on 01276 601170, by writing to us at customercare@krispykreme.co.uk, or via our Contact Us link at https://www.krispykreme.co.uk/contact-us.

 

2.1 If we have to contact you, we will do so by e-mail or by telephone, using the contact details you provided to us in your order.

3 FUNDRAISING REQUIREMENTS

3.1 You must be a fundraising for a non-profit making organisation or a registered charity in order to take part in our fundraising scheme.  You will be required to provide details of your chosen non-profit making organisation or registered charity during the order process, including their registered number which will be checked against a national database, and a letter of authority from the non-profit making organisation or registered charity acknowledging your fundraising event.
3.2 Your fundraising event must be held in the UK.
3.3 You may purchase our Fundraising Products to participate in a maximum of one fundraising event per month.
3.4 Recommended resell prices. Our recommended resell prices are specified on our website at https://www.krispykreme.co.uk/about-fundraising.             While we provide suggested selling prices as a guide, you are able to set your own prices. Our shop team members will be happy to provide you with guidance and tips to help you make the most money for your fundraising event.

Minimum Order Requirements. You must meet our minimum order and collection requirements referred to at clause 4.1 below and available at https://www.krispykreme.co.uk/about-fundraising.

3.5 Collection Requirements. All Fundraising Products must be collected within two hours of the confirmed collection time from your selected store. Your order will be cancelled if you do not collect your Fundraising Products from us within 4 hours of the time specified in your order. For further information about our collection requirements, please refer to clause 8, below.

3.6 Reselling Requirements. The freshness of all of our products is paramount.  You must resell the Fundraising Products within 12 hours of collection. Any unsold Fundraising Products must be discarded. The Fundraising Products must be sold in their whole form. The Fundraising Products must not be decorated or topped with any additions due to our nutritional and health and safety requirements.

3.7 We do not accept refunds or returns.

3.8 Allergen and Nutritional Information. Our Fundraising Products are not made in a nut-free environment. We cannot guarantee that our Fundraising Products do not contain nuts.  Allergen and nutritional information in relation to all of our products is available at https://www.krispykreme.co.uk/ingredients.  

4 PLACING AN ORDER AND OUR CONTRACT WITH YOU

4.1 Placing your Order.  The “Enquire Online” pages of our website (which can be accessed at https://www.krispykreme.co.uk/fundraising/order-online), will guide you through the steps you need to take to place an order with us for your fundraising event.

4.2 Order Requirements. During the order process you will be asked to confirm:

details of your fundraising event (including details of the non-profit making organisation or registered charity you have chosen to raise funds for);
how many Fundraising Products you need for your fundraising event (bearing in mind our minimum and maximum order requirements referred to at clause 3.5);
the date you require the Fundraising Products (bearing in mind our collection requirements referred to at clause 4.3); and
your chosen store for collection of the Fundraising Products. 

4.3 Collection Date. Your order must be placed at least 10 days before your chosen collection date. Orders received after this date will not be valid. 

4.4 Free Fundraising Pack. During the order process, you may be able to request a free fundraising pack which will include Krispy Kreme branded party hats and balloons. Fundraising packs are not available from all of our stores, and are subject to availability.  If available, you must collect your fundraising pack from your chosen store at the same time as your Fundraising Products.

4.5 Opening an Online Account. You will be asked to open an online account in order to complete your order for the Fundraising Products. Please see https://www.krispykreme.co.uk/privacy for information on how we use the personal information provided to us during the account opening process.

4.6 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
4.7 Acknowledging receipt of your order. After you place an order, you will receive an automated e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our email will include a link to our payment part of our website. You must make payment through the payment link at least 4 days prior to your chosen collection day, otherwise your application will be cancelled and you will have to re-apply for a later date.

4.8 Accepting your order. Our acceptance of your order will take place when we email you to confirm that we have received your payment, at which point a contract between you and us will come into existence.   
4.9 If we cannot accept your order. If we are unable to accept your order or supply you with the Fundraising Products, we will inform you of this and we will not process your order or charge you for the Fundraising Products. This might be because the Fundraising Products are not in stock or no longer available, or because we are unable to meet your requested collection date, or because of an error in the price or description of the Fundraising Products. If you have already paid for the Fundraising Products, we will refund you the full amount charged as soon as possible.
4.10 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.11 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders for collection outside of the UK.
4.12 You cannot make any changes once your order has been accepted. As our Fundraising Products are made fresh to order, we are unable to accept any changes to your order once your order has been accepted by us in accordance with clause 4.8. We do not accept returns or refunds.

5 OUR RIGHTS TO MAKE CHANGES

5.1 Changes to the Fundraising Products and these terms. We may change the Fundraising Products to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. 

6 OUR FUNDRAISING PRODUCTS

6.1 Fundraising Products may vary slightly from their pictures. The images of the Fundraising Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Fundraising Products. Your Fundraising Products may vary slightly from those images.
6.2 Fundraising Products packaging may vary. The packaging of the Fundraising Products may vary from that shown on images on our website.

