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  1. ABOUT THESE TERMS
    1. These are the terms and conditions that apply to both our Friends of Krispy Kreme Scheme (“Friends Scheme”) and our Friends of Krispy Kreme Rewards UK Scheme (“Reward Scheme”) (together referred to as the “Schemes” in these terms).
    2. By becoming a member to either of our Scheme, you confirm that you accept these terms and that you agree to comply with them. Before you become a member, you must read these terms carefully. If you don’t understand these terms and want to talk to us about it, please contact us on our details set out below.
    3. The following additional terms and conditions also apply to the Schemes:
      1. Our Terms and Conditions of Sale (available at https://www.krispykreme.co.uk/terms-conditionsapply if you purchase any goods from us.
      2. Our Website terms of Use (available at http://www.krispykreme.co.uk/privacy-policy (any other documents referred to in them).
  2. INFORMATION ABOUT US AND CONTACTING US

 

We are Krispy Kreme U.K. Limited a company registered in England and Wales. Our company number 04532445. Our registered office is at Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ. We operate the Schemes and the associated benefits.

How to contact us

You can contact us:

  1. by telephoning our customer service team on 01276 601170; or
  2. by writing to us at customercare@krispykreme.co.uk or via our Contact Us link on our website here; or
  3. via the Friends of Krispy Kreme UK App.

 

 

  1. FRIENDS SCHEME AND REWARD SCHEME
    1. The Schemes offer a range of exclusive offers, news and details of any special events by us and/or any rewards or exclusive discounts.
    2. Any offers, rewards and/or exclusive discounts that you are entitled to will be subject to certain terms and conditions which will be set out in the promotional offer that we send to you (including details as to how you can redeem the reward or discount).  
    3. The Friends Scheme is open to customers across Krispy Kreme retail stores and our sales partners (e.g. Tesco, Asda, Costco) in the United Kingdom (excluding service station partners). For a full list of Krispy Kreme stores please go to our website here.
    4. The Reward Scheme is only available at Krispy Kreme retail stores in the United Kingdom and cannot be used in our sales partners' locations, special occasions or via Krispy Kreme website orders. For a full list of Krispy Kreme stores please go to our website here.
    5. We may cancel, discontinue or modify these terms and conditions, the Schemes or any of the benefits, discounts or entitlement under the Schemes at any time. We will give you reasonable notice of any material change via our website. You should ensure we always have your up-to-date contact details so we can notify you of any changes.

 

  1. HOW TO BECOME A MEMBER 
    1. You may become a member of our Schemes by registering online here or by downloading the Friends of Krispy Kreme UK App (via Google Play or App Store) on your smartphone and following the registration instructions.   
    2. You must be aged 16 years or over and be a resident in the United Kingdom to join either of our Schemes.
    3. There are no charges for joining and membership to our Schemes are free.
  2. LOST, STOLEN OR DAMAGED REWARD CARD
    1. Please contact us if your Rewards Card is lost, damaged or stolen, or if a replacement is needed. You can contact us by either of the methods set out in the box at the beginning of these terms.  Alternatively, you may download the Friends of Krispy Kreme UK App from the App Store (iOS) or Google Play (Android) for free and sign in using your existing membership account details and use the app in our stores rather than using the Reward Card.
  3. RESTRICTIONS
    1. The Schemes are valid in the United Kingdom only.
    2. Memberships to either of the Schemes, any Reward Cards, vouchers, discounts or coupons are non-transferable.
    3. All Reward Cards belong to us and cannot be copied.
    4. Only one membership account is permitted per person. If we identify that you hold more than one account and/or Reward Card, we may merge or close any additional accounts at our discretion.
    5. Only one reward redemption is allowed per person, per day (applicable to all rewards). The Store Manager's discretion applies to redemption of rewards in store.
    6. The Schemes are not available for employees of Krispy Kreme, its affiliates or subsidiaries.
    7. Any rewards available under the Reward Scheme can only be used by the person named and registered on the Reward Card.
    8. Purchases of any of our products must be for personal use and are subject to our terms and conditions of sale which can be found in the link above. You cannot use your membership account, Reward Cards, coupons, vouchers or discounts to buy, sell, transfer or trade in any way.
  4. IF YOU BREACH THE SCHEME OR THESE TERMS
    1. We may decline to issue, suspend, withdraw or cancel your membership account, Reward Card and/or any associated promotional offers if we have reason to believe that you are abusing the Scheme, the associated promotional offers or these terms.
  5. IF YOU HAVE A PROBLEM
    1. Please contact us if you have any questions or complaints about the Scheme. You can contact us by either of the methods set out in the box at the beginning of these terms.
    2. We will use reasonable endeavours to get back to you within 7 calendar days from when you get in contact with us. 
  6. CANCELLATION OF YOUR MEMBERSHIP
    1. You can choose to leave a Scheme at any time. By leaving a Scheme, you lose your right to any exclusive promotional offers on our Products. If you wish to cancel your membership to a Scheme, please contact us by either of the methods set out in the box at the beginning of these terms.
    2. If you are a member under the Reward Scheme, your Reward Card will expire after 2 years of inactive use. You will need to reapply for new membership should you wish to rejoin.
  7. HOW WE USE YOUR PERSONAL INFORMATION
    1. We will only use your personal information in accordance with our Privacy Policy available here https://www.krispykreme.co.uk/privacy-policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you, including how we may use your personal data obtained in connection with your membership to either of the Schemes.
  8. OTHER IMPORTANT TERMS
    1. These terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.