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Terms & Conditions

Use of this site is provided by Krispy Kreme UK, subject to the following terms and conditions.

Thank you for visiting the Krispy Kreme UK website. These Terms and Conditions cover www.krispykreme.co.ukwww.krispykrememobile.co.uk (“the Websites”). By using the Websites, you accept these Terms. If you do not accept these Terms, do not use the Websites.

We may change these Terms from time to time, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.

Use of this site is provided by Krispy Kreme UK, subject to the following terms and conditions.

  1. Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site.
  2. Krispy Kreme UK reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
  3. You agree to use this site only for lawful purposes and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
  4. This site and the information, names, images, pictures, logos regarding or relating to Krispy Kreme UK are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Krispy Kreme UK be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.
  5. Krispy Kreme UK does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
  6. Copyright restrictions: Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Krispy Kreme UK. Nothing contained herein shall be construed as conferring any licence by Krispy Kreme UK to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Krispy Kreme UK). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
  7. Krispy Kreme UK takes no responsibility for the content of external Internet Sites.
  8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.
  9. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  10. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

All media and products

Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below:
a)   Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Selfridges/Bentalls / Tesco/Moto/Welcome Break/Roadchef/Costco or WH Smith’s unless otherwise specified.
b)   Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager.
c)   Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date.
d)   The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s).
e)   The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.
f)   Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered.
g)   Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher.
h)   Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager.
i)   Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding.
j)   By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights.
k)   Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent.
l)   The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.

Specific T&C’s relating to individual promotional loyalty schemes/discount media

1.)  Gift Cards* (Green/Red/Gold)

Standard terms a)  to  l) above apply together with the additional specific terms/amendments:
m)   The cards can be redeemed at all Krispy Kreme stores including Selfridges/Bentalls but excluding Tesco’s, Moto, Welcome Break, Roadchef, Costco and WH Smith.
n)   Gift cards must be presented to the server to punch out the doughnuts being redeemed.
o)   Gift card redemptions are restricted for each card as follows:
i)   Green cards: the card entitles the customer to 1 doughnut of their choice per month for a calendar year from the date of purchase of the card. No more than 3 doughnuts can be redeemed at any one time unless the whole card is surrendered for a dozen box of doughnuts.
ii)   Red cards: the card entitles the customer to 1 dozen box of doughnuts of their choice per month for a calendar year from the date of purchase of the card. No more than 3 boxes of doughnuts can be redeemed at any one time.
iii)   Gold card: the card entitles the customer to 1 double dozen box of doughnuts comprising 1 dozen of Original Glaze and 1 dozen Assorted doughnuts per month for a calendar year from the date of purchase of the card. No more than 3 double dozen boxes of doughnuts can be redeemed at any one time.

*Gift cards cannot be use in conjunction with our Double Dozen promotion.

2.)  Complimentary Assorted Dozen / Original Glazed Dozen / Doughnut & Drink

Standard terms a) to  l) above apply together with the additional specific terms/amendments:
m)   The cards can be redeemed at all Krispy Kreme stores including Selfridges/Bentalls but excluding Tesco’s, Moto, Welcome Break, Roadchef, Costco and WH Smith.
n)   Only one voucher can be redeemed per person per day and cannot be used in conjunction with any other offer or Gift Card.

o)   Only valid until at the specified store and date as printed on the voucher

3.)  Specific Customer Group Discount Media

Krispy Kreme UK Limited offers unique discount media to certain customer groups often as a result of reciprocal discount arrangements provided each customer presents valid identification to the server that clearly verifies they belong to the customer groups detailed below:
Standard terms a) to l) above apply together with the additional specific terms/amendments:

i) Retail Partner Discount (including but not limited to: Network Rail, Selfridges, BAA): 10% discount on the total bill for authorised partners, upon presentation of an official staff or company ID card. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

ii)   Student: 20% discount on the total bill upon presentation of a valid NUS Student Card. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

iii)   Emergency Services Personnel: 20% discount on the total bill for uniformed and on duty emergency service staff. To qualify for the discount you must be in emergency services uniform. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Scotland Only: 20% discount on production of a valid Scottish Police Recreation Association (SPRA) membership card.

iv)   Military Personnel: 20% discount on the total bill for Military Personnel upon presentation of a valid Defence Discount Service Card or Rewards For Forces Card. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

4.) Hotlight Happy Hour

Subject to availability. Only available at participating stores, during advertised hotlight hours. Hotlight Happy Hour’s are available Monday to Friday. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Limited to one doughnut per customer per visit. Hotlight hours can be found at krispykreme.co.uk/hot-now/hotlighthappyhour.

