Delivery is available in Greater London and Watford area only. Please check the postcodes and map below to see if we deliver to your home or office.
Postcodes we deliver to:
E1; E1W; E2; E3; E4; E5; E6; E7; E8; E9; E10; E11; E12; E13; E14; E15; E16; E17; E18.
N1; N1C; N2; N3; N4; N5; N6; N7; N8; N9; N10; N11; N12; N13; N14; N15; N16; N17; N18; N19; N20; N21; N22; NW1; NW2; NW3; NW4; NW5; NW6; NW7; NW8; NW9; NW10; NW11.
W1A; W1B; W1C; W1D; W1F; W1G; W1H; W1J; W1K; W1S; W1T; W1U; W1W; W2; W3; W4; W5; W6; W7; W8; W9; W10; W11; W12; W13; W14; WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.
SW1A; SW1E; SW1H; SW1P; SW1V; SW1W; SW1X; SW1Y; SW2; SW3; SW4; SW5; SW6; SW7; SW8; SW9; SW10; SW11; SW12; SW13; SW14; SW15; SW16; SW17; SW18; SW19; SW20; SE1; SE2; SE3; SE4; SE5; SE6; SE7; SE8; SE9; SE10; SE11; SE12; SE13; SE14; SE15; SE16; SE17; SE18; SE19; SE20; SE21; SE22; SE23; SE24; SE25; SE26; SE27; SE28.
EC1A; EC1M; EC1N; EC1P; EC1R; EC1V; EC1Y; EC2A; EC2M; EC2N; EC2P; EC2R; EC2V; EC2Y; EC3A; EC3M; EC3N; EC3P; EC3R; EC3V; EC4A; EC4M; EC4N; EC4P; EC4R; EC4V; EC4Y.
WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.
Outer London: HA0; HA1; HA2; HA3; HA4; HA5; HA6; HA7; HA8; HA9; BR1; BR2; BR3; BR4.
Frequently Asked Questions
Q: Can you customise / personalise my doughnuts for me?
A: The ranges you see online are new and exclusive, currently there are no personalisation options; however, we will be updating and releasing new products in the future – so watch this space!
Q: I want the same design but in different colours; is this possible?
A: Currently our exclusive designs are set and the colours offered are fixed, however we are always working on reviewing our ranges. Please feel free to reach out to us if you’d like to discuss further. We recommend you check back on our website regularly as new ranges are released throughout the year.
Q: Do you have any other occasion designs?
A: The ranges online are exclusive with designs created for Birthdays, Anniversaries, Baby Showers and Weddings. We will be releasing new ranges throughout the year and recommend you check the website for any new releases.
Q: When will you deliver to my area?
A: You can check whether we deliver to your postcode using the map on this page. We will be constantly reviewing the delivery catchment areas, please check back to see if we deliver in your area in the future.
Q: How does the delivery charge work?
A: We use a trusted delivery partner who ensures each delicate, hand-decorated doughnut arrives to you in perfect condition. We charge a flat delivery charge; regardless of where you are based.
Q: Can I order less than 2 dozen?
A: Due to the bespoke requirements we cannot accommodate orders less than 2 dozen.
Q: When should I place my order?
A: The lead time for our exclusive ranges is 5 days from payment. We advise you order your doughnuts with as much time as possible.
Terms and Conditions of Sale
Please read the following important terms and conditions before you submit your order to us.
SUMMARY OF YOUR KEY RIGHTS:
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Contracts Regulations 2013 say that in some cases, you can cancel the contract within 14 days.
ABOUT THESE TERMS
a.) These are the terms and conditions on which we supply any of the products listed on our website to you (“Products”) whether it’s for click and collect orders, celebrations or gift orders.
c) If you are a business or charity purchasing Products for fundraising purposes as part of our fundraising scheme, our Fundraising Terms and Conditions here will apply. Please read these terms carefully and make sure that you understand them before ordering any Products from us. If you don’t understand these terms and want to talk to us about it, please contact us on our details set out below.
d) When we use the words ‘writing’ or ‘written’ in these terms, this includes email.
e) If you are purchasing doughnuts as part of a Krispy Kreme promotions, separate Promotional Terms and Conditionals should be read in conjunction with these Terms and Conditions. Promotional Terms and Conditions can be found here.
