Promotional Terms & Conditions
1.1 From time to time we may issue promotions and discounts on our Products as part of promotional and loyalty campaigns (" Promotions").
1.2 Participation in Promotions is subject to the following terms, as well as any specific terms issued by us from time to time in relation to individual Promotions (" Promotion Terms"). Current applicable Promotion Terms are set out below these general terms.
1.3 By participating in a Promotion, you agree to and accept the Promotion Terms.
1.4 We reserve the right to alter, amend, cancel and interpret the Promotion Terms at any time.
1.5 Promotions are only applicable in Krispy Kreme stores and do not apply in any other store or outlet unless expressly stated otherwise in the Promotion Terms.
1.6 Each Promotion will only be valid during the period specified in the Promotion Terms.
1.7 If you have been issued with a coupon or code (a " Voucher") as part of a Promotion, in order to participate in the Promotion, you should present the Voucher to the server prior to ordering any Products. If you have a hard copy Voucher, you must surrender it to the server to retain as evidence of the entitlement to the discount given.
1.8 Participation in Promotions is subject to availability. We will use our reasonable endeavours to ensure that sufficient stocks of promotional items are available in our stores but shall not be liable to you if sufficient stocks are not available. If sufficient stocks are not available we may, at our discretion, offer you an alternative product of similar value but no cash alternative will be offered.
1.9 All Vouchers issued as part of a Promotion are non-transferable and may only be redeemed once. The cash value of each Voucher is 0.00001p.
1.10 Any Vouchers presented to a server for redemption as part of a Promotion which appear to have been defaced or falsified in any way may be refused at the discretion of the server or store manager.
1.11 Promotions cannot be used in conjunction with any other offer or discount.
2 Gift Cards
For balance enquiries, please visit a participating Krispy Kreme retail store or call our customer care team on 01276 601170.
2.1 Gift cards can be loaded to any value between £10 and £250.
2.2 Gift cards must be presented at point of purchase.
2.3 Gift cards can only be redeemed at Krispy Kreme UK retail stores, excluding Bentalls and Selfridges concession stores.
2.4 Gift cards are not redeemable through the Krispy Kreme website, or in our locations in Selfridges, Bentalls, Tesco, Morrisons, Service Stations, Costco, Center Parcs or University campus sites.
2.5 Gift cards cannot be exchanged for cash.
2.6 Gift cards are valid for a period of 24 months after activation. Any unused balance after this time will be lost.
2.7 Gift cards cannot be replaced if lost or stolen.
Gift Cards (Green/Red/Gold)
PLEASE NOTE: THESE CARDS WERE DISCONTINUED AND REMOVED FROM SALE ON 19th NOVEMBER 2017, HOWEVER EXISTING CARDS CAN BE REDEEMED UNTIL 30th NOVEMBER 2018.
- Gift cards can be redeemed at all Krispy Kreme UK stores, including our stores in Selfridges Birmingham & Manchester and Bentalls Kingston. Not redeemable in Selfridges London or by our third party partners (Tescos, Moto, Welcome Break, Roadchef, Morrisons, Shell, Costco and Center Parcs.)
- Gift cards must be presented to the server to punch out the doughnuts being redeemed.
- Gift cards cannot be used in conjunction with our Double Dozen promotion (please see below) or BOGOF offers.
- Gift cards cannot be used to redeem a premium or limited edition dozen.
- Gift cards cannot be replaced if lost by holder or stolen.
- Gift card redemptions are restricted for each type card as follows:
Green cards: the card entitles the customer to 1 doughnut of their choice per month for a calendar year from the date of purchase of the card. Multiple doughnuts can be redeemed at any one time and the relevant number of months will be voided from the card. Gift cards will be signed and dated upon purchase and valid for a year. Any month(s) of unclaimed doughnut(s) can be redeemed before the expiry date.
Red cards: the card entitles the customer to 1 dozen box of doughnuts of their choice per month for a calendar year from the date of purchase of the card. No more than 3 boxes of doughnuts can be redeemed without prior notice, 48 hours notice must be given to the store prior to collecting if more than 3 dozen are required. Gift cards will be signed and dated upon purchase and valid for a year. Any month(s) of unclaimed doughnut(s) can be redeemed before the expiry date as per above.