5.) Housemate Hero

Offer entitles the customer to an Assorted Dozen and an Original Dozen for £12. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders.  Offer subject to availability and valid for a limited time period only, check your local store for further details. Cannot be used in conjunction with any other offer, gift card or discount. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Limited to 5 Double Dozens per customer per day.

6.)  Krispy Kreme Coffee Club

  • A regular hot drink for £1.50 is redeemable when a Krispy Kreme Coffee Club Tag is presented before placing your hot drink order.
  • Offer is available Monday to Friday, between 7am and 12noon in Krispy Kreme UK stores only.
  • Excludes Krispy Kreme in Bentalls Kingston (can be used at our Krispy Kreme Eden Walk Kingston kiosk).
  • One regular hot drink is redeemable per tag holder, per transaction.
  • Offer valid until 31st December 2014.
  • The Krispy Kreme Coffee Club Tags can be collected in store for free
  • Tags are not available for resale or use in conjunction with any other offer or promotion.
  • Duplicates and copies will not be accepted.
  • Krispy Kreme reserves the right to change, amend or cancel this offer at any time.
  • Subject to availability.

7.) ‘Win Doughnuts for your Office’ – Business Card Draw Competition

  1. Krispy Kreme UK Limited is the promoter (“Promoter”) of the Business Card Drop prize draw (the “Prize Draw”).
  2. Entry to the Prize Draw is on the basis of one entry per person and in order to enter, participants must be over the age of 18 and have entered the Prize Draw by dropping their business card into the relevant drop slot located in Krispy Kreme participating stores.
  3. By entering the Prize Draw the entrant agrees to be bound by these terms and conditions (“Conditions”).
  4. The draw is not open to employees of Krispy Kreme (or its associated companies or subsidiaries), or their families.

Prize

  1. The winners will be selected at random at the end of the month, from all entries received in accordance with Paragraph 2 (the “Winners”). Only one Winner will be drawn per month.
  2. Only the Winners shall receive notification from the Promoter. The Winners will be notified either by email, telephone and/or in writing as soon as is practicable after the respective Winner has been drawn. If the Promoter cannot successfully contact the Winners within 48 hours of that Winner being drawn (making reasonable efforts), then that Winner forfeits the right to the Prize and another entrant will be drawn for the Prize.
  3. The decision of the Promoter is final and no correspondence will be entered into.
  4. The prize for ‘Win Doughnut for Your Office’ will be Krispy Kremes Signature Original Glazed doughnuts. The prize is limited to 120 doughnuts per draw. The respective Prize will be delivered to the respective Winner by Krispy Kreme within 7 days of the Winner being contacted or at a date prearranged with the Winner.
  5. The prize for ‘Win a Double Dozen’ consists of a Dozen Original Glaze and a Dozen Assorted Doughnuts.
  6. The Prize is non-transferable and there are no cash alternatives. The Promoter reserves the right to substitute any Prize with another of a similar nature and/or equal or greater value at any time. If the Winner is unable or unwilling to accept a Prize, or does not provide the consent required at paragraph 11 below, subsequent draws will take place until a new Winner is found who is able/willing to accept the Prize  or provide the necessary consent.
  7. By entering the Prize Draw, the Winners consent to the following: (i) for the Winners’ names to be disclosed to any person requesting that the Promoter  confirm the identity of the Winners; and (ii) for the Winners’ name and/or photograph to be published for promotional or marketing purposes.
  8. Subject to paragraph 10 above, details of the Prize Draw Winners will be made available upon request from Krispy Kreme, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ stating Krispy Kreme store where draw took place (subject to data protection legislation).
  9. The Promoter reserves the right to cancel or amend the Prize Draw or these Conditions without notice in the event of the occurrence of circumstances beyond its reasonable control.
  10. The Prize Draw, together with these Conditions, is governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