INFORMATION ABOUT US AND CONTACTING US
We are Krispy Kreme U.K. Limited a company registered in England and Wales. Our company number 04532445.
- Our registered office is at Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ.
- Our VAT number is GB115156541.
- You can contact us by telephoning our customer service team on 01276 601170, by writing to us at firstname.lastname@example.org, or via our Contact Us link at https://www.krispykreme.co.uk/contact-us.
- If we have to contact you, we will do so by e-mail or by pre-paid post to the address you provided to us in your order.
- PLACING A KRISPY KREME CELEBRATIONS ORDER AND OUR CONTRACT WITH YOU
a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.
b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made.
c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. You will have 24 (?) hours to make your payment, once the payment has been made; you will be updated on the status of your order.
d) Accepting your order. Our acceptance of your order will take place once we have received full payment of the order.
e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your booked delivery date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
g) We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK.
h) Your rights to make changes. Due to the bespoke nature of these Products we cannot accommodate any changes.
2. OUR RIGHTS TO MAKE CHANGES
a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received.
3. OUR PRODUCTS
a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.
4. PROMOTIONAL DISCOUNTS AND OFFERS
a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please visit our Promotional Terms and Conditions page here.
5. DELIVERY OF THE PRODUCTS
a) Delivery to you. Our delivery partner will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, please note that the doughnuts will be returned to Krispy Kreme and you will not be eligible for a refund or re-delivery.
b) Collection by you. If you have to collect any Products from our stores (or you have asked to collect any Products that can be delivered), you will be given the opportunity to select an available collection date and a time slot when you place your order. You can collect your doughnuts at any time on the day selected, within the collection store opening hours. You must collect the Products from the store you selected when placing your order within the relevant store's opening hours or they will be disposed of. The opening hours for the store you selected are shown as part of the order process or can be found on our website.
c) Delivery live tracking. On the day of your doughnut delivery, you will receive a confirmation email regarding the dispatch of your Products. This email will include a live tracking link for you to track your order and will display an ETA (estimated time of arrival) based on live traffic. There is also a live chat functionality via the link, should you need to contact the driver.
d) Documents required to receive/collect your order. You may be requested to provide proof of purchase confirmation email. You will need to sign for your delivery; this signature signifies your acceptance and the arrival of the doughnut delivery and your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.
e) Delivery catchment areas. Currently these Products are only available for delivery to the following listed London postcodes: [Link here]. We will be constantly reviewing the delivery catchment areas.
f) If you do not collect your Products. All of our Products are made fresh daily. If you fail to collect your order on the day arranged, they will be destroyed and you will not be entitled to a refund (see clause 10 which will apply). For delivered Products, if you are not in to receive your order and do not sign to say you have received it; your Products will be returned to Krispy Kreme and destroyed. We are unable to re-arrange delivery.
ii)If you are not going to be in for your delivery. The courier is only permitted to deliver the Products to the nominated delivery address and receivers name. The only instance that the Products can be received by another nominated person or left as a ‘safe drop’ is if the courier has written authorisation to do so in the order.
g) Delivery and packaging costs. The costs of delivery will be displayed to you on our website and/or during our order process. Any packaging costs will be included in your delivery costs.
h) When you become responsible for the Products. The Products will be your responsibility from the time you collect the Products from us or when we deliver the Product to the address you gave us.
i) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.
j) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
7. IF THERE IS A PROBLEM WITH THE PRODUCT
a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us email@example.com 01489 576100.
b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.
8. OUR RIGHTS TO END THE CONTRACT
a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
9. PRICE AND PAYMENT
a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.
b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.
c) We use a payment service provider. We use Sage Pay Europe Limited ("Sage Pay") as our chosen payment service provider. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Sage Pay website to make the payment. Sage Pay are an independently certified Level 1 payment service provider who use the highest levels of industry standard data encryption. We do not collect or retain your payment details.
10. HOW WE USE YOUR PERSONAL INFORMATION
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.
c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. OTHER IMPORTANT TERMS
a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
12. GDPR COMPLIANCE
OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION.
We may disclose your information to the following third parties:
Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Jitbit LP, our help desk support provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
13. GOPHR TERMS AND CONDITIONS