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FRIENDS OF KRISPY KREME FRIENDS OF KRISPY KREME REWARDS

TERMS AND CONDITIONS

I.Eligibility

You may become a Member (hereinafter "Member") of 'Friends of Krispy Kreme' UK ("FOKK") or 'Friends of Krispy Kreme Rewards' UK ("FOKKR") by registering online or via the 'Friends of Krispy Kreme Rewards' mobile app. Members must be legal residents of the United Kingdom and at least 16 years of age. There is no charge for joining.

II.Programme Benefits

II.1FOKK and FOKKR General Terms

  1. Friends of Krispy Kreme UK ("FOKK") members will receive:
    1. Exclusive offers via email.
    2. News and details of any special events by Krispy Kreme.
  1. Friends of Krispy Kreme Rewards UK ("FOKKR") members will receive:
    1. Exclusive offers via email and mobile push notification.
    2. News and details of any special events by Krispy Kreme.
    3. Rewards and exclusive discounts.
  1. The benefits available for both "FOKK" and "FOKKR" members will be stated on the Krispy Kreme website

https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme

  1. The programme's applicable benefits are described in Section II.2, however, they may be cancelled, discontinued or modified at any time by Krispy Kreme UK without prior notice. Applicable benefits may include:
    1. Rewards: Free or specially-priced items.
    2. Food and/or drink specials.
    3. Programme information via e-mail and/or mobile push notifications.
       
  2. If a "FOKKR" member loses his/her Reward Card, the "Member" can:
    1. Download the 'Friends of Krispy Kreme' UK mobile app from the App Store (iOS) or Google Play (Android) for free and sign in to their Rewards membership using their existing membership account and use the app in Krispy Kreme stores.

or

    1. Complete the 'Contact Us' - 'Lost Card' form on the Krispy Kreme Website https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme and explain they have lost their card and are in need of a replacement.
  1. The "Friends of Krispy Kreme" UK ("FOKK") programme is open to customers across Krispy Kreme retail stores and our sales partners in the United Kingdom (excluding service station partners).
  1. The "Friends of Krispy Kreme Rewards" UK ("FOKKR") programme is only available at Krispy Kreme retail stores in the United Kingdom and cannot be used in our sales partners' locations, special occasions or via Krispy Kreme website orders.

Important Notice: Rewards can only be redeemed in Krispy Kreme stores unless otherwise stated - not available in Selfridges London, Tesco or any other sales partner. All offers are subject to availability.

II.2FOKK Benefits - Terms and Conditions

II.2.1Welcome Reward

The Welcome Reward will be granted to new Members of the Friends of Krispy Kreme (FOKK) and Friends of Krispy Kreme Rewards (FOKKR) programme immediately after registering as a member, and consists of ONE complimentary Original Glazed Doughnut, which will expire 30 calendar days after the member's registration.

This is the only reward that can be redeemed either at Krispy Kreme stores or at Tesco cabinets, depending on the Members' preference. If upon registration, the Member selected to redeem the reward at a Krispy Kreme store, Member will have to show their Friends of Krispy Kreme mobile app or card to the cashier.

If the Member selected to redeem the Welcome Reward at Tesco, Member will receive a Welcome Email upon registration, which includes a single-use link to download and print a single-use coupon. Printed coupon will have to be shown by Member at a Tesco store in order to redeem the Welcome Reward.

II.2.2Member's Birthday

The "Member's Birthday" Reward will be granted to Members of the FOKK and FOKKR programmes, 7 days before the member's registered birthday and consists of ONE Doughnut of Choice, which will expire 7 days after the member's registered birthday. This reward can be redeemed exclusively at Krispy Kreme stores. Member must present the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

II.2.3Significant Other's Birthday

The Significant Other's Birthday Reward will be granted to all Members of the FOKKR programme that registered a Significant Other, 7 days before the Significant Other's registered birthday, and consists of ONE Original Glazed Doughnut which will expire 7 days after the Significant Other's registered birthday. The reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

II.2.4Children's Birthday

The Children's Birthday Reward will be granted to any Member of the FOKKR programme who registered his/her children's name and dates of birth. The reward consists of ONE Original Glazed Doughnut that will be granted 7 days before the children's registered birthday (provided that they are 12 years old or younger) and will expire 7 days after the registered birthday. Registration is limited to a maximum of 3 children per Member. This reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem.