7 PROMOTIONAL DISCOUNTS AND OFFERS

7.1 From time to time we may offer promotional discounts and offers on our other products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please https://www.krispykreme.co.uk/promo-terms.     

8 COLLECTION OF THE FUNDRAISING  PRODUCTS

8.1 We do not offer delivery of our Fundraising Products.
8.2 Collection of your Fundraising Products. During the order process you will select a date and time to collect your Fundraising Products from your chosen store. You must collect the Fundraising Products from the store you selected when placing your order, within two hours of the agreed-upon collection time and within the relevant store's opening hours. The opening hours for the store you selected are shown as part of the order process. Your chosen store’s opening hours will also be detailed on the email we send to you to confirm acceptance of your order and receipt of your payment. Opening hours for all of our stores can be found on our website.
8.3 Documents required to collect your order. You may be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Fundraising Products so please ensure you have this with you.
8.4 When you become responsible for the Fundraising Products. The Fundraising Products will be your responsibility from the time you collect them from us.  
8.5 When you own the Fundraising Products. You own the Fundraising Products once we have received payment in full.
8.6 Carrier bag charges. On collection of your order the team in store will ask if you require carrier bags which cost 5p per bag. These charges are in addition to the costs you have paid under your order.
8.7 We are not responsible for delays outside our control. If our supply of the Fundraising Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Fundraising Products you have paid for and which we have not made available for you to collect by the collection date.

9 FREQUENTLY ASKED QUESTIONS

9.1 If you have any questions about the Fundraising Products, please see our list of frequently asked questions at https://www.krispykreme.co.uk/faqs or please contact us. You can contact us on the details set out in the box at the beginning of these terms. 

10 IF THERE IS A PROBLEM WITH THE FUNDRAISING PRODUCTS

10.1 How to tell us about problems. If you have any complaints about the Fundraising Products, please contact us. You can contact us on the details set out in the box at the beginning of these terms.  
10.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
10.3 Returning damaged or substandard Fundraising Products. If you wish to exercise your legal rights to reject damaged or substandard Fundraising Products, please call customer services on 01489 576100 or email us at customercare@krispykreme.co.uk for further information.  We will discuss the issue with you and we may ask you to return the damaged or substandard Fundraising Products to your local store or post them back to us at Krispy Kreme Customer Care, Webb House, 20 Bridge Road, Park Gate, Southampton SO31 7GE. Where we have asked you to return faulty or substandard Fundraising Products, we will refund the price of the damaged or substandard Fundraising Products in full and pay the costs of postage.

11 OUR RIGHTS TO END THE CONTRACT

11.1 We may end the contract if you break it. We may end the contract for Fundraising Products at any time by writing to you. Your order will be cancelled if you do not collect your Fundraising Products from us within 4 hours of the time specified in your order.
11.2 We may withdraw the Fundraising Products. We may write to you to let you know that we are going to stop providing the Fundraising Products. We will let you know in advance if we stop the supply of the Fundraising Products and will refund any sums you have paid in advance for Fundraising Products which will not be provided.

12 PRICE AND PAYMENT

12.1 Where to find the price for the Fundraising Products. The price of the Fundraising Products (which includes VAT) will be the price indicated on the fundraising order pages when you place your order. We take all reasonable care to ensure that the price of Fundraising Products is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the Fundraising Products you order.
12.2 We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your fundraising order and the date you pay for the Fundraising Products, we will adjust the rate of VAT you pay accordingly.
12.3 What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Fundraising Products on our website may be incorrectly priced. If we discover an error in the price of the Fundraising Products you have ordered we will contact you to inform you and we will give you the option of continuing to purchase the Fundraising Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Fundraising Products to you at the incorrect (lower) price.
12.4 When you must pay and how you must pay.  You must pay for the Fundraising Products online at least 4 days prior to your chosen collection day, otherwise your application will be cancelled and you will have to re-order for a later date. You can pay for the Fundraising Products using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. Please note that we do not accept payment by American Express.
12.5 We use a payment service provider. We use Sage Pay Europe Limited ("Sage Pay") as our chosen payment service provider. When we have approved your order we will email you a link to our payment page where you will be redirected to the Sage Pay website to make your payment. Sage Pay are an independently certified Level 1 payment service provider who use the highest levels of industry standard data encryption. We do not collect or retain your payment details.

13 HOW WE USE YOUR PERSONAL INFORMATION

13.1 We will only use your personal information in accordance with our Privacy Policy available here https://www.krispykreme.co.uk/privacy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

14 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

14.1 Nothing in these terms shall limit or exclude our liability for:

  1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
    fraud or fraudulent misrepresentation;
    breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
    any matter in respect of which it would be unlawful for us to exclude or restrict liability.

14.2 All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
14.3 Subject to clause 14.1:

  1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
    our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for Fundraising Products under such contract.

14.4 We are not liable for business losses. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

15 OTHER IMPORTANT TERMS

15.1 We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fundraising Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Fundraising Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Fundraising Products in either the Northern Irish or the English courts.