Gold cards: the card entitles the holder to 1 double dozen doughnuts, comprising 1 dozen of Original Glazed and 1 dozen of either Choose Your Own or Assorted Doughnuts per month for a calendar year. The card will expire when all months have been redeemed or on the expiry date on the card . No more than 3 double dozen boxes of doughnuts can be redeemed without prior notice, 48 hours notice must be given to the store prior to collecting if more than 3 double dozen are required. Gift cards will be signed and dated upon purchase and valid for a year. Any month(s) of unclaimed doughnut(s) can be redeemed before the expiry date as per above.
3 Complimentary Vouchers - Assorted Dozen / Original Glazed Dozen / 3 pack of Doughnuts / Doughnut & Drink
3.1 Vouchers can be redeemed at all Krispy Kreme stores, including Selfridges Birmingham & Manchester and Bentalls. Not redeemable at Selfridges London or by our third party partners (Tescos, Moto, Welcome Break, Roadchef, Morrisons, Shell, Costco and Center Parcs.).
3.2 Only one Voucher can be redeemed per person per day and cannot be used in conjunction with Gift Cards or our BOGOF offers.
3.3 Vouchers are only valid at the specified store/s and date as printed on the Voucher.
3.4 Vouchers cannot be replaced if lost by holder or stolen.
4 Specific Customer Group Discounts
4.1 We offer discounts to certain customer groups as part of reciprocal discount arrangements.
4.2 Customers wishing to participate in these arrangements must present valid identification to the server that clearly verifies that they belong to the relevant customer group.
4.3 Discounts exclude impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks.
4.4 Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer . Offer valid in all Krispy Kreme UK stores. Excludes our third party partners (Tescos, Moto, Welcome Break, Roadchef, Morrisons, Shell, Costco and Center Parcs.) and Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.
4.5 Discounts are provided to the following customer groups:
4.5.1 Retail Partner Discount (including but not limited to: Network Rail, Selfridges): 10% discount on the total bill for authorised partners upon presentation of an official staff or company ID card.
4.5.2 Student: 20% discount on total bill, upon presentation of a valid NUS Student Card or University ID (with valid expiry date). Discount not available on purchases made from cabinets on third party partner sites.
4.5.3 Emergency Services Personnel: 20% discount on the total bill for uniformed and on duty emergency service staff. To qualify for the discount you must be in emergency services uniform and show Fire, Ambulance or Paramedics I.D stating you are one of the 3 groups, or a valid warrant card for Police (including plain clothes police).
4.5.4 Scotland Only: 20% discount on production of a valid Scottish Police Recreation Association (SPRA) membership card; and
4.5.5 Military Personnel: 20% discount on the total bill for military personnel upon presentation of a valid Rewards for Forces, MOD90 British Army ID or Defence Discount Service ID.
PLEASE NOTE: the above discounts cannot be used in conjunction with our promotional offers, gift cards purchases, online orders, occasions orders and BOGOFs
5 Hotlight Happy Hour
5.1 Only available at participating Hotlight stores during advertised hours - these can be found via the store locator on our website. NB not available at the weekends. Limited to one doughnut per customer per visit, whilst stocks last. Subject to availability. Free doughnut offer available in our UK Hotlight stores only. Limited to one free doughnut per customer per visit. Times vary per store. Krispy Kreme UK reserves the right to change or amend the offer at any time, or cancel in the event of mechanical breakdown without notice.
6 Prize draws: 'Win Doughnuts for your Office' &' Win a Double Dozen' – Business Card Draw
6.1 Winners of prize draws will be selected at random at the end of the month from all entries received. Only one winner will be drawn per month.
6.2 Entry to the prize draw is on the basis of one entry per person and in order to enter participants must be over the age of 18
6.3 To enter the 'Win Doughnuts for Your Office' prize draw you must drop your business card into the relevant drop slot located in Krispy Kreme participating stores.