II.2.5Member's Anniversary

The Anniversary Reward will be granted to all Members of the FOKKR programme, each year 7 days before their registration Anniversary date (the date they joined the programme), and consists of 15% Off on Krispy Kreme Merchandise in a single purchase. This reward will expire 7 days after the Member's anniversary date. The reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

II.2.63rd Visit in a Month

The "3 rd Visit in a Month" reward will be granted to any Member of the FOKKR programme that makes three purchases (excluding zero value transactions) at Krispy Kreme Stores on different days within any calendar month. The reward consists of ONE Complimentary Small Hot Drink or ONE Complimentary Original Glazed Doughnut, which will expire on the last day of the calendar month when the reward is granted. The reward can be redeemed exclusively at Krispy Kreme stores. Member must present the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

II.2.76 Dozens Purchased

The "6 Dozens Purchased" Reward will be granted to any Member of the FOKKR programme after purchasing a total of 6 dozens (reward dozens and fundraising dozens do not count towards this reward), either in one or multiple visits. This reward consists of ONE Complimentary Original Glazed Dozen. This reward has no expiration date and can be redeemed exclusively at Krispy Kreme stores. Member must present the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

II.2.89th Visit in a Year

The "9th Visit in a Year" Reward will be granted to any Member of the FOKKR programme after accumulating 9 purchases (not includingzero-value transactions) on different days at Krispy Kreme Stores within a year (365 days), starting from the date of Member joining the programme, and on each successive Anniversary date.

The reward consists of ONE Complimentary Krispy Kreme Mug, which will expire on the day after each Anniversary date; except when the reward is earned 30 days or less before the Anniversary, in which case, the reward will expire 30 days after the Anniversary date. This reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem. Redemption of a specific mug design is subject to availability. Alternative mugs may be offered when the advertised model is not in stock.

II.2.9Visit Before Noon

The Visit Before Noon Reward will be granted to Members of the FOKKR programme when they visit any Krispy Kreme store on weekdays between 5:00 and 12:00 hrs. GMT, and consists of ONE Small Coffee for just £1.50. This reward can be redeemed an unlimited number of times during the day, but only once per purchase (individual transaction), exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or card to the cashier to redeem.

II.2.101 Friend Referred

The "1 Friend Referred" Reward can be granted to any Member of the FOKK and FOKKR programmes as soon as the first of the member's friends finalises full registration to FOKK or FOKKR, provided that the friend followed the RAF link from the Member's Email or Facebook account. The RAF link to share with friends will be provided by email to FOKK Members 14 days after the reception of their Welcome email, and to the FOKKR members the day after redeeming their Welcome Reward. This reward consists of ONE Complimentary Original Glazed Doughnut, which will expire 14 calendar days after being granted. This reward can be granted a maximum of ONE time every 370 days. This reward can be redeemed exclusively at Krispy Kreme stores. FOKKR members must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem, while FOKK members must present a printed copy of their reward notification email to the cashier.

II.2.115 Friends Referred

The "5 Friends Referred" Reward will be granted to members of the FOKK and FOKKR programmes as soon as the Member's first FIVE friends finalise their registration to FOKK or FOKKR, provided that they followed the RAF link from the Member's Email or Facebook account. The RAF link to share with friends will be provided by email to FOKK Members 14 days after the reception of their Welcome email, and to the FOKKR members the day after redeeming their Welcome Reward. This reward consists of SIX (Half Dozen) Doughnuts of Choice, which will expire 14 calendar days after granted. This reward can be granted a maximum of ONE time every 370 days. This reward can be redeemed exclusively at Krispy Kreme stores. Member must show the Friends of Krispy Kreme mobile app or present the Friends of Krispy Kreme card to the cashier to redeem.

III.Data Management and Privacy Policy

III.1Data Collection, Processing & Protection

  1. Krispy Kreme UK Ltd. (hereinafter "Krispy Kreme UK") is the sole "Data Manager" of the "FOKK" and "FOKKR" programmes. In case of data management and protection matters relevant to the Data Controller, please contact the Krispy Kreme's "Data Protection Officer" (DPO):

Name: Jonathan Fretwell

Email: JFretwell@krispykreme.co.uk

Address: Krispy Kreme UK Ltd. 4 Albany Park, Frimley Rd, Camberley GU16 7PQ

  1. Krispy Kreme UK collects 'Personal Data' or 'Personally Identifiable Information (hereinafter "PII")' such as Name, Last name, Email, Postcode, Date of Birth by means of its enrolment forms via the "Friends of Krispy Kreme" website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme), Facebook page

https://www.facebook.com/krispykremeUK/app/1661818457416277/) or "Friends of Krispy Kreme" UK Mobile App (Android devices: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8). Krispy Kreme UK also collects data on FOKKR Members' purchases made at Krispy Kreme retail stores in the UK as well as data on FOKK and FOKKR emails received, opened and clicked-through by Members.

