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Terms & Conditions

Use of this site is provided by Krispy Kreme UK, subject to the following terms and conditions.

Thank you for visiting the Krispy Kreme UK website. These Terms and Conditions cover www.krispykreme.co.ukwww.krispykrememobile.co.uk (“the Websites”). By using the Websites, you accept these Terms. If you do not accept these Terms, do not use the Websites.

We may change these Terms from time to time, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.

Use of this site is provided by Krispy Kreme UK, subject to the following terms and conditions.

  1. Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site.
  2. Krispy Kreme UK reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
  3. You agree to use this site only for lawful purposes and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
  4. This site and the information, names, images, pictures, logos regarding or relating to Krispy Kreme UK are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Krispy Kreme UK be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.
  5. Krispy Kreme UK does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
  6. Copyright restrictions: Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Krispy Kreme UK. Nothing contained herein shall be construed as conferring any licence by Krispy Kreme UK to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Krispy Kreme UK). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
  7. Krispy Kreme UK takes no responsibility for the content of external Internet Sites.
  8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.
  9. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  10. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

All media and products

Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below:
a)   Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Selfridges/House of Fraser/Bentalls / Fenwicks/Tesco/Moto/Welcome Break/Roadchef/Costco or WH Smith’s unless otherwise specified.
b)   Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager.
c)   Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date.
d)   The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s).
e)   The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.
f)   Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered.
g)   Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher.
h)   Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager.
i)   Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding.
j)   By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights.
k)   Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent.
l)   The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.

Specific T&C’s relating to individual promotional loyalty schemes/discount media

1.)  Gift Cards (Green/Red/Gold)

Standard terms a)  to  l) above apply together with the additional specific terms/amendments:
m)   The cards can be redeemed at all Krispy Kreme stores including Selfridges/House of Fraser/Bentalls/Fenwicks but excluding Tesco’s, Moto, Welcome Break, Roadchef, Costco and WH Smith.
n)   Gift cards must be presented to the server to punch out the doughnuts being redeemed.
o)   Gift card redemptions are restricted for each card as follows:
i)   Green cards: the card entitles the customer to 1 doughnut of their choice per month for a calendar year from the date of purchase of the card. No more than 3 doughnuts can be redeemed at any one time unless the whole card is surrendered for a dozen box of doughnuts.
ii)   Red cards: the card entitles the customer to 1 dozen box of doughnuts of their choice per month for a calendar year from the date of purchase of the card. No more than 3 boxes of doughnuts can be redeemed at any one time.
iii)   Gold card: the card entitles the customer to 1 double dozen box of doughnuts comprising 1 dozen of Original Glaze and 1 dozen Assorted doughnuts per month for a calendar year from the date of purchase of the card. No more than 3 double dozen boxes of doughnuts can be redeemed at any one time.

2.)  Complimentary Assorted Dozen / Original Glazed Dozen / Doughnut & Drink

Standard terms a) to  l) above apply together with the additional specific terms/amendments:
m)   The cards can be redeemed at all Krispy Kreme stores including Selfridges/House of Fraser/Bentalls/Fenwicks but excluding Tesco’s, Moto, Welcome Break, Roadchef, Costco and WH Smith.
n)   Only one voucher can be redeemed per person per day and cannot be used in conjunction with any other offer or Gift Card.

o)   Only valid until at the specified store and date as printed on the voucher

3.)  Specific Customer Group Discount Media

Krispy Kreme UK Limited offers unique discount media to certain customer groups often as a result of reciprocal discount arrangements provided each customer presents valid identification to the server that clearly verifies they belong to the customer groups detailed below:
Standard terms a) to l) above apply together with the additional specific terms/amendments:

i) Retail Partner Discount (including but not limited to: Network Rail, Selfridges, BAA): 10% discount on the total bill for authorised partners, upon presentation of an official staff or company ID card. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

ii)   Student: 20% discount on the total bill upon presentation of a valid NUS Student Card. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

iii)   Emergency Services Personnel: 20% discount on the total bill for uniformed and on duty emergency service staff. To qualify for the discount you must be in emergency services uniform. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Scotland Only: 20% discount on production of a valid Scottish Police Recreation Association (SPRA) membership card.

iv)   Military Personnel: 20% discount on the total bill for Military Personnel upon presentation of a valid Defence Discount Service Card or Rewards For Forces Card. Excludes impulse, promotional, gifting items and gift cards. Discount only available on individual doughnuts, dozen prices and drinks. Not to be used in conjunction with any other offer. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

4.) Hotlight Happy Hour

Subject to availability. Only available at participating stores, during advertised hotlight hours. Hotlight Happy Hour’s are available Monday to Friday. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Limited to one doughnut per customer per visit. Hotlight hours can be found at krispykreme.co.uk/hot-now/hotlighthappyhour.