6.4 Winners will be notified either by email, telephone and/or in writing as soon as is practicable after the winner has been drawn. If we cannot successfully contact the winner within 48 hours of that winner being drawn (making reasonable efforts), then that winner forfeits the right to the prize and another entrant will be drawn for the prize.
6.5 The prize for 'Win Doughnut for Your Office' will be Krispy Kreme's Signature Original Glazed doughnuts. The prize is limited to 120 doughnuts per draw.
6.6 The prize for 'Win a Double Dozen' consists of a Dozen Original Glaze and a Dozen Assorted Doughnuts.
6.7 If the winner is unable or unwilling to accept a prize or does not consent to clause 7.8 below subsequent draws will take place until a new winner is found who is able/willing to accept the prize and consent to clause 7.8.
6.8.1 winners' names will be disclosed to any person requesting that we confirm the identity of the winner; and
6.8.2 winners' names and/or photograph may be published for promotional or marketing purposes.
6.9 Prize draws are not open to employees of Krispy Kreme (or its associated companies or subsidiaries), or their families.
6.10 The prize will be delivered to the winner by within 7 days of the winner being contacted or at a date prearranged with the winner.
7 All media and products
Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below:
a) Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Selfridges, Bentalls or our third party partners (Tescos, Moto, Welcome Break, Roadchef, Morrisons, Shell, Costco and Center Parcs. ) unless otherwise specified.
b) Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager.
c) Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date.
d) The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s).
e) The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.
f) Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered.
g) Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher.
h) Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager.
i) Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding.
j) By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights.
k) Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent.
l) The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.
8. Direct Line Free Krispy Kreme Dozen Doughnuts
This unique code is valid for a Free Original Glazed Dozen or Free Classic Assorted Dozen only available through our online "click and collect" service (
www.krispykreme.co.uk/click-and-collect-doughnuts) only (
To redeem the offer
1. Go online www.krispykreme.co.uk/click-and-collect-doughnuts
2. Add a click and collect Original Glazed Dozen or Classic Assorted Dozen to your basket
3. Click "checkout" and enter your unique code in the "discount code" box. Each unique voucher code can only be redeemed once.
This coupon has a cash value of GBP 0.001 and is not transferable. The voucher cannot be used in conjunction with any other offer or promotion. Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. This offer is only available redeemable online atat www.krispykreme.co.uk only for collection at any Krispy Kreme store. Not redeemable in person at Krispy Kreme stores or through our partner sites, such as but not limited to, Tesco, Morrisons, Service Stations, Costco, and Center-Parcs.
9. Chocolate Hotlight Happy Hour - Saturday & Sunday 5pm-6pm
Whilst stocks last. Subject to availability. Free Chocolate Glazed doughnut offer available in our UK Hotlight stores only. Limited to one free doughnut per customer per visit. Weekends only, not available on weekdays. Krispy Kreme UK reserves the right to change or amend the offer at any time, or cancel in the event of mechanical breakdown without notice. NB Not available in Slough on a Sunday.
10. National Wedding Show Gift Card competition
Enter via printed competition slip at the National Wedding Show event (Saturday 14 th & Sunday 15th April). Full details must be filled in and a valid email address entered. One winner will be selected on Friday 20th and notified via the email address supplied. The winner will be sent a Krispy Kreme gift card to the value of £100 to be claimed from one of our UK stores - NB cannot be used at our third party partner outlets. The prize will be posted out to the winner via Royal Mail Special Delivery. Prize cannot be exchanged for money. Open to UK residents only. Entrants must be 18+. Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time.
11. Chocolate Glazed social media competition
To enter, upload a photo of you with your Krispy Kreme Chocolate Glazed doughnut using #MyChocolateGlazed. Competition ends midnight 6th May 2018. One winner will be chosen at random from each our Facebook, Instagram and Twitter entries. 10 x dozen vouchers will be awarded to each of the three winners, (entitles the holder to 10 dozen doughnuts to be claimed from one of our UK stores - NB cannot be used at our third party partner outlets. Only one voucher redeemable per transaction). The prize will be posted out to winners Royal Mail Special Delivery. Prize cannot be exchanged for money. Open to UK residents only. Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Instagram or Twitter.