  1. "Personal Data" is collected and stored with the purpose of identifying and communicating with each participant on the "FOKK" and "FOKKR" program (hereinafter "Member"), as well as sending news and offers relevant to their personal profile, purchasing activity, location and preferences.
  • 4.The retention period for the "Members' Personal Data" will be defined by the willingness of each "Member" to remain as part of the "FOKK" or "FOKKR" programme (see section III.2) and by Krispy Kreme's policies regarding the programmes (see section IV, Arts. 6-10). All PII from "FOKK" members that unsubscribe from our mailing list and remain inactive (unsubscribed and without making any purchase or redeeming any reward at Krispy Kreme stores) for 18 (eighteen) months will be deleted in accordance to data minimisation guidelines enforced by GDPR.
  1. Additional non-mandatory PII may be voluntarily shared by "Member" to personalise his/her mobile app or to enjoy additional benefits, such as his/her Significant Other and/or Children's First Names and Dates of Birth.
  1. Some additional PII or non-PII information may be requested from FOKK and/or FOKKR members through specific email campaigns. In such cases, we will clearly describe how any collected data will be used, the purposes and retention period of such data and it will be the Member's decision if he/she voluntarily shares this information with Krispy Kreme UK under the stated conditions.
  1. All PII, both mandatory and non-mandatory is subject to the same level of data protection and processing (see section III.1, Arts 9-14).
  1. Loyalty Cubed Inc. is the "Data Processor" assigned by Krispy Kreme UK to manage the "FOKK" and "FOKKR" programmes, thus, Loyalty Cubed Inc. has access to all PII shared by the "Member". In case of data processing and protection matters relevant to the Data Processor, please contact the Loyalty Cubed "Data Protection Officer" (DPO):

Name: Mauricio Morales Bilbao

Email: service@loyalty3.com

Address: 9430 Research Blvd.

Building 2, Ste. 350

Austin, TX, 78759

U.S.A.

  1. The Members' PII may be transferred to the United States of America to additional data processors such as MailChimp® and for its processing and storage in servers hosted by Rackspace Ltd. (US and UK).
  1. Email Marketing to "FOKK" and "FOKKR" members may be handled through MailChimp®. MailChimp® can also be used for collection and storage of "Personal Data" and online advertising.
  1. MailChimp® has self-certified to both the EU - US Privacy Shield and Swiss - US Privacy Shield regimes, and lawfully transfers EU / EEA personal data to the U.S. pursuant to their Privacy Shield Certification. MailChimp®also completes a SOC II Type 2 examination on an annual basis for the Trust Principal Criteria of Security, Processing Integrity, Confidentiality, and Availability.
  1. "Personal Data" from "FOKK" and "FOKKR" programme Members hosted by Rackspace® is subject to relevant and up-to-date cyber security measures such as Cisco ASA (5510 Sec+) Firewall with Site-to-Site VPN and access to servers with two-factor authentication for identity verification. The data centre referred in section III.1, Art. 9 (above), where Members' PII is stored, meets the following Security & Compliance Controls http://bd905956a42f6ed96c17-a6046798c661ed27e3d4fdfd1b3c5e5a.r62.cf1.rackcdn.com/whitepapers/security/Rackspace_Security.pdf and has passed the certification requirements of the Content Delivery & Security Association (UK) (hereinafter "CDSA") and the Content Protection and Security Programme in accordance with CDSA's Content Protection and Security Standards and Procedures. For further information or to confirm continued validity of the above-mentioned certifications, visit www.CDSAonline.org or contact "CDSA" at 377-399 London Road, Camberley GU15 3HL U.K.)

13. Krispy Kreme or any of our processing partners will not share any PII provided by FOKK and FOKKR programme members with any third parties.

14. Despite the security measures in place, if any data breach occurs, Krispy Kreme UK will notify the appropriate authorities (Information Commissioner's Office, ICO), within the first 72 hours of becoming aware of the incident and when pertinent, inform individuals themselves regarding the information that was at risk.

III.2Consent, Withdrawal, and Rights of the Data Subject

  1. Consent - each "Member's" consent to store and use their PII for the purposes described above (see section III.1, Art. 3) is freely given during the enrolment process and covers all matters regarding the "FOKK" and "FOKKR" programmes.
  1. Withdrawal - Consent remains in effect until "Member" decides to withdraw it by using the 'Forget Me' option available on the "Friends of Krispy Kreme" UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) and the "Friends of Krispy Kreme" UK Mobile App (Android: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8). If a "Member" no longer wants to be a part of the "FOKK" or the "FOKKR" programme, "Member" can request the deletion of his/her account and his/her PII associated to it at any time by clicking on the 'Forget Me' option available in the main menu. By clicking "Forget me", Member agrees to the immediate and permanent cancellation of the account, the end of the membership and its benefits, and the permanent deletion of the "Member's" PII.
  1. Unsubscribe – A "Member" can unsubscribe from "FOKK" or "FOKKR" promotional emails at any time by clicking the Unsubscribe link included in every email sent by "FOKK" and "FOKKR". Upon unsubscribing, "Member" will stop receiving emails regarding offers and promotions from Krispy Kreme UK. "Member" may still receive non-promotional email messages in connection with his/her membership ("FOKK" and "FOKKR" Members) and reward notification emails ("FOKKR" Members only). Unsubscribing from promotional email notifications does not end the membership or erase the Member's Personal Data.
  1. Opt-out - "Member's" registration process provides the 'Opt-in' option to let Krispy Kreme UK send emails when a "Member" earns a reward or has access to exclusive offers. If a "Member" wants to "Opt-out" in order to stop receiving emails from the "FOKK" or "FOKKR" programmes, but to remain a "Member", they may login in the "Friends of Krispy Kreme" UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme), access the 'My Info' section, and un-tick the box next to the 'Email' field that displays the following message: "I want to receive emails about my rewards and personalised offers". Opting-out from email notifications does not end the membership or erase the Member's Personal Data.
  1. Members can also unsubscribe from "FOKKR" mobile push notifications by turning off 'Push Notifications' in "FOKKR" mobile app's 'Settings' section. Members will stop receiving mobile push notifications from Krispy Kreme UK immediately after. Unsubscribing from mobile push notifications does not end the membership or erase the Member's Personal Data.
  1. Data Rectification – A "Member" can rectify his/her information by entering the "My Info" section at the Friends of Krispy Kreme website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme), modifying their information and clicking 'Confirm'. The data fields 'Name', 'Last name', 'Date of Birth' and 'Email' are vital for the functioning of the "FOKK" and "FOKKR" programmes, therefore, "Member" can only modify these data fields by sending a post on the 'Contact Us' section inside the "Friends of Krispy Kreme" UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) or "Friends of Krispy Kreme" UK Mobile App (Android devices: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8). To avoid fraud, 'Date of Birth' can only be changed once.
  1. Data Transparency – Members may request and obtain, at any time, a copy of all the Personally Identifiable Information (PII) Krispy Kreme UK has on them by sending a post on the 'Contact Us' section inside the "Friends of Krispy Kreme" UK website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) or "Friends of Krispy Kreme" UK Mobile App (Android devices: https://play.google.com/store/apps/details?id=com.loyalty3.krispykreme#details-reviews iOS devices: https://itunes.apple.com/us/app/friends-of-krispy-kreme-uk/id997181564?mt=8).

IV.General Terms and Limitations

  1. Krispy Kreme has the right to amend, change or cancel the 'Friends of Krispy Kreme" UK ("FOKK") and/or "Friends of Krispy Kreme Rewards" UK ("FOKKR") programme at any time.
  2. The programme is only valid in the United Kingdom.
  3. Memberships are non-transferable.
  4. Only 1 (one) membership is allowed per person.
  5. Only 1 (one) reward redemption is allowed per person, per day (applicable to all rewards). Store manager's discretion applies to redemption of rewards in store.
  6. "Members" must check the programme's Terms and Conditions for changes each time they intend to interact with the programme.
  7. If a "Member" wants to complain for any cause at any given time, he/she can go to the 'Contact Us' section of the Friends of Krispy Kreme website (https://www.krispykreme.co.uk/Friends-Of-Krispy-Kreme) or Friends of Krispy Kreme UK Mobile App, and write a post with the subject and necessary details. Members will receive a response within a maximum of 7 calendar days.
  8. By enrolling in the programme, the "Member" agrees to the Terms and Conditions, rules, regulations, policies, and procedures of the "Friends of Krispy Kreme" UK and "Friends of Krispy Kreme Rewards" UK programmes, which may be amended at any time without notice. Each "Member" is responsible for remaining knowledgeable as to the programmes' Terms and Conditions. If a "Member" disagrees with any part of the Terms and Conditions, the member should not use the programme in any way. Use of the programme by a "Member" constitutes acceptance of all published Terms and Conditions.
  9. The programme is not available for employees of Krispy Kreme, its affiliates or subsidiaries.
  10. Krispy Kreme UK reserves the right to void rewards or otherwise disqualify "Members" who have violated any of the Terms and Conditions of the FOKK and/or FOKKR programmes. Krispy Kreme UK reserves the right to terminate or suspend any membership from the programme at its sole discretion.
  11. Krispy Kreme UK further reserves the right to modify or terminate the FOKK and/or the FOKKR programme, its Terms and Conditions, or any portion of the programmes at any time at its sole discretion without prior written notice.
  12. All offers are void where prohibited by law.