8). ‘GET SANTA’ FACEBOOK COMPETITION

  1. The competition is open to all UK residents, excluding households of employees of the Krispy Kreme, Warner Bros. Pictures, their agents or anyone professionally associated with this promotion.
  2. Only one entry per household is permitted. Prize is not transferrable.
  3. All entrants must be aged 16 or over.
  4. To enter the prize draw you must: LIKE & SHARE the competition post on Facebook.
  5. Only one entry per person will be counted as a valid entry. Krispy Kreme accepts no responsibility for entries not successfully completed due to a technical fault.
  6. Closing date for entries is Mon 17th November 2014. Winner will be the first entry drawn at random from all correct & valid entries received before the closing date.
  7. Entrants MUST supply a UK daytime phone number. Once the first drawn winner has been contacted they will have 24 hours to respond to the correspondence. If we have not heard back by then we will assume the prize has been forfeited and the entry will be void. Another winner will be drawn and so on and so forth until a winner has been found.
  8. The winner will be contacted via Facebook with details of how to claim their prize. All other costs including travel are the responsibility of the winner.
  9. There will be one winner. The prize is four tickets to the Get Santa premiere at a central London location on 30th November 2014, with £200 spending money. Winner may be required to present their ID.
  10. A cheque for £200 towards costs will be sent to the winner upon confirmation of the prize.
  11. If children aged 16 or under will be attending using any of the four tickets provided, they must be accompanied by an adult aged 18 or over. Children must have prior written permission from parent or guardian before attending.
  12. No cash alternative is available; prizes are non-transferable and non-refundable.
  13. By entering this prize draw, entrants will be deemed to have accepted and agreed to be bound by the conditions.
  14. Winners hereby consent to participate in reasonable, unpaid, publicity for or on behalf of the promoter if so requested. Entrants acknowledge that Krispy Kreme may use entries in post-event publicity.
  15. The judge’s decision is final and no correspondence shall be entered into.
  16. Warner Bros. Pictures cannot be held responsible if the event is cancelled or details changed due to unforeseen circumstances which are beyond their control. In this event the winner will receive tickets to another Warner Bros. Pictures premiere happening in 2015 which will be specified by Warner Bros. Pictures.
  17. All prizes are subject to availability; if prize cannot be honoured then a prize of the same perceived value will be supplied.
  18. Details are accurate at time of print.
  19. The promoter is Krispy Kreme, Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PL.

9). Thanksgiving BOGOF

Offer only valid in Krispy Kreme UK stores. Excludes our Livingston Store, Tesco, Service Stations, Costco, Alnwick Gardens, Center Parcs and Krispy Kreme Occasions and online orders. Offer valid from 17th to 30th November 2014. Subject to availability. Cannot be used in conjunction with any other offer. This email must be shown at time of purchase to qualify for offer. Photocopies will not be accepted. This voucher has a cash value of GBP 0.001 and is not transferable. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Only one redemption per person per day.

10). Big Green Bag Giveaway

One Double Dozen (one Original Glazed Dozen and one Assorted Dozen box for £15.95) must be purchased in order to claim a free Big Green Bag. Subject to availability, No cash alternative available. Offer only valid in Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, Alnwick Gardens, Center Parcs and Krispy Kreme Occasions and online orders. Offer valid from 1st to 28th December 2014. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Big Green Bag cannot be purchased separately.

Contacting Krispy Kreme

If you have any questions regarding these terms and conditions, please call +44 (0) 1276 601 170 or you can email office@krispykreme.co.uk You may also contact us in writing at the following address: Krispy Kreme Doughnuts, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ.

Updated Sept 2014