5.) Housemate Hero

Offer entitles the customer to an Assorted Dozen and an Original Dozen for £12. Offer valid in all Krispy Kreme UK stores. Excludes Tesco, Service Stations, Costco, WH Smith, Krispy Kreme Occasions and online orders.  Offer subject to availability and valid for a limited time period only, check your local store for further details. Cannot be used in conjunction with any other offer, gift card or discount. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Limited to 5 Double Dozens per customer per day.

6.)  Krispy Kreme Coffee Club

  • A regular hot drink for £1.50 is redeemable when a Krispy Kreme Coffee Club Tag is presented before placing your hot drink order.
  • Offer is available Monday to Friday, between 7am and 12noon in Krispy Kreme UK stores only.
  • Excludes Krispy Kreme in Bentalls Kingston (can be used at our Krispy Kreme Eden Walk Kingston kiosk).
  • One regular hot drink is redeemable per tag holder, per transaction.
  • Offer valid until 31st December 2014.
  • The Krispy Kreme Coffee Club Tags can be collected in store for free when you sign up to Friends of Krispy Kreme online and show the Welcome email on your phone, tablet or on a printed version.
  • Tags are not available for resale or use in conjunction with any other offer or promotion.
  • Duplicates and copies will not be accepted.
  • Krispy Kreme reserves the right to change, amend or cancel this offer at any time.
  • Subject to availability.

7.) Kreme Shakes Introductory Half Price Offer

  • Offer valid from 21st July – 3rd August 2014
  • Only one redemption per person per day
  • Offer entitles the customer to a single Kreme Shake for half price (Normal price £3.25)
  • Cannot be used in conjunction with any other promotional offer
  • Only valid in selected Krispy Kreme UK stores only ( Bath, Birmingham, Bluewater, Brighton, Bristol – Avon Meads, Bromley, Cabot Circus, Cardiff, Cheshire Oaks, Durham, Edinburgh, Enfield, Gateshead, Guildford, Heathrow T3, High Wycombe, Hull, Kingston – Eden Walk, Lakeside, Leeds, Manchester, Manchester Piccadilly, Merryhill, Milton Keynes, Newcastle, Portsmouth, Portsmouth – Gun Wharf, Preston, Reading, New Malden, Sheffield, Slough, Southampton, Sunderland, Telford Westfield Stratford & Westfield Shepherds Bush). Excludes other Krispy Kreme UK stores, Tesco, Service Stations, Costco, Krispy Kreme Occasions and online orders
  • Subject to availability
  • The voucher has a cash value of GBP 0.001 and is not transferable.
  • Voucher must be present at the point of purchase
  • Krispy Kreme UK have the right to amend or withdraw this promotion at anytime

8.)  ‘Win Doughnuts for your Office’ – Business Card Draw Competition

  1. Krispy Kreme UK Limited is the promoter (“Promoter”) of the Business Card Drop prize draw (the “Prize Draw”).
  2. Entry to the Prize Draw is on the basis of one entry per person and in order to enter, participants must be over the age of 18 and have entered the Prize Draw by dropping their business card into the relevant drop slot located in Krispy Kreme participating stores.
  3. By entering the Prize Draw the entrant agrees to be bound by these terms and conditions (“Conditions”).
  4. The draw is not open to employees of Krispy Kreme (or its associated companies or subsidiaries), or their families.

Prize

  1. The winners will be selected at random at the end of the month, from all entries received in accordance with Paragraph 2 (the “Winners”). Only one Winner will be drawn per month.
  2. Only the Winners shall receive notification from the Promoter. The Winners will be notified either by email, telephone and/or in writing as soon as is practicable after the respective Winner has been drawn. If the Promoter cannot successfully contact the Winners within 48 hours of that Winner being drawn (making reasonable efforts), then that Winner forfeits the right to the Prize and another entrant will be drawn for the Prize.
  3. The decision of the Promoter is final and no correspondence will be entered into.
  4. The prize for the Prize Draw will be Krispy Kremes Signature Original Glazed doughnuts. The respective Prize will be delivered to the respective Winner by Krispy Kreme within 7 days of the Winner being contacted or at a date prearranged with the Winner.
  5. The Prize is non-transferable and there are no cash alternatives. The prize is limited to 120 doughnuts per draw and the Promoter reserves the right to substitute any Prize with another of a similar nature and/or equal or greater value at any time. If the Winner is unable or unwilling to accept a Prize, or does not provide the consent required at paragraph 11 below, subsequent draws will take place until a new Winner is found who is able/willing to accept the Prize  or provide the necessary consent.
  6. By entering the Prize Draw, the Winners consent to the following: (i) for the Winners’ names to be disclosed to any person requesting that the Promoter  confirm the identity of the Winners; and (ii) for the Winners’ name and/or photograph to be published for promotional or marketing purposes.
  7. Subject to paragraph 10 above, details of the Prize Draw Winners will be made available upon request from Krispy Kreme, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ stating Krispy Kreme store where draw took place (subject to data protection legislation).
  8. The Promoter reserves the right to cancel or amend the Prize Draw or these Conditions without notice in the event of the occurrence of circumstances beyond its reasonable control.
  9. The Prize Draw, together with these Conditions, is governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

9.)  Carnival Dozens Competition

  • The promoter is Krispy Kreme UK whose registered office is at Krispy Kreme Doughnuts, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ. Do not send entries to this address.
  • Employees of Krispy Kreme UK and their family members or any agencies or companies connected with the competition shall not be permitted to enter the competition.
  • Closing date for receipt of entries is midnight Sunday 31st August 2014. Entries received after this time will NOT be considered.
  • No responsibility can be accepted for entries not received for whatever reason.
  • To participate in this competition, entrants must purchase a box of Pre-packed Dozen Original Glazed or Pre-packed Dozen Assorted Doughnuts from a Krispy Kreme UK store or cabinet, or a Choose Your Own Dozen from a Krispy Kreme UK store. Each box will include a unique code. Entrants must then visit krispykreme.co.uk/rio and register this unique code to enter into the prize draw and find out instantly if they are a winner of an instant prize. Internet access required. The promoter cannot guarantee uninterrupted or secure access to this entry route. Only one entry per box purchased.
  • The rules of the competition, entry criteria and the prize for each winner are as follows:
  1. All entrants must be 16 years of age or older and must be legal UK residents.
  2. Entry can only be made with the purchase of pre-packed Original Glazed Dozen and pre-packed Assorted Dozen, or a Choose Your Own Dozen from a Krispy Kreme UK store. Excludes Choose Your Own Dozen boxes in Tesco or Service Station cabinets. Subject to availability
  3. Only valid for pre-packed Original Glazed Dozen and pre-packed Assorted Dozen purchased in Krispy Kreme UK stores, Tesco stores, Service Stations and Costco, or a Choose Your Own Dozen purchased in a Krispy Kreme UK store.
  4. Use of false details will result in disqualification. The entry must be made by the person entering the competition – entries sent through third parties, agencies or by automated means (such as scripts and macros) will not be accepted.
  5. There are two elements to the promotion:
  • The Main Prize Draw: The final prize draw will take place on Monday 22nd September 2014. There will be one final prize draw winner. The winner will be selected at random from all correctly completed entries received from the start of the competition to end of the competition. The winner will be chosen by an independent adjudicator whose decision shall be final. Closing date for entries for the final prize draw is 23.59 GMT Sunday 21st September 2014.
  • The final prize draw winner will win the headline prize of a Trip to Rio de Janeiro for 2 adults and 2 under-12s. Includes: Return flights from London to Rio de Janeiro; Return private airport transfers in Rio de Janeiro; 5 nights’ hotel accommodation, with a minimum 3.5-star rating, based on sharing a family room; Daily breakfast; Half-day botanical gardens and eco-rainforest tour; Travel insurance. All images of prizes are for illustration purposes only.
  • Flights available from major international airports in London only; Winner and guests must have full passport valid for at least 6 months at time of travel; Any necessary visas are responsibility of winner and guests; A valid credit or debit card will be required for security deposit purposes when checking into the hotel; Travel insurance is subject to restrictions and the terms and conditions of the insurance provider. It is the responsibility of the winner and/or their companion(s) to meet any additional costs relating to obtaining insurance cover for any pre-existing medical condition and for any additional costs as may be specified where the winner and/or their companion(s) are aged 74 or over; Prizes are non-transferable and non-refundable; No cash alternative is available; Prize is subject to availability; Prize cannot be taken over 22nd December 2014 – 2nd January 2015 (Christmas and New Year), UK bank holidays, over Easter Sunday, 12 June – 13 July 2014, or 13-18 February 2015; Prize is valid for 12 months from the date of notification of winning, and travel must be booked and completed within that time frame; All elements of the prize must be taken at the same time; Once booked, the prize cannot be altered or amended; Adults must be aged 18 or over; Children must have prior written permission from parent or guardian before travelling; The prize excludes domestic ground transfers; The prize excludes meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, visas and personal expenses and anything not expressly included in the prize.
  • Online Instant Win Prizes: every promotional pack throughout the competition period will contain a unique code inside. Entrants must visit krispykreme.co.uk/rio to enter this unique code to find out instantly if they have won an instant online prize. There will be 3 winners of £1,000 cash and 75 winners of a Rio 2 DVD. It is the entrant’s responsibility to check the website to see if they are a winner. Every entry will also be included in the main prize draw above.
  1. To enter, entrants must visit krispykreme.co.uk/rio and enter the unique code as printed on the Krispy Kreme Dozen Box along with personal details including a valid email address and mobile phone number. Entrants will then receive an automated confirmation of their entry
  2. Proof of purchase maybe required.
  3. It is the responsibility of entrants to notify the promoter of any change of contact details. Proof of identity may be required.
  4. Once a potential prize winner is identified, this person will be contacted by phone and email within 48 hours of entering (using details provided at entry). The winner will be asked to validate eligibility regarding compliance with these rules. The potential prize winner will also be required to provide his / her physical address, full name as appears on their bank account, sort code and account number in order for the prize to be delivered or transferred.
  5. A potential prize winner is not an actual winner until his/her submission is validated by Krispy Kreme UK. If a potential prize winner does not meet the eligibility requirements, the prize will be forfeited.
  6. If the Promoter is unable to reach any of the potential prize winners within 48 hours of them being identified as a potential prize winner, for whatever reason, the potential prize Winner will be disqualified and the prize will be forfeited.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The prizes are not transferable or exchangeable and cannot be redeemed any other form of compensation. In the event for any reason the prize winners do not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winners and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize with another of equivalent value without giving notice. Unclaimed prizes will be void.
  • A list of prize winners’ names can be obtained by sending a SAE between 29.09.14 and 26.10.14 to Krispy Kreme Doughnuts, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  • All entrants and winners agree, at the Promoter’s request, to participate in reasonable promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name, town / city and image in promotional material on any channel. All copyright in conjunction with the competition will be owned by Krispy Kreme UK. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • By entering this competition, you will be added to the Krispy Kreme UK database and indicating your consent to receiving general communications from Krispy Kreme UK in accordance with the Krispy Kreme UK privacy policy from time to time, which is available at www.krispykreme.co.uk/footer/privacy-policy/
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Tesco, Roadchef, Moto, Welcome Break, Costco, Facebook, Twitter or any other Social Network. You are providing your information to Krispy Kreme UK and not to any other party.
  • If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.
  • Krispy Kreme UK reserves the right to cancel, extend or amend the competition and these terms and conditions without notice at any time. Any changes to the competition will be notified to entrants as soon as possible by Krispy Kreme UK.

10.) Carnival Mondays

Subject to availability. Offer entitles the customer to purchase one Double Dozen for £13. Offer valid on the following dates only Monday 14th Jul, 21st Jul, 28th Jul, 4th Aug, 11th Aug, 18th Aug 2014 . Offer valid in Krispy Kreme UK stores only. Excludes Tesco, Service Stations, Costco, Krispy Kreme Occasions and online orders. Cannot be used in conjunction with any other offer. Double Dozen includes an Assorted Dozen and an Original Glazed Dozen. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Limited to 5 Double Dozens, per customer, per transaction, per day.

11.) Mid-week Summer Treat

Offer entitles the customer to a complimentary regular Traditional Lemonade when they purchase a Three Pack of doughnuts. Offer valid in all Krispy Kreme UK stores EXCEPT our Kingston Bentalls & Canary Wharf stores . Excludes Tesco, Service Stations, Costco, Krispy Kreme Occasions and online orders.  Offer available on Wednesday 16th Jul, 23rd Jul, 30th Jul, 6th Aug, 13th Aug, 20th Aug, 27th Aug 2014.  Subject to availability. Cannot be used in conjunction with any other offer. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Limited to 5 3-packs per customer per day.

12.) Finders Keepers, Weekend Treaters

One Complimentary Assorted Dozen voucher can be found in any dozen box in each Krispy Kreme UK store every Saturday or Sunday. Prizes available from 19th July 2014 up to and including 31st August 2014. Excludes Tesco, Service Stations, Costco, Krispy Kreme Occasions and online orders. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time. Cannot be substituted for any other item. There is no equivalent cash value.

Contacting Krispy Kreme

If you have any questions regarding these terms and conditions, please call +44 (0) 1276 601 170 or you can email office@krispykreme.co.uk You may also contact us in writing at the following address: Krispy Kreme Doughnuts, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ.

Updated